research-article

Twitter for city police department information sharing

Authors:

Thomas Heverin,

Lisl ZachAuthors Info & Claims

ASIS&T '10: Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47

Article No.: 41, Pages 1 - 7

Published: 22 October 2010 Publication History

Abstract

In this paper, we examine the use of Twitter by city police departments in large U.S. cities (cities with populations greater than 300,000). The purpose of our study is to determine what types of information are shared by city police departments over Twitter and to determine how the public uses the information shared to converse with the police departments and with each other. We read and analyzed 4,915 posts authored by 30 city police departments that have active Twitter accounts. The analysis shows that city police departments in large U.S. cities primarily use Twitter to disseminate crime and incident related information. City police departments also use Twitter to share information about their departments, events, traffic, safety awareness, and crime prevention. To a lesser extent, city police departments use Twitter to converse directly with the public and news media. We also sampled four weeks of public-authored tweets, totaling 1,984 tweets, that contained police department Twitter usernames and found that a majority of these tweets were retweets of police authored tweets; public-authored tweets also mentioned police departments in discussions or were used to send direct messages. This paper furthers our understanding of information sharing by city police departments as well as public redistribution of this information through the use of social media tools.

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Cited By

Rozie AKhotimah PArisal ASadita LIzzaturrahim M(2022)Location extraction from Traffic Event-related TextProceedings of the 2022 International Conference on Computer, Control, Informatics and Its Applications10.1145/3575882.3575946(331-335)Online publication date: 22-Nov-2022
https://dl.acm.org/doi/10.1145/3575882.3575946
Yaqub UChun SAtluri VVaidya J(2019)Social Media Communication of Public Sector OrganizationsProceedings of the 20th Annual International Conference on Digital Government Research10.1145/3325112.3325253(248-253)Online publication date: 18-Jun-2019
https://dl.acm.org/doi/10.1145/3325112.3325253
Wu QGupta SHuang YJanssen MChun SWeerakkody V(2018)Examining conversations between police agencies and the public on FacebookProceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age10.1145/3209281.3209371(1-10)Online publication date: 30-May-2018
https://dl.acm.org/doi/10.1145/3209281.3209371
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Twitter for city police department information sharing

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cover image DL Hosted proceedings

ASIS&T '10: Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47

October 2010

824 pages

Conference Chairs:
Cathy Marshall,
Elaine Toms,
Andrew Grove

Publisher

American Society for Information Science

United States

Publication History

Published: 22 October 2010

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ASIS&T '10

ASIS&T '10: Navigating Streams in an Information Ecosystem

October 22 - 27, 2010

Pennsylvania, Pittsburgh

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ASIS&T '10 Paper Acceptance Rate 52 of 149 submissions, 35%;

Overall Acceptance Rate 135 of 277 submissions, 49%

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Cited By

Rozie AKhotimah PArisal ASadita LIzzaturrahim M(2022)Location extraction from Traffic Event-related TextProceedings of the 2022 International Conference on Computer, Control, Informatics and Its Applications10.1145/3575882.3575946(331-335)Online publication date: 22-Nov-2022
https://dl.acm.org/doi/10.1145/3575882.3575946
Yaqub UChun SAtluri VVaidya J(2019)Social Media Communication of Public Sector OrganizationsProceedings of the 20th Annual International Conference on Digital Government Research10.1145/3325112.3325253(248-253)Online publication date: 18-Jun-2019
https://dl.acm.org/doi/10.1145/3325112.3325253
Wu QGupta SHuang YJanssen MChun SWeerakkody V(2018)Examining conversations between police agencies and the public on FacebookProceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age10.1145/3209281.3209371(1-10)Online publication date: 30-May-2018
https://dl.acm.org/doi/10.1145/3209281.3209371
Yaqub UChun SAtluri VVaidya J(2017)Sentiment based Analysis of Tweets during the US Presidential ElectionsProceedings of the 18th Annual International Conference on Digital Government Research10.1145/3085228.3085285(1-10)Online publication date: 7-Jun-2017
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Sachdeva NKumaraguru PLee CPoltrock SBarkhuus LBorges MKellogg W(2017)Call for ServiceProceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing10.1145/2998181.2998292(336-352)Online publication date: 25-Feb-2017
https://dl.acm.org/doi/10.1145/2998181.2998292
Sachdeva NKumaraguru PDe Choudhury MFaily SJiang NDogan HJacqui T(2016)Social media for safetyProceedings of the 30th International BCS Human Computer Interaction Conference: Fusion!10.14236/ewic/HCI2016.29(1-12)Online publication date: 11-Jul-2016
https://dl.acm.org/doi/10.14236/ewic/HCI2016.29
Huang YHuo SYao YChao NWang YGrygiel JSawyer S(2016)Municipal Police Departments on FacebookProceedings of the 17th International Digital Government Research Conference on Digital Government Research10.1145/2912160.2912189(366-374)Online publication date: 8-Jun-2016
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Sachdeva NKumaraguru PMossberger KHelbig NZhang JKim Y(2015)Social networks for police and residents in IndiaProceedings of the 16th Annual International Conference on Digital Government Research10.1145/2757401.2757420(256-265)Online publication date: 27-May-2015
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Syliongka LOco NLam ASoriano CRoldan MMagno FCheng CGangemi ALeonardi SPanconesi A(2015)Combining Automatic and Manual ApproachesProceedings of the 24th International Conference on World Wide Web10.1145/2740908.2742125(1239-1244)Online publication date: 18-May-2015
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Potts LSeitzinger JJones DHarrison AProtopsaltis ASpyratos NCosta CMeghini C(2011)Tweeting disasterProceedings of the 29th ACM international conference on Design of communication10.1145/2038476.2038522(235-240)Online publication date: 3-Oct-2011
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