Tacit knowledge: icebergs in collaborative design
This workshop provides a forum for discussing experiences and issues related to tacit knowledge [Polanyi 1967] in collaborative systems. Beginning with early CSCW systems, tacit knowledge of work practice, in terms of unspoken assumptions and exceptions,...
Remembering past, present and future—articulating dimensions of “organizational memory” for organizational learning
The need for some form of "organizational memory" (OM) has become increasingly recognized by many organizations in the current complex and turbulent business environment. This renewed interest in a topic that has had a chequered career is not due solely ...
Organisational learning is crystallised into artefacts
In this note I understand organisational learning in terms of manifest crystallisation of collective experience into artefacts, and I attempt to integrate an engineering and an emancipatory perspective. A Danish music festival serves as an example.
CSCW as form of organizational memory: implications for organizational learning
Organizational memory is a topic currently receiving attention from a variety of disciplines including organizational studies, communication, and information systems. As a concept, it focuses attention on the organizational processes through which ...
Learning, memory and technology: some initial considerations
The literature about organizational learning, and consequently about organizational memory, suggests various motivations leading an organization to consider these topics as part of its management strategies: among the others, improving the capability of ...
Bridging CSCW and organizational learning: a multi-agent model of intellectual activities in organizations
In this paper, we study the relationship between CSCW and organizational learning, by modeling intellectual activities in an organization and examining methods for augmenting organizational intelligence systematically. We propose multi-agent model of ...
Organizational learning with flexible workflow management systems
The research activities on which the following hypotheses are based are concerned with the social implications of workflow management systems (wms) and with the question of how the necessary extent of autonomy of workers can still be guaranteed under ...
Organizational knowledge propagation support based on a user behavior model
My view in this position paper is based on results of a joint study with group members of Network Integration Laboratory at NTT Telecommunication Networks Laboratories (NTT Multimedia Networks Laboratories at the present time). These members have focus ...
Knowledge management and knowledge infrastructures
This position paper aims to present the vision of Kenniscentrum CIBIT on organizational learning and the role of information technology to facilitate learning processes. From our point of view, organizational learning should be a managed process aimed ...
Integrating system design and organizational learning
This paper describes a cycle in which organizational learning and work serve each other. Experience in a real-world software development project has led us to identify several key challenges for informing software design through organizational learning. ...
Promoting the organization-wide learning of application software
This paper describes the characteristics of a system designed to promote one sort of organizational learning (Senge, 1990), in particular, to enhance the organization-wide learning of application software (note 1). The system presented here will (1) ...
Social learning and innovations in multimedia-based CSCW
In earlier work, we have drawn attention to the importance of 'social learning' (or innofusion) in the workplace for the successful uptake of CSCW applications, and contrasted this with the continuing emphasis placed by the CSCW community upon ...
