article

Free access

Semantics to energize the full services spectrum

Authors:

Amit Sheth,

Kunal Verma,

Karthik GomadamAuthors Info & Claims

Communications of the ACM, Volume 49, Issue 7

Pages 55 - 61

https://doi.org/10.1145/1139922.1139949

Published: 01 July 2006 Publication History

All formats PDF

Abstract

Using an ontological approach to better exploit services at the technical and business levels.

References

[1]

Abbott, A. The System of Professions: An Essay on the Division of Expert Labor. University of Chicago Press, Chicago, IL, 1988.]]

Google Scholar

[2]

Akkiraju, R., et al. WSDL-S Web Services Semantics---WSDL-S. W3C Member Submission; www.w3.org/Submission/WSDL-S/.]]

Google Scholar

[3]

Alic, J. Postindustrial technology policy. Research Policy 30 (2001), 873--889.]]

Crossref

Google Scholar

[4]

Alter, S. The Work System Method: People, Process, and Technology (2006). Unpublished manuscript available by request to author; www.stevenalter.com.]]

Digital Library

Google Scholar

[5]

Anderson, E.W., Fornell, C.L., and Rust, R.T. Customer satisfaction, productivity, and profitability: Differences between goods and services. Marketing Science 16, 2 (1997), 129--145.]]

Digital Library

Google Scholar

[6]

Aspray, W. and Williams, O.B. Arming American scientists: NSF and the provision of scientific computing facilities for universities, 1950--1973. IEEE Annals of the History of Computing 16, 4 (1994), 60--74.]]

Digital Library

Google Scholar

[7]

Aspray, W. Was early entry a competitive advantage? U.S. universities that entered computing in the 1940s. IEEE Annals of the History of Computing 22, 3 (2000), 42--87.]]

Digital Library

Google Scholar

[8]

Baba, M., Gluesing, J., Ratner, H., and Wagner K. The contexts of knowing: Natural history of a globally distributed team. J. Organizational Behavior 25 (2004), 547--587.]]

Crossref

Google Scholar

[9]

Baldwin, Carliss Y. and Clark, Kim B. Design Rules, Vol. 1: The Power of Modularity. MIT Press, Cambridge, MA, 2000.]]

Digital Library

Google Scholar

[10]

Barrett, R., Kandogan, E., Maglio, P.P., Haber, E., Takayama, L., and Prabaker, M. Field studies of computer system administrators: Analysis of system management tools and practices. In Proceedings of the ACM Conference on Computer Supported Cooperative Work, 2004.]]

Digital Library

Google Scholar

[11]

Berry, L.L. and Parasuraman, A. Building a new academic field---The case of services marketing. J. of Retailing 69, 1 (1993), 13--60.]]

Crossref

Google Scholar

[12]

Bettencourt, L., Ostrom, A.L., Brown, S.W., and Roundtree, R.I. Client co-production in knowledge-intensive business services. California Management Review 44, 4 (2002), 100--127.]]

Crossref

Google Scholar

[13]

Bijker, W.E. Of Bicycles, Bakelites, and Bulbs: Toward a Theory of Sociotechnical Change. MIT Press, Cambridge, MA, 1995.]]

Google Scholar

[14]

Bonabeau, E. Agent-based modeling: Methods and techniques for simulating human systems. In Proceedings of the National Academy of Science 99, 3 (2002), 7280--7287.]]

Crossref

Google Scholar

[15]

Bordoloi, S. and Matsuo, H. Human resource planning in knowledge-intensive operations: A model for learning with stochastic turnover. European Journal of Operational Research 130, 1 (2002), 169--189.]]

Google Scholar

[16]

Boudreau, J., Hopp, W., McClain, J., and Thomas, L.J. On the interface between operations and human resources management. Manufacturing & Service Operations Mgmt 5, 3 (2003), 179--202.]]

Digital Library

Google Scholar

[17]

Brannen, M.Y., Liker, J.K., and Fruin, W.M. Recontextualization and factory-to-factory knowledge transfer from Japan to the United States. Remade in America: Transplanting and Transforming Japanese Management Systems. J.F. Liker, W.M. Fruin, and P.S. Adler, Eds. Oxford University Press, NY, 1999, 117--154.]]

Google Scholar

[18]

Brown, S.W. and Bitner, M.J. Mandating a services revolution for marketing. The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions. R.F. Lusch and S.L. Vargo, Eds. M.E. Sharpe, Armonk, NY, 2006.]]

Google Scholar

[19]

Bryson, J.R., Daniels, P.W., and Warf, B. Service Worlds: People, Organisations, Technology. Routledge, London, 2004.]]

Google Scholar

[20]

Burstein, M., Bussler, C., Finin, T., Huhns, M., Paolucci, M., Sheth, A., and Williams, S. A Semantic Web services architecture. IEEE Internet Computing, (Sept.--Oct. 2005), 52--61.]]

Digital Library

Google Scholar

[21]

Burt, R.S. The network structure of social capital. Research in Organizational Behavior, Vol. 22. R.I Sutton and B.M. Staw, Eds. JAI Press, Greenwich, CT, 2000.]]

Crossref

Google Scholar

[22]

Cardoso, J. and Sheth, A., Eds. Semantic Web Services, Processes and Applications. Springer Book Series on Semantic Web & Beyond: Computing for Human Experience, 2006.]]

Digital Library

Google Scholar

[23]

Chesbrough, H. Open Innovation: The New Imperative for Creating and Profiting from Technology. Harvard Business School Press, Cambridge, MA, 2003.]]

