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This work presents an argument to shift our research focus away from quick fixes for negative interactions in online communities. Providing functions such as report, block, and mute to players as a primary defense allows us to treat some of the symptoms,...

The question of who should be held responsible when machines cause harm in high-risk environments is open to debate. Empirical research examining laypeople’s opinions has been largely restricted to the moral domain and has only inspected a limited set of ...

This study examines how firms can detect and manage customer misbehavior in online brand communities. We first develop a data science approach to detect customer misbehavior on social media and devise intervention strategies to deter it. Our design ...

Customer misbehavior is a serious and pervasive problem in firm-sponsored social media, yet prior studies provide limited insight into how firms should detect and manage it. To address this gap, we first develop a data science approach to detect customer ...

This article examines how people respond to robot-administered verbal and physical punishments. Human participants were tasked with sorting colored chips under time pressure and were punished by a robot when they made mistakes, such as inaccurate ...

As robots may take a greater part in our moral decision-making processes, whether people hold them accountable for moral harm becomes critical to explore. Blame and punishment signify moral accountability, often involving emotions. We quantitatively ...

Social media platforms aspire to deliver fair resolutions after online harassment. Platforms rely on sanctions like removing content or banning users but these punitive responses provide little opportunity for justice or reparation for targets of ...

To give robots, which are black box systems for most users, feedback we have to implement interaction paradigms that users understand and accept, for example reward and punishment. In this paper we present the first HRI experience prototype which ...

Decision makers frequently have a spokesperson communicate their decisions. In this paper, we address two questions. First, does it matter who communicates an unfair decision? Second, does it matter how the unfair decision is communicated? We conduct a ...

People often cooperate and obey norms in situations where it is clear they cannot be caught and punished. Such behavior does not serve their self-interest, as they are foregoing opportunities to exploit others without any negative consequences. Hence, ...

In an experiment with 739 subjects, we study whether and how different interventions might have an influence on the degree of moral behavior when subjects make decisions that can generate negative externalities on uninvolved parties. Particularly, ...

We experimentally investigate a repeated “inspection game” where, in the stage game, an employee can either work or shirk and an employer simultaneously chooses to inspect or not inspect. The unique equilibrium of the stage game is in mixed strategies ...

To ensure cooperation in the Prisoner's Dilemma, agents may require prior commitments from others, subject to compensations when defecting after agreeing to commit. Alternatively, agents may prefer to behave reactively, without arranging prior ...

When facing dishonest behavior of any form, individuals may choose to punish in order to enhance future honesty from others, even if it is costly for the punishers. Such behavior can be found ubiquitously in human and animal communications, suggesting ...

As students learn to program they also learn basic software development methods and techniques, but educators do not often directly assess students' development processes or evaluate their adherence to specific techniques. However, automated grading ...

Punishment plays a crucial role in favoring and maintaining social order. Recent studies emphasize the effect of the norm-signaling function of punishment. However, very little attention has been paid so far to the potential of group punishment. We ...

The use of social norms has proven to be effective in the self-governance of decentralised systems in which there is no central authority. Axelrod's seminal model of norm establishment in populations of self-interested individuals provides some insight ...

In this paper we study isolation as a form of punishment. Although an isolated violator is punished as it can not benefit from the interactions with other agents, compliant agents may also suffer from not engaging with the violators. In this paper we ...

Firms are often organized into groups. Group membership has been shown empirically to have positive effects, in the form of increased prosocial behavior toward in-group members. This includes an enhanced willingness to engage in altruistic punishment of ...

In this work we propose a theory of gossip as a means for social control. Exercising social control roughly means to isolate and to punish cheaters. However, punishment is costly and it inevitably implies the problem of second-order cooperation. Moving ...

As one type of the attacks happening in MAC layer of distributed cognitive radio networks, a selfish behavior can degrade network performance significantly. In this paper, we analyze the characteristics of selfish behavior and the methods how to expose ...