Article

An interconnected success factor approach for service functional in Malaysian electronic government

Authors:

Trevor Wood-Harper,

Othman Ibrahim,

Norafida IthninAuthors Info & Claims

ICEC '04: Proceedings of the 6th international conference on Electronic commerce

Pages 446 - 450

https://doi.org/10.1145/1052220.1052277

Published: 25 March 2004 Publication History

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Abstract

Electronic Government initiatives have often sounded very promising but been difficult to implement. However, many countries are continuing to face the challenge of implementing Electronic Government successfully. Therefore, investigation of factors that contribute to the success of Electronic Government services is needed. In the case of Malaysian Electronic Government, the aim of implementation was to serve the public and government officials via multiple channel service access led by technological advancement, to create integrated service systems that could be used effectively for internal government processes and external government service delivery. This paper discusses an example of success factors in Malaysian Electronic Government services delivery through the E-Services application.

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Cited By

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Walke FWinkler T(2024)Assessing Omnichannel Service Quality in the Public SectorPublic Administration10.1111/padm.13038Online publication date: 16-Oct-2024
https://doi.org/10.1111/padm.13038
Mensah I(2020)Tackling the ICT Infrastructure Gap for the Successful Implementation of E-Government ProjectsOpen Government10.4018/978-1-5225-9860-2.ch042(892-910)Online publication date: 2020
https://doi.org/10.4018/978-1-5225-9860-2.ch042
Mensah I(2017)Tackling the ICT Infrastructure Gap for the Successful Implementation of E-Government ProjectsInternational Journal of Strategic Information Technology and Applications10.4018/IJSITA.20170401048:2(40-56)Online publication date: 1-Apr-2017
https://dl.acm.org/doi/10.4018/IJSITA.2017040104
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ICEC '04: Proceedings of the 6th international conference on Electronic commerce

March 2004

684 pages

ISBN:1581139306

DOI:10.1145/1052220

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

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Published: 25 March 2004

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Walke FWinkler T(2024)Assessing Omnichannel Service Quality in the Public SectorPublic Administration10.1111/padm.13038Online publication date: 16-Oct-2024
https://doi.org/10.1111/padm.13038
Mensah I(2020)Tackling the ICT Infrastructure Gap for the Successful Implementation of E-Government ProjectsOpen Government10.4018/978-1-5225-9860-2.ch042(892-910)Online publication date: 2020
https://doi.org/10.4018/978-1-5225-9860-2.ch042
Mensah I(2017)Tackling the ICT Infrastructure Gap for the Successful Implementation of E-Government ProjectsInternational Journal of Strategic Information Technology and Applications10.4018/IJSITA.20170401048:2(40-56)Online publication date: 1-Apr-2017
https://dl.acm.org/doi/10.4018/IJSITA.2017040104
Nawi HIbrahim ORahman A(2017)Exploring public e-service sustainability: In the case of Malaysia2017 International Conference on Research and Innovation in Information Systems (ICRIIS)10.1109/ICRIIS.2017.8002476(1-6)Online publication date: Jul-2017
https://doi.org/10.1109/ICRIIS.2017.8002476
Abdullah NMohd Noor NMior Ibrahim E(2016)Contributing factors to E-government service disruptionsTransforming Government: People, Process and Policy10.1108/TG-10-2014-004510:1(120-138)Online publication date: 21-Mar-2016
https://doi.org/10.1108/TG-10-2014-0045
Napitupulu DSensuse D(2014)Validity and reliability study for e-Government success factors2014 International Conference on Cyber and IT Service Management (CITSM)10.1109/CITSM.2014.7042165(9-12)Online publication date: Nov-2014
https://doi.org/10.1109/CITSM.2014.7042165
Rupakhetee KHeshmati A(2013)Rhetoric vs. Realities in Implementation of E-Government Master Plan in NepalDeveloping E-Government Projects10.4018/978-1-4666-4245-4.ch017(368-393)Online publication date: 2013
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Ikhlas Fuad Zamzami Mahmud M(2011)Proposing a framework for evaluating information quality of mobile interface design for electronic government services2011 International Conference on Research and Innovation in Information Systems10.1109/ICRIIS.2011.6125734(1-6)Online publication date: Nov-2011
https://doi.org/10.1109/ICRIIS.2011.6125734
Ikhlas Fuad Zamzami Hayiyusoh NPhoesalaeh BHamith ADhalan A(2011)Evaluating the success factors of information system (IS) — Case study of Malaysian public sector2011 International Conference on Research and Innovation in Information Systems10.1109/ICRIIS.2011.6125733(1-4)Online publication date: Nov-2011
https://doi.org/10.1109/ICRIIS.2011.6125733
Altameem TZairi MAlshawi S(2006)Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation2006 Innovations in Information Technology10.1109/INNOVATIONS.2006.301974(1-5)Online publication date: Nov-2006
https://doi.org/10.1109/INNOVATIONS.2006.301974

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Effective collaborative partnership for Malaysian electronic government service delivery

New perspectives for electronic government in Brazil: the adoption of open government data in national and subnational governments of Brazil

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