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- research-articleJuly 2024
Legal Trouble?: UX Practitioners' Engagement with Law and Regulation
- Colin M. Gray,
- Ritika Gairola,
- Nayah Boucaud,
- Maliha Hashmi,
- Shruthi Sai Chivukula,
- Ambika R Menon,
- Ja-Nae Duane
DIS '24 Companion: Companion Publication of the 2024 ACM Designing Interactive Systems ConferencePages 106–110https://doi.org/10.1145/3656156.3663698New regulations and legal frameworks are rapidly reshaping the technology landscape, and it is unclear how regulations might impact technology design practices. UX design as a discipline has previously been defined by its complexity and volatility, ...
- ArticleAugust 2023
The Gap Between UX Literacy and UX Practices in Agile-UX Settings: A Case Study
AbstractIntegration of agile and user experience (UX) remains a challenge despite being a major research interest for both agile software development (ASD) and UX stakeholders. Typically, ASD stakeholders’ primary focus is delivering working software, ...
- research-articleMarch 2023
Addressing UX Practitioners’ Challenges in Designing ML Applications: an Interactive Machine Learning Approach
IUI '23: Proceedings of the 28th International Conference on Intelligent User InterfacesPages 337–352https://doi.org/10.1145/3581641.3584064UX practitioners face novel challenges when designing user interfaces for machine learning (ML)-enabled applications. Interactive ML paradigms, like AutoML and interactive machine teaching, lower the barrier for non-expert end users to create, ...
- research-articleOctober 2022
Exploring the experience of ethical tensions and the role of community in UX practice
NordiCHI '22: Nordic Human-Computer Interaction ConferenceArticle No.: 60, Pages 1–13https://doi.org/10.1145/3546155.3546683User Experience (UX) practitioners are increasingly playing the role of ethicists, where they must make responsible design decisions and envisage the consequences of their design. This requires practitioners to act with intent and align their decision-...
- research-articleOctober 2021Honorable Mention
Tactics of Soft Resistance in User Experience Professionals' Values Work
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 5, Issue CSCW2Article No.: 355, Pages 1–28https://doi.org/10.1145/3479499User experience (UX) professionals' attempts to address social values as a part of their work practice can overlap with tactics to contest, resist, or change the companies they work for. This paper studies tactics that take place in this overlap, where ...
- posterMay 2021
Characterizing Growth and Decline in Online UX Communities
CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing SystemsArticle No.: 308, Pages 1–7https://doi.org/10.1145/3411763.3451646UX practitioners increasingly rely on online communities to collaborate on and discuss complex design problems. Understanding how these platforms flourish is thus of interest to both HCI academia and the broader UX discipline. In this study, we ...
- research-articleMay 2021
Using Design Fiction Memos to Analyze UX Professionals’ Values Work Practices: A Case Study Bridging Ethnographic and Design Futuring Methods
CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing SystemsArticle No.: 93, Pages 1–18https://doi.org/10.1145/3411764.3445709Multiple methods have been used to study how social values and ethics are implicated in technology design and use, including empirical qualitative studies of technologists’ work. Recently, more experimental approaches such as design fiction explore ...
- research-articleApril 2020
Dimensions of UX Practice that Shape Ethical Awareness
CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing SystemsPages 1–13https://doi.org/10.1145/3313831.3376459HCI researchers are increasingly interested in describing the complexity of design practice, including ethical, organizational, and societal concerns. Recent studies have identified individual practitioners as key actors in driving the design process and ...
- Work in ProgressJune 2017
UX Practitioners' Engagement with Intermediate-Level Knowledge
DIS '17 Companion: Proceedings of the 2017 ACM Conference Companion Publication on Designing Interactive SystemsPages 13–17https://doi.org/10.1145/3064857.3079110Scholars have repeatedly called for the knowledge production efforts of the HCI research community to have resonance with the needs of practitioners. These efforts, reified in approaches such as "implications for design," annotated portfolios, and other ...
- research-articleMay 2016
"It's More of a Mindset Than a Method": UX Practitioners' Conception of Design Methods
CHI '16: Proceedings of the 2016 CHI Conference on Human Factors in Computing SystemsPages 4044–4055https://doi.org/10.1145/2858036.2858410There has been increasing interest in the work practices of user experience (UX) designers, particularly in relation to approaches that support adoption of human-centered principles in corporate environments. This paper addresses the ways in which UX ...