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How Knowledge Workers Use and Want to Use LLMs in an Enterprise Context
CHI EA '24: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems•May 2024, Article No.: 189, pp 1-8• https://doi.org/10.1145/3613905.3650841Large Language Models (LLMs) have introduced a paradigm shift in interaction with AI technology, enabling knowledge workers to complete tasks by specifying their desired outcome in natural language. LLMs have the potential to increase productivity and ...
- research-article
Design Principles for Generative AI Applications
CHI '24: Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems•May 2024, Article No.: 378, pp 1-22• https://doi.org/10.1145/3613904.3642466Generative AI applications present unique design challenges. As generative AI technologies are increasingly being incorporated into mainstream applications, there is an urgent need for guidance on how to design user experiences that foster effective and ...
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HAI-GEN 2024: 5th Workshop on Human-AI Co-Creation with Generative Models
IUI '24 Companion: Companion Proceedings of the 29th International Conference on Intelligent User Interfaces•March 2024, pp 122-124• https://doi.org/10.1145/3640544.3645254Generative AI has rapidly entered the public consciousness with the development of applications such as ChatGPT, Midjourney, and GitHub Copilot. Nielsen recently argued that we have entered a new era of human-computer interaction in which users need ...
- research-article
Fairness Evaluation in Text Classification: Machine Learning Practitioner Perspectives of Individual and Group Fairness
- Zahra Ashktorab,
- Benjamin Hoover,
- Mayank Agarwal,
- Casey Dugan,
- Werner Geyer,
- Hao Bang Yang,
- Mikhail Yurochkin
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems•April 2023, Article No.: 565, pp 1-20• https://doi.org/10.1145/3544548.3581227Mitigating algorithmic bias is a critical task in the development and deployment of machine learning models. While several toolkits exist to aid machine learning practitioners in addressing fairness issues, little is known about the strategies ...
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HAI-GEN 2023: 4th Workshop on Human-AI Co-Creation with Generative Models
IUI '23 Companion: Companion Proceedings of the 28th International Conference on Intelligent User Interfaces•March 2023, pp 190-192• https://doi.org/10.1145/3581754.3584166Recent advances in generative AI have resulted in a rapid and dramatic increase in the fidelity of created artifacts, from realistic-looking images of faces [10] to antimicrobial peptide sequences that treat diseases [5] to faked videos of prominent ...
- research-article
AutoDOViz: Human-Centered Automation for Decision Optimization
- Daniel Karl I. Weidele,
- Shazia Afzal,
- Abel N. Valente,
- Cole Makuch,
- Owen Cornec,
- Long Vu,
- Dharmashankar Subramanian,
- Werner Geyer,
- Rahul Nair,
- Inge Vejsbjerg,
- Radu Marinescu,
- Paulito Palmes,
- Elizabeth M. Daly,
- Loraine Franke,
- Daniel Haehn
IUI '23: Proceedings of the 28th International Conference on Intelligent User Interfaces•March 2023, pp 664-680• https://doi.org/10.1145/3581641.3584094We present AutoDOViz, an interactive user interface for automated decision optimization (AutoDO) using reinforcement learning (RL). Decision optimization (DO) has classically being practiced by dedicated DO researchers [43] where experts need to spend ...
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HAI-GEN 2022: 3rd Workshop on Human-AI Co-Creation with Generative Models
IUI '22 Companion: Companion Proceedings of the 27th International Conference on Intelligent User Interfaces•March 2022, pp 4-6• https://doi.org/10.1145/3490100.3511166Recent advances in generative AI have resulted in a rapid and dramatic increase to the fidelity of created artifacts, from realistic-looking images of faces [9] to antimicrobial peptide sequences that treat diseases [5] to faked videos of prominent ...
- Article
The #selfiestation: Design and Use of a Kiosk for Taking Selfies in the Enterprise
AbstractThis paper describes the design and use of the #selfiestation, a kiosk for taking selfies. Deployed in an office of a large enterprise, its use was studied through analysis of 821 photos taken by 336 users over 24 weeks and interviews with 10 ...
- research-article
AI-Assisted Human Labeling: Batching for Efficiency without Overreliance
- Zahra Ashktorab,
- Michael Desmond,
- Josh Andres,
- Michael Muller,
- Narendra Nath Joshi,
- Michelle Brachman,
- Aabhas Sharma,
- Kristina Brimijoin,
- Qian Pan,
- Christine T. Wolf,
- Evelyn Duesterwald,
- Casey Dugan,
- Werner Geyer,
- Darrell Reimer
Proceedings of the ACM on Human-Computer Interaction, Volume 5, Issue CSCW1•April 2021, Article No.: 89, pp 1-27 • https://doi.org/10.1145/3449163Human labeling of training data is often a time-consuming, expensive part of machine learning. In this paper, we study "batch labeling", an AI-assisted UX paradigm, that aids data labelers by allowing a single labeling action to apply to multiple ...
- extended-abstract
HAI-GEN 2021: 2nd Workshop on Human-AI Co-Creation with Generative Models
IUI '21 Companion: Companion Proceedings of the 26th International Conference on Intelligent User Interfaces•April 2021, pp 15-17• https://doi.org/10.1145/3397482.3450707Recent advances in generative AI have resulted in a rapid and dramatic increase to the fidelity of created artifacts, from realistic-looking images of faces [10] to antimicrobial peptide sequences that treat diseases [5] to faked videos of prominent ...