Google Scholar

[24]

Colecchia, A., Guellec, D., Pilat, D., Schreyer, P., and Wyckoff, A. A New Economy: The Changing Role of Innovation and Information Technology in Growth. OECD, Paris, France, 2002.]]

Google Scholar

[25]

Coombs, R. and Miles, I. Innovation, measurement and services: The new problematique. Innovation Systems in the Service Economy. J.S. Metcalfe and I. Miles, Eds. Kluwer, Dordrecht, 2000, 83--102.]]

Google Scholar

[26]

CSTB. Making IT Better: Expanding Information Technology Research to Meet Society's Needs. National Academy Press, Washington, DC., 2000.]]

Digital Library

Google Scholar

[27]

Davenport, T. The coming commoditization of processes. Harvard Business Rev. (June 2005), 100--108.]]

Google Scholar

[28]

Davies, A. Moving base into high-value integrated solutions: A value stream approach. Industrial and Corporate Change 13, 5 (2004), 727--756.]]

Crossref

Google Scholar

[29]

Dess, G.G. and Picken, J.C. Beyond Productivity: How Leading Companies Achieve Superior Performance by Leveraging their Human Capital. American Management Association, NY, NY, 1999.]]

Google Scholar

[30]

Emery, F.E. Characteristics of socio-technical systems. Tavistock Document 527. London, 1959.]]

Google Scholar

[31]

Erl, T. Service-Oriented Architecture: A Field Guide to Integrating XML and Web Services. Prentice Hall, Upper Saddle River, NJ, 2004.]]

Digital Library

Google Scholar

[32]

Fein, L. The role of the university in computers, data processing, and related fields. Comm. ACM 2, 9 (Sept. 1959), 7--14.]]

Digital Library

Google Scholar

[33]

Fisk, R.P., Brown, S.W., and Bitner, M.J. Tracking the evolution of the services marketing literature. J. of Retailing 69, 1 (Spring 1993), 61--103.]]

Crossref

Google Scholar

[34]

Fisk, R.P., Grove, S.J., and John, J. Services Marketing Self-Portraits: Introspections, Reflections, and Glimpses from the Experts. American Marketing Association, Chicago, 2000.]]

Google Scholar

[35]

Fitzsimmons, J.A. and Fitzsimmons, M.J. Service Management: Operations, Strategy, and Information Technology, 3rd Edition. McGraw-Hill, NY, NY, 2001.]]

Google Scholar

[36]

Fitzsimmons, J.A. and Fitzsimmons, M.J. Services Management: Operations, Strategy, and Information Technology, 4th Edition. McGraw-Hill, NY, NY, 2004.]]

Google Scholar

[37]

Friedman, T. The World is Flat: A Brief History of the 21st Century. Farrar, Straus and Giroux, NY, 2005.]]

Google Scholar

[38]

Gadrey, J. The misuse of productivity concepts in services: Lessons from a comparison between France and the United States. Productivity, Innovation and Knowledge in Services: New Economic and Socio-Economic Approaches. J. Gadrey and F. Gallouj, Eds. Edward Elgar Publisher, 2002.]]

Google Scholar

[39]

Gans, N. and Zhou, Y-P. Managing learning and turnover in employee staffing. Operations Research 50, 6 (2002), 991--1006.]]

Digital Library

Google Scholar

[40]

George, B. Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value. Jossey-Bass, San Francisco, 2003.]]

Google Scholar

[41]

Granovetter, M. The impact of social structure on economic outcomes. J. of Economic Perspectives 19, 1 (2005), 33--50.]]

Crossref

Google Scholar

[42]

Gustafsson, A. and Johnson, M. Competing in a Service Economy. Jossey-Bass, San Francisco, 2003.]]

Google Scholar

[43]

Hacigumus, H., Rhodes, J., Spangler, W., and Kreulen, J. BISON: Providing business information analysis as a service. To appear in Proceedings of EDBT, 2006.]]

Digital Library

Google Scholar

[44]

Herzenberg, S.A., Alic, J.A., and Wial, H. New rules for a new economy: Employment and opportunity in a postindustrial America. Century Foundation. Cornell University Press, Ithaca, NY, 1998.]]

Google Scholar

[45]

Hill, T.P. On goods and services. The Review of Income and Wealth 23, 4 (1977), 314--339.]]

Crossref

Google Scholar

[46]

Horn, P. The new discipline of services science. Business Week (Jan. 21, 2006); www.businessweek.com/technology/content/jan2005/ tc20050121 _8020.htm.]]

Google Scholar

[47]

Kotler, P. and Bloom, P.N. Marketing Professional Services. Prentice-Hall, Englewood Cliffs, NJ, 1984.]]

Google Scholar

[48]

Kouzes, J.M., and Posner, B.Z. The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. Jossey-Bass, San Francisco, 1987.]]

Google Scholar

[49]

Kox, H.L.M. Growth Challenges for the Dutch Business Services Industry---International Comparison and Policy Issues. CPB Netherlands Bureau for Economic Policy Analysis, The Hague (Apr. 2002).]]

Google Scholar

[50]

Lee, J. Model-driven business transformation and the Semantic Web. Commun. ACM 48, 12 (Dec. 2005), 75--77.]]

Digital Library

Google Scholar

[51]

Lewis, W.W. The Power of Productivity: Wealth, Poverty, and the Threat to Global Stability