article

An investigation into IS outsourcing success: the role of quality and change management

Author:

David C. ChouAuthors Info & Claims

International Journal of Information Systems and Change Management, Volume 2, Issue 2

Pages 190 - 204

Published: 01 September 2007 Publication History

Abstract

Business Process Outsourcing (BPO) has been recognised as a means of achieving organisational strategy. Information System (IS) outsourcing causes deep impact to organisations, such as managerial structure change, task and jobs changes, people and relationship changes and information technology and infrastructure changes. Therefore, finding effective ways to manage organisational changes is a key outsourcing success factor. This paper proposes a model to illustrate the interrelationships between and among the constructs of outsourcing competence, outsourcing change management, outsourcing quality and outsourcing success.

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Cited By

Chou D(2015)Cloud computing risk and audit issuesComputer Standards & Interfaces10.1016/j.csi.2015.06.00542:C(137-142)Online publication date: 1-Nov-2015
https://dl.acm.org/doi/10.1016/j.csi.2015.06.005
Chou D(2015)Cloud computingComputer Standards & Interfaces10.1016/j.csi.2014.10.00138:C(72-77)Online publication date: 1-Feb-2015
https://dl.acm.org/doi/10.1016/j.csi.2014.10.001
Chou D(2012)Building a successful partnership in higher education institutionsInternational Journal of Information Systems and Change Management10.1504/IJISCM.2012.0503506:1(84-97)Online publication date: 1-Nov-2012
https://dl.acm.org/doi/10.1504/IJISCM.2012.050350
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An investigation into IS outsourcing success: the role of quality and change management
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Published In

cover image International Journal of Information Systems and Change Management

International Journal of Information Systems and Change Management Volume 2, Issue 2

September 2007

96 pages

ISSN:1479-3121

EISSN:1479-313X

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Publisher

Inderscience Publishers

Geneva 15, Switzerland

Publication History

Published: 01 September 2007

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Cited By

Chou D(2015)Cloud computing risk and audit issuesComputer Standards & Interfaces10.1016/j.csi.2015.06.00542:C(137-142)Online publication date: 1-Nov-2015
https://dl.acm.org/doi/10.1016/j.csi.2015.06.005
Chou D(2015)Cloud computingComputer Standards & Interfaces10.1016/j.csi.2014.10.00138:C(72-77)Online publication date: 1-Feb-2015
https://dl.acm.org/doi/10.1016/j.csi.2014.10.001
Chou D(2012)Building a successful partnership in higher education institutionsInternational Journal of Information Systems and Change Management10.1504/IJISCM.2012.0503506:1(84-97)Online publication date: 1-Nov-2012
https://dl.acm.org/doi/10.1504/IJISCM.2012.050350
Chou DChou A(2009)Integrating change management and change auditing into information technology consulting practiceInternational Journal of Information Systems and Change Management10.1504/IJISCM.2009.0300494:1(15-41)Online publication date: 1-Dec-2009
https://dl.acm.org/doi/10.1504/IJISCM.2009.030049
Chou DChou A(2007)Analysis of a new information systems outsourcing practice: software-as-a-service business modelInternational Journal of Information Systems and Change Management10.1504/IJISCM.2007.0173852:4(392-405)Online publication date: 1-Mar-2007
https://dl.acm.org/doi/10.1504/IJISCM.2007.017385

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