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View all- Donko DTraljic I(2018)Measurement of service effectiveness and establishment of baselinesWSEAS Transactions on Information Science and Applications10.5555/1639402.16394086:8(1310-1319)Online publication date: 15-Dec-2018
- Donko DTraljic I(2009)continual service improvement using balanced scorecardProceedings of the 8th Wseas international conference on Telecommunications and informatics10.5555/1561731.1561763(157-162)Online publication date: 30-May-2009
- Queiroz MMoura ASauvé JBartolini CHickey MSpyratos NKapetanios ETraina AChbeir RBadr Y(2009)A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertaintyProceedings of the International Conference on Management of Emergent Digital EcoSystems10.1145/1643823.1643874(274-281)Online publication date: 27-Oct-2009