article

An Exploratory Investigation of the Relationship between Disengagement, Exhaustion and Turnover Intention among IT Professionals Employed at a University

Authors:

Valerie F. Ford,

Diana L. BurleyAuthors Info & Claims

Information Resources Management Journal, Volume 26, Issue 3

Pages 55 - 68

https://doi.org/10.4018/irmj.2013070104

Published: 01 July 2013 Publication History

Abstract

Employee turnover among information technology IT professionals continues to be a major issue for the IT field Armstrong & Riemenschneider, 2011; Carayon, Schoepke, Hoonakker, Haims, & Brunette, 2006; Moore, 2000a; Rigas, 2009. One reason for turnover among IT professionals is burnout that may result in turnover Armstrong & Riemenschneider, 2011; Kalimo & Toppinen, 1995; McGee, 1996; Moore, 2000a. Using the Job Demands-Resources Model of Burnout as a conceptual framework, this non-experimental survey research study quantifies the relationships between exhaustion, disengagement, and turnover intention among IT professionals employed at a university located in a major metropolitan area. The online survey consisted of two survey instruments-the Oldenburg Burnout Inventory OLBI that measures the burnout dimensions of exhaustion and disengagement and the Michigan Organizational Assessment Questionnaire Job Satisfaction Subscale MOAQ-JSS that measures turnover intention. Exhaustion and disengagement were both significantly related to the two-item turnover measure. A stepwise regression model including exhaustion and disengagement explained 53% of the variance in turnover intention. Disengagement contributed significantly to the prediction of turnover intention after considering exhaustion in the regression model suggesting a unique contribution of the variable to the prediction of turnover intention. These findings underscore the importance of examining each dimension of burnout separately when predicting turnover intention among IT professionals.

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Cited By

Koh CJoseph DMorgan AQuesenberry JLaumer SOutlay C(2016)Experienced Meaningfulness and CallingProceedings of the 2016 ACM SIGMIS Conference on Computers and People Research10.1145/2890602.2890615(97-103)Online publication date: 2-Jun-2016
https://dl.acm.org/doi/10.1145/2890602.2890615

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cover image Information Resources Management Journal

Information Resources Management Journal Volume 26, Issue 3

July 2013

68 pages

ISSN:1040-1628

EISSN:1533-7979

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IGI Global

United States

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Published: 01 July 2013

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Cited By

Koh CJoseph DMorgan AQuesenberry JLaumer SOutlay C(2016)Experienced Meaningfulness and CallingProceedings of the 2016 ACM SIGMIS Conference on Computers and People Research10.1145/2890602.2890615(97-103)Online publication date: 2-Jun-2016
https://dl.acm.org/doi/10.1145/2890602.2890615

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