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Reciprocity: the golden rule of IS-user service relationship quality and cooperation

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Christopher L. CarrAuthors Info & Claims

Communications of the ACM, Volume 49, Issue 6

Pages 77 - 83

https://doi.org/10.1145/1132469.1132471

Published: 01 June 2006 Publication History

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Abstract

Seeking a mutually beneficial relationship between IS departments and users.

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Cited By

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Ziegele D(2024)Cultivating Effective Agency–Client Relationships: Reviewing the Field and Proposing a Novel Framework to Measure Relationship Quality in Public RelationsJournal of Public Relations Research10.1080/1062726X.2024.2433240(1-17)Online publication date: 27-Nov-2024
https://doi.org/10.1080/1062726X.2024.2433240
Skarzauskiene AMačiulienė M(2021)How to Build Sustainable Online Communities: Implications from Lithuania Urban Communities Case StudySustainability10.3390/su1316919213:16(9192)Online publication date: 16-Aug-2021
https://doi.org/10.3390/su13169192
Osobajo OKoliousis IMcLaughlin H(2021)Making sense of maritime supply chain: a relationship marketing approachJournal of Shipping and Trade10.1186/s41072-020-00081-z6:1Online publication date: 4-Jan-2021
https://doi.org/10.1186/s41072-020-00081-z
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Index Terms

Reciprocity: the golden rule of IS-user service relationship quality and cooperation
1. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems

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Published In

Communications of the ACM Volume 49, Issue 6

Hacking and innovation

June 2006

108 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/1132469

Issue’s Table of Contents

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 June 2006

Published in CACM Volume 49, Issue 6

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Cited By

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Ziegele D(2024)Cultivating Effective Agency–Client Relationships: Reviewing the Field and Proposing a Novel Framework to Measure Relationship Quality in Public RelationsJournal of Public Relations Research10.1080/1062726X.2024.2433240(1-17)Online publication date: 27-Nov-2024
https://doi.org/10.1080/1062726X.2024.2433240
Skarzauskiene AMačiulienė M(2021)How to Build Sustainable Online Communities: Implications from Lithuania Urban Communities Case StudySustainability10.3390/su1316919213:16(9192)Online publication date: 16-Aug-2021
https://doi.org/10.3390/su13169192
Osobajo OKoliousis IMcLaughlin H(2021)Making sense of maritime supply chain: a relationship marketing approachJournal of Shipping and Trade10.1186/s41072-020-00081-z6:1Online publication date: 4-Jan-2021
https://doi.org/10.1186/s41072-020-00081-z
Tsekouras DLi TBenbasat I(2021)Scratch My Back and I'll Scratch Yours: The Impact of User Effort and Recommendation Agent Effort on Perceived Recommendation Agent QualityInformation & Management10.1016/j.im.2021.103571(103571)Online publication date: Nov-2021
https://doi.org/10.1016/j.im.2021.103571
Davis J(2017)Leveraging the IT competence of non-IS workers: social exchange and the good corporate citizenEuropean Journal of Information Systems10.1057/ejis.2012.3622:4(403-415)Online publication date: 19-Dec-2017
https://doi.org/10.1057/ejis.2012.36
Yong Bae Choi 박정은 (2016)An Qualitative study of Effective Selling Behavior and Relationship Selling Behavior of Korean sales people: Focus on the case of auto finance salesperson in Ajucapital CorporationThe Journal of Eurasian Studies10.31203/aepa.2016.13.1.01413:1(275-299)Online publication date: Mar-2016
https://doi.org/10.31203/aepa.2016.13.1.014
Lansing JSunyaev A(2016)Trust in Cloud ComputingACM SIGMIS Database: the DATABASE for Advances in Information Systems10.1145/2963175.296317947:2(58-96)Online publication date: 24-Jun-2016
https://dl.acm.org/doi/10.1145/2963175.2963179
Yen HHu PHsu SLi E(2016)A Multilevel Approach to Examine Employees’ Loyal Use of ERP Systems in OrganizationsJournal of Management Information Systems10.1080/07421222.2015.113837332:4(144-178)Online publication date: 13-Apr-2016
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Deng XWang TGalliers R(2015)More than providing 'solutions'Information Systems Journal10.1111/isj.1205125:5(489-530)Online publication date: 1-Sep-2015
https://dl.acm.org/doi/10.1111/isj.12051
Deng XChi L(2015)Knowledge boundary spanning and productivity in information systems support communityDecision Support Systems10.1016/j.dss.2015.09.00580:C(14-26)Online publication date: 1-Dec-2015
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The value of reciprocity in online barter markets: an empirical investigation

Complexity results for explanations in the structural-model approach

Complexity results for structure-based causality

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