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Microservice architectures have become a popular approach for designing scalable distributed applications. Despite their extensive use in industrial settings for over a decade, there is limited understanding of the data management challenges that arise ...

With the development of communication technology that makes online transactions easier, there is also an increased risk of disintermediation—sellers and buyers circumventing a platform to transact directly—in online two-sided marketplaces. Such ...

This paper shows that consumers prefer organic listings in the top-ranked positions to sponsored listings of the same product/position in an online marketplace.

Sponsored product listings on online marketplaces are third-party sellers’ ads blended in organic product listings. This paper investigates a seller’s managerial questions: whether a sponsored listing outperforms an organic listing and how the performance ...

Peer-to-Peer (P2P) cryptocurrency exchanges are two-sided marketplaces, similar to eBay, where individuals can offer to sell cryptocurrencies in exchange for payment. Due to disintermediation, these marketplaces trade off increased privacy for higher ...

History: Olivier Toubia served as the senior editor.

Problem definition: Customer reviews are essential to online marketplaces. However, reviews typically vary; ratings of a product or service are rarely the same. In many service marketplaces, including the ones for solar panel installations, supply-side ...

This study examines whether and how an online service marketplace can leverage refund options endorsed by different parties (i.e., the platform or sellers) to address the “lemons” problem that is due to the intangibility, variability, and unreturnable ...

This study examines whether and how an online service marketplace can leverage refund options endorsed by different parties (i.e., the platform or sellers) to address the “lemons” problem that is caused by the intangibility, variability, and unreturnable ...

Informative online ratings enable digital platforms to reduce the search cost for buyers to find good sellers. However, rating inflation, a phenomenon in which average rating increases and rating variance across listings decreases, threatens the ...

Informative online ratings enable digital platforms to reduce the search cost for buyers to find good sellers. However, rating inflation, a phenomenon in which average rating increases and rating variance across listings decreases, threatens the ...

The paper studies how personalized product recommendations and their accuracy affect seller competition in an online marketplace.

We study how an online marketplace’s personalized product recommendations and its consumer profiling accuracy affect third-party sellers’ competition and the market outcomes. Sellers strategically adjust prices to compete for the marketplace’s ...

Lean and agile models of product development organize the flexible capacity to rapidly update individual products in response to customer feedback. Although agile operations have been adopted across numerous industries, neither the benefits nor the ...

As a platform improves trust between the two sides of its market to facilitate matching and transactions, it faces an increased risk of disintermediation: with sufficient trust, the two sides may circumvent the platform to avoid the platform’s fees. In ...

Research has shown the effectiveness of persuasive technologies in promoting desirable behaviors in many domains such as marketing and eCommerce. However, according to a recent meta-review, most of the existing studies of persuasive technologies have ...

Airbnb, an online marketplace for accommodations, has experienced a staggering growth accompanied by intense debates and scattered regulations around the world. Current discourses, however, are largely focused on opinions rather than empirical ...

Gamification seems a promising method to engage people and stimulate their activity, both offline and online, but has a dearth of empirical evidence in scientific literature. This study investigated whether gamification can have a positive effect on the ...

While many cloud providers today offer powerful computing infrastructure as a service, and enterprises are already making routine use of it, the adoption of cloud computing for engineering and scientific applications is lagging behind. Despite the many ...

Classical statistical inference of experimental data assumes that the treatment affects the test group but not the control group. This assumption will typically be violated when experimenting in marketplaces because of general equilibrium effects: ...