- research-article
The Design and Development of a Game to Study Backdoor Poisoning Attacks: The Backdoor Game
- Zahra Ashktorab,
- Casey Dugan,
- James Johnson,
- Aabhas Sharma,
- Dustin Ramsey Torres,
- Ingrid Lange,
- Benjamin Hoover,
- Heiko Ludwig,
- Bryant Chen,
- Nathalie Baracaldo,
- Werner Geyer,
- Qian Pan
IUI '21: Proceedings of the 26th International Conference on Intelligent User Interfaces•April 2021, pp 423-433• https://doi.org/10.1145/3397481.3450647AI Security researchers have identified a new way crowdsourced data can be intentionally compromised. Backdoor attacks are a process through which an adversary creates a vulnerability in a machine learning model by ?poisoning?’ the training set by ...
- research-article
Mental Models of AI Agents in a Cooperative Game Setting
- Katy Ilonka Gero,
- Zahra Ashktorab,
- Casey Dugan,
- Qian Pan,
- James Johnson,
- Werner Geyer,
- Maria Ruiz,
- Sarah Miller,
- David R. Millen,
- Murray Campbell,
- Sadhana Kumaravel,
- Wei Zhang
CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems•April 2020, pp 1-12• https://doi.org/10.1145/3313831.3376316As more and more forms of AI become prevalent, it becomes increasingly important to understand how people develop mental models of these systems. In this work we study people's mental models of AI in a cooperative word guessing game. We run think-aloud ...
- abstract
HAI-GEN 2020: Workshop on Human-AI Co-Creation with Generative Models
IUI '20 Companion: Companion Proceedings of the 25th International Conference on Intelligent User Interfaces•March 2020, pp 13-14• https://doi.org/10.1145/3379336.3379355Recent advances in generative modeling will enable new kinds of user experiences around content creation, giving us "creative superpowers" and move us toward co-creation. This workshop brings together researchers and practitioners from both fields HCI ...
- research-article
Human-AI Collaboration in Data Science: Exploring Data Scientists' Perceptions of Automated AI
- Dakuo Wang,
- Justin D. Weisz,
- Michael Muller,
- Parikshit Ram,
- Werner Geyer,
- Casey Dugan,
- Yla Tausczik,
- Horst Samulowitz,
- Alexander Gray
Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue CSCW•November 2019, Article No.: 211, pp 1-24 • https://doi.org/10.1145/3359313The rapid advancement of artificial intelligence (AI) is changing our lives in many ways. One application domain is data science. New techniques in automating the creation of AI, known as AutoAI or AutoML, aim to automate the work practices of data ...
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The Dagstuhl Perspectives Workshop on Performance Modeling and Prediction
- Nicola Ferro,
- Norbert Fuhr,
- Gregory Grefenstette,
- Joseph A. Konstan,
- Pablo Castells,
- Elizabeth M. Daly,
- Thierry Declerck,
- Michael D. Ekstrand,
- Werner Geyer,
- Julio Gonzalo,
- Tsvi Kuflik,
- Krister Lindn,
- Bernardo Magnini,
- Jian-Yun Nie,
- Raffaele Perego,
- Bracha Shapira,
- Ian Soboroff,
- Nava Tintarev,
- Karin Verspoor,
- Martijn C. Willemsen,
- Justin Zobel
This paper reports the findings of the Dagstuhl Perspectives Workshop 17442 on performance modeling and prediction in the domains of Information Retrieval, Natural language Processing and Recommender Systems. We present a framework for further research, ...
- research-article
All Work and No Play?
- Q. Vera Liao,
- Muhammed Mas-ud Hussain,
- Praveen Chandar,
- Matthew Davis,
- Yasaman Khazaeni,
- Marco Patricio Crasso,
- Dakuo Wang,
- Michael Muller,
- N. Sadat Shami,
- Werner Geyer
CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems•April 2018, Paper No.: 3, pp 1-13• https://doi.org/10.1145/3173574.3173577Many conversational agents (CAs) are developed to answer users' questions in a specialized domain. In everyday use of CAs, user experience may extend beyond satisfying information needs to the enjoyment of conversations with CAs, some of which represent ...
- note
Growth in Social Network Connectedness among Different Roles in Organizational Crowdfunding
GROUP '18: Proceedings of the 2018 ACM International Conference on Supporting Group Work•January 2018, pp 22-26• https://doi.org/10.1145/3148330.3148335When employees participate in organizational crowdfunding, they seek partial funding from their existing social networks. Among proposers of projects, teams with larger social networks tend to be more successful in reaching their funding goals. However, ...
- research-article
The Challenge of Enterprise Social Networking (Non-)Use at Work: A Case Study of How to Positively Influence Employees' Enterprise Social Networking Acceptanc
CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing•February 2017, pp 978-994• https://doi.org/10.1145/2998181.2998309Enterprise social networking (ESN) platforms have been implemented by organizations to support employees' collaboration. However, there has been a reported lack of user participation on these platforms. This study focuses on interventions that can be ...
- research-article
What Did I Ask You to Do, by When, and for Whom?: Passion and Compassion in Request Management
CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing•February 2017, pp 1009-1023• https://doi.org/10.1145/2998181.2998251Request management occurs at an intersection of CSCW and personal information management (i.e., to-do management), with particular emphasis on social relationships and organizational accountability. We explore diverse work practices and representations ...
- research-article
Influences of Peers, Friends, and Managers on Employee Engagement
GROUP '16: Proceedings of the 2016 ACM International Conference on Supporting Group Work•November 2016, pp 131-136• https://doi.org/10.1145/2957276.2957292Employee engagement is a reflection of an employee's experience of work. Previous research has analyzed each employee's experience in terms of individual factors. We provide the first report of the influence on engagement of peers (who report to the ...
