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The system usability scale and non-native English speakers

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Kraig FinstadAuthors Info & Claims

Journal of Usability Studies, Volume 1, Issue 4

Pages 185 - 188

Published: 01 August 2006 Publication History

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Abstract

The System Usability Scale (SUS) was administered verbally to native English and non-native English speakers for several internally deployed applications. It was found that a significant proportion of non-native English speakers failed to understand the word "cumbersome" in Item 8 of the SUS (that is, "I found the system to be very cumbersome to use.") This finding has implications for reliability and validity when the questionnaire is distributed electronically in multinational usability efforts.

References

[1]

Brooke, J. (1996) SUS: a "quick and dirty" usability scale. In P W Jordan, B Thomas, B A Weerdmeester & A L McClelland (eds.) Usability Evaluation in Industry. London: Taylor and Francis.

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[2]

Holyer, A. (1993). Methods for Evaluating User Interfaces. Cognitive Science Research Paper No. 301, School of Cognitive and Computing Sciences, University of Sussex.

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[3]

Tullis, T. S., & Stetson, J. N. (2004). A Comparison of Questionnaires for Assessing Website Usability. Proceedings of UPA 2004 (7-11 June 2004).

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Noh HYoon SJo HVan Kleek MKang Y(2024)Starting a New Life after Crossing the Tumen River: How North Korean Defectors Use Digital Technology in TransitionProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642892(1-26)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642892
Ouellet JKang JGirouard A(2022)Cultural and linguistic variables in usability testingJournal of Usability Studies10.5555/3532753.353275716:2(121-147)Online publication date: 18-Apr-2022
https://dl.acm.org/doi/10.5555/3532753.3532757
Alfahl H(2022)The Use of Management Information Systems in LearningInternational Journal of Innovation in the Digital Economy10.4018/IJIDE.30361013:1(1-9)Online publication date: 13-Jul-2022
https://dl.acm.org/doi/10.4018/IJIDE.303610
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Index Terms

The system usability scale and non-native English speakers
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
  2. Interaction design
    1. Interaction design process and methods
      1. User centered design

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cover image Journal of Usability Studies

Journal of Usability Studies Volume 1, Issue 4

August 2006

39 pages

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Usability Professionals' Association

Bloomingdale, IL

Publication History

Published: 01 August 2006

Published in JUS Volume 1, Issue 4

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Noh HYoon SJo HVan Kleek MKang Y(2024)Starting a New Life after Crossing the Tumen River: How North Korean Defectors Use Digital Technology in TransitionProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642892(1-26)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642892
Ouellet JKang JGirouard A(2022)Cultural and linguistic variables in usability testingJournal of Usability Studies10.5555/3532753.353275716:2(121-147)Online publication date: 18-Apr-2022
https://dl.acm.org/doi/10.5555/3532753.3532757
Alfahl H(2022)The Use of Management Information Systems in LearningInternational Journal of Innovation in the Digital Economy10.4018/IJIDE.30361013:1(1-9)Online publication date: 13-Jul-2022
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Anuar AAzmi AKama NRusli HBakar NMohamed N(2022)Integrating user experience assessment in Re-CRUD console framework developmentWireless Networks10.1007/s11276-022-03098-329:1(109-127)Online publication date: 27-Aug-2022
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Santos dos Santos SModesto Campos Eda Hora Rodrigues K(2022)EmoFrame: Prototype of a Framework to Assess Users’ Emotional ResponsesHCI International 2022 - Late Breaking Papers. Design, User Experience and Interaction10.1007/978-3-031-17615-9_20(282-301)Online publication date: 26-Jun-2022
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Xiong JAcemyan CKortum P(2020)SUSappJournal of Usability Studies10.5555/3542825.354282715:3(135-144)Online publication date: 1-May-2020
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Cruz JNasser MTuler ECarvalho DRocha LViana M(2020)Creating an Academic Conversational Agent for Dynamic Information RetrievalProceedings of the XVI Brazilian Symposium on Information Systems10.1145/3411564.3411647(1-8)Online publication date: 3-Nov-2020
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Berke LHuenerfauth MPatel K(2019)Design and Psychometric Evaluation of American Sign Language Translations of Usability QuestionnairesACM Transactions on Accessible Computing10.1145/331420512:2(1-43)Online publication date: 11-Jun-2019
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The effect of experience on system usability scale ratings

A usability evaluation of the Google Home with non-native English speakers using the system usability scale

English lexical stress produced by native (L1) Bengali speakers compared to native (L1) English speakers: an acoustic study

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