Search Results

Despite being prominent and ubiquitous, message-based communication is limited in nonverbally conveying emotions. Besides emoticons or stickers, messaging users continue seeking richer options for affective communication. Recent research explored ...

• 30 chat balloon animations convey basic emotios with nuanced expression.
• Animated balloons enhance affective communication (e.g., closeness) in messaging.
• Animated balloons affect chatbot likability, expressivity, and perceived ...

• Conversational preference elicitation varies in system guidance and input restriction.
• Recommendation satisfaction of CRSs positively influences user experience.
• Recommendation performance of CRSs differs across preference ...

The prevalence of conversational interfaces is rapidly rising, since improved algorithms allow for remarkable proficiency in understanding and generating natural language. This also holds for Conversational Recommender Systems (CRS), that benefit ...

Open repository projects serve as valuable resources for scholarly communication and knowledge dissemination. However, interacting with these repositories can be challenging due to the vast amount of data, the restriction of browsing features, and ...

As administrative language tends to be formal and exempt from double meanings or figurative expressions, it is a particular domain in which to explore the performance of Language Models. This paper presents a study on the feasibility of creating ...

This study presents the development of AI tutors that support learners in constructionist gaming environments. AI tutor-learning support is designed to offer direct answers to learners’ questions, while AI tutor-feedback aims to evaluate code ...

Intelligent systems, such as chatbots, are likely to strike new qualities of UX that are not covered by instruments validated for legacy human–computer interaction systems. A new validated tool to evaluate the interaction quality of chatbots is ...

In customer service, emotional expressions by chatbots are considered a promising direction to improve customer experience. However, there is a lack of comprehensive understanding of how and when chatbots' emotional expressions improve customer ...

• An experimental method was used to understand customer attitudes toward chatbots.
• Chatbots' care and concern can affect customer attitudes through authenticity.
• Rational thinking style strengthens the effect of emotional care and ...

The use of Digital Intelligent Assistants (DIAs) in manufacturing aims to enhance performance and reduce cognitive workload. By leveraging the advanced capabilities of Large Language Models (LLMs), the research aims to understand the impact of ...

• We bridge the gap in empirical research on DIAs with LLMs in manufacturing.
• A novel experimental framework evaluates DIAs' impact on assembly efficiency.
• Results demonstrate a significant reduction in operators' cognitive workload.

Chatbots have become a popular method through which to deliver conversational-style information to users about a range of topics, including providing customer service, news and weather updates, educational content, and medical information. This article ...

When interacting with chatbots, questioning is the starting point of the conversations. A well‐phrased question can elicit desired responses and enhance information‐seeking efficiency. Specifically, consumers can use various linguistic cues (...

Reminiscing with photo collections offers significant psychological benefits but poses challenges for people with visual impairment (PVI). Their current reliance on sighted help restricts the flexibility of this activity. In response, we explored using ...

Customer service is an important and expensive aspect of business, often being the largest department in most companies. With growing societal acceptance and increasing cost efficiency due to mass production, service robots are beginning to cross ...

Context: Web chats are widely used in corporate and social settings, making inclusivity in web-based communication platforms crucial. However, visually impaired individuals often encounter obstacles in digital conversations due to the dynamic nature of ...

Context: Chatbots are intelligent agents that mimic human behavior to carry on meaningful conversations. The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires ...

Despite their popularity, chatbots frequently struggle to meet user’s expectations by providing appropriate responses, accurately understanding inquiries, and engaging in natural dialogue. Previous research has shown that incorporating linguistic ...

• High anthropomorphism increases forgiveness of chatbot errors.
• Anthropomorphism affects forgiveness through affective and cognitive pathways.
• Context of chatbot use influences forgiveness responses to errors.
• Enhancing ...

This study aims to investigate whether individuals can forgive chatbots for their errors as they do for humans. Drawing on the contrasting theoretical frameworks of Computer are Social Actors (CASA) and machine heuristic in the Human-AI ...

Thailand is facing a shortage of medical personnel to provide health consultations to the public, especially in the area of Non-Communicable Diseases (NCDs), which include diseases related to lifestyle and dietary habits. With advancements in ...

The recent emergence of Generative Artificial Intelligence (GenAI) tools, such as ChatGPT, has introduced revolutionary capabilities that are predicted to transform numerous facets of society. For students, the advent of GenAI has the potential to ...

Child helplines offer a safe and private space for children to share their thoughts and feelings with volunteers. However, training these volunteers to help can be both expensive and time-consuming. In this demo, we present Lilobot, a conversational ...

Education students engage in diverse learning activities requiring appropriate assistance and timely feedback. As their numbers grow, providing them with scalable support is an important challenge. Here, we focus on the development of a didactic ...