In response to an identification of IT risks, driven by dependency on key knowledge bearers, we designed an approach to knowledge asset management based on an idea of knowledge quantification using a concept of replacement cost. The implementation case ...

Business Process Management seeks to do just as its name suggests. As with many management approaches, improvements can made through analyzing at varying levels how processes are actually undertaken compared to how management may think they are being ...

This paper uses the theoretical lenses of Stakeholder Theory and Organisational Capabilities Theory to shed light on two factors that can lead to higher levels of improvement. We report on the results of a case study of a major Australian retail ...

This research aims to critically analyse an innovative approach to Business Intelligence (BI) and Business Process Management (BPM) integration, achieved through BI-enabled BP improvement, founded in human-centered Knowledge Management (KM). The ...

As international competition is still growing and customer orientation comes more into focus, organizations increasingly seek to understand and manage business processes. In order to achieve operational excellence many organizations try to transform or ...

Information technology (IT) impacts almost every business unit inside the enterprise. Although the IT organization has been the source of endless new possibilities and successful business innovations, many of them have lost their way in the past few ...

In this paper, our focus is the study of remanufacturing activity, which is one of the main recovery methods applied in closed loop supply chains. In particular, we model a production and inventory system for remanufacturing using a System Dynamics ...

It is often argued that IT investments require active management practices for benefits realization. This applies also to enterprise resource planning (ERP) systems. As well, benefits realization efforts are assumed to create more value than they cost. ...

Enterprises search intensely to the avoidance of low pricing strategies for new ways to differ in a global market competition. Value bundles offer a promising response as a possibility to expand existing offers of independent products and service into ...

Many multinational enterprises are applying multisourcing approaches. Multisourcing is described as the blending of services from multiple internal and external vendors. In the case of one of the worldwide leading financial service providers the ...

This paper examines the individual IS manager's ability to exploit current IT capabilities and explore new technology innovations. It extends the concept of ambidexterity, which is often studied at the firm or business unit level, to the individual ...

To innovate is one of the basic functions of a firm and a competitive necessity in dynamic markets. So what management mechanisms can a firm use to foster inno-vation success__ __ This paper analyzes if knowledge management (KM) and innovation ...

In our study we strive to develop a framework for the management of open value creation adoption. We conducted eighteen in-depth interviews with IS (information systems) executives and consultants responsible for open value creation projects. We combine ...

We defined a model of allocating company available knowledge on company business processes requirements. Our model is based on an employee knowledge structure and on business process structural indexes. We found a conclusion that is useful to "destroy" ...

This research investigates the use of knowledge structures (aka mental models) and Pathfinder network graph analysis techniques to assess the acquisition of enterprise resource planning (ERP) system business process knowledge. Two different ERP learning ...

Bid sniping is a dubious practice used in online auctions whereby a bidder makes a bid in the closing moments in an attempt to deny other bidders time to react. The primary goal for a bid sniper is to win the auction for the lowest price possible, ...

In this paper, an ANP (Analytic Network Process) model is developed to aid a buyer company in prioritizing suppliers for adopting electronic invoicing. The case company is a leading Finnish textile and clothing design company. Because implementing e-...

While the approach of Service Oriented Architecture (SOA) has been generally accepted, there are concerns that it is mainly used as a technical IT solution, not as a vehicle for business transformation. An important question, then, is how can SOA ...

The paper analyzes the sharing of risks and rewards in IT service contracts from a service system perspective. Using a formal model, it can be shown under which conditions a risk-reward sharing contract can be advantageous for both supplier and customer ...

This study proposes a method to plan and implement IT governance in the public sector. The proposed method takes into account the theories of participative management, IT strategic planning, IT governance and public management. By applying the method in ...