Article

Mobile government fieldwork: a preliminary study of technological, organizational, and social challenges

Authors:

Hans J. (Jochen) Scholl,

Shuhua (Monica) Liu,

Kristene UnsworthAuthors Info & Claims

dg.o '07: Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains

Pages 131 - 139

Published: 20 May 2007 Publication History

Abstract

With its GoMobile project, the City of Seattle is pioneering the utilization of fully mobile wirelessly connected (FMWC) technology applications in fieldwork operations with the aim of significantly improving its operational effectiveness and efficiency as well as its quality of service. Our study analyzes and assesses the efficacy of this prototypical mobile Government project. Preliminary findings, based on the study of one division, show that beyond the expectable technology hurdles numerous unforeseen challenges in the organizational and social context emerge, which when taken together can present staunch and tall obstacles to arriving at the intended outcome. Our study uses a work-centered analytical framework for deriving and clarifying the strategic choices in such projects via a formative model. Our narrative model captures and surfaces the interaction and interdependence between major organizational variables and the work context. In this paper, we report on our early observations and high-level findings.

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Cited By

Scholl H(2014)Mobile ICTs in Government Field OperationsInternational Journal of Electronic Government Research10.4018/ijegr.201404010510:2(60-81)Online publication date: 1-Apr-2014
https://dl.acm.org/doi/10.4018/ijegr.2014040105
Lorenzi DVaidya JShafiq BChun SVegesna NAlzamil ZAdam NWainer SAtluri VPuron-Cid GRobertson SZhang JGil-Garcia J(2014)Utilizing social media to improve local government responsivenessProceedings of the 15th Annual International Conference on Digital Government Research10.1145/2612733.2612773(236-244)Online publication date: 18-Jun-2014
https://dl.acm.org/doi/10.1145/2612733.2612773
Scholl HShulman SMorales O(2009)Mobile computing in the public sectorProceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government10.5555/1556176.1556260(361-363)Online publication date: 17-May-2009
https://dl.acm.org/doi/10.5555/1556176.1556260
Show More Cited By

Index Terms

Mobile government fieldwork: a preliminary study of technological, organizational, and social challenges

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cover image ACM Other conferences

dg.o '07: Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains

May 2007

349 pages

ISBN:1595935991

Conference Chairs:
Judith Bayard Cushing
The Evergreen State College
,
Theresa A. Pardo
University at Albany/SUNY

Sponsors

CIMIC
Center for Statistical Ecology and Environmental Statistics
CISCO
Center for Technology in Government

Publisher

Digital Government Society of North America

Publication History

Published: 20 May 2007

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dg.o '07

Sponsor:

dg.o '07: Digital government research

May 20 - 23, 2007

Pennsylvania, Philadelphia, USA

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Overall Acceptance Rate 150 of 271 submissions, 55%

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Cited By

Scholl H(2014)Mobile ICTs in Government Field OperationsInternational Journal of Electronic Government Research10.4018/ijegr.201404010510:2(60-81)Online publication date: 1-Apr-2014
https://dl.acm.org/doi/10.4018/ijegr.2014040105
Lorenzi DVaidya JShafiq BChun SVegesna NAlzamil ZAdam NWainer SAtluri VPuron-Cid GRobertson SZhang JGil-Garcia J(2014)Utilizing social media to improve local government responsivenessProceedings of the 15th Annual International Conference on Digital Government Research10.1145/2612733.2612773(236-244)Online publication date: 18-Jun-2014
https://dl.acm.org/doi/10.1145/2612733.2612773
Scholl HShulman SMorales O(2009)Mobile computing in the public sectorProceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government10.5555/1556176.1556260(361-363)Online publication date: 17-May-2009
https://dl.acm.org/doi/10.5555/1556176.1556260
Cook MHelbig NCharbonneau MDiamond LShulman SChun SJanssen MGil-Garcia J(2008)Making mobility work in Child Protective ServicesProceedings of the 2008 international conference on Digital government research10.5555/1367832.1367886(325-333)Online publication date: 18-May-2008
https://dl.acm.org/doi/10.5555/1367832.1367886
Scholl HFidel RLiua SPaulsmeyer MUnsworth K(2007)E-government field force automationProceedings of the 6th international conference on Electronic Government10.5555/2392010.2392024(127-142)Online publication date: 3-Sep-2007
https://dl.acm.org/doi/10.5555/2392010.2392024
Scholl HLiu SFidel RUnsworth K(2007)Choices and challenges in e-government field force automation projectsProceedings of the 1st international conference on Theory and practice of electronic governance10.1145/1328057.1328142(408-416)Online publication date: 10-Dec-2007
https://dl.acm.org/doi/10.1145/1328057.1328142

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