Article

Managing email usage: a cross case analysis of experiences with electronic monitoring and control

Authors:

Patrick FinneganAuthors Info & Claims

ICEC '04: Proceedings of the 6th international conference on Electronic commerce

Pages 229 - 238

https://doi.org/10.1145/1052220.1052250

Published: 25 March 2004 Publication History

Abstract

An email system is a critical business tool. However, as electronic business activity increases, ad-hoc email implementation, prolonged management neglect and user abuse of email systems have generated negative effects. Anticipating, managing and preventing these negative effects has become increasingly important as organisations struggle to derive benefits from these systems. Many organisations try to control the negative effects of email through a combination of policies and electronic monitoring. However, monitoring can be contentious and policies are often inadequate. This paper presents the results of a multiple case study investigation of email system monitoring and control in four organisations. The study highlights the need to formulate a coordinated and comprehensive response consisting of technical, formal and informal controls. The study reveals the effectiveness of email management committees, training, policies, and sustained awareness when combined with email monitoring. The paper concludes by identifying key factors for effectively monitoring and controlling email usage.

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Cited By

Awad WZolait A(2013)E-Mail as an Official Communication Tool in BahrainInternational Journal of E-Services and Mobile Applications10.4018/jesma.20130101035:1(51-76)Online publication date: 1-Jan-2013
https://doi.org/10.4018/jesma.2013010103
Ramsay JHair MRenaud K(2008)Ubiquitous Connectivity & Work-Related StressHandbook of Research on Virtual Workplaces and the New Nature of Business Practices10.4018/978-1-59904-893-2.ch013(167-182)Online publication date: 2008
https://doi.org/10.4018/978-1-59904-893-2.ch013

Index Terms

Managing email usage: a cross case analysis of experiences with electronic monitoring and control
1. Information systems
  1. World Wide Web
    1. Web applications
      1. Internet communications tools

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cover image ACM Other conferences

ICEC '04: Proceedings of the 6th international conference on Electronic commerce

March 2004

684 pages

ISBN:1581139306

DOI:10.1145/1052220

Copyright © 2004 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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ICEC: International Center for Electronic Commerce

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Publication History

Published: 25 March 2004

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Cited By

Awad WZolait A(2013)E-Mail as an Official Communication Tool in BahrainInternational Journal of E-Services and Mobile Applications10.4018/jesma.20130101035:1(51-76)Online publication date: 1-Jan-2013
https://doi.org/10.4018/jesma.2013010103
Ramsay JHair MRenaud K(2008)Ubiquitous Connectivity & Work-Related StressHandbook of Research on Virtual Workplaces and the New Nature of Business Practices10.4018/978-1-59904-893-2.ch013(167-182)Online publication date: 2008
https://doi.org/10.4018/978-1-59904-893-2.ch013

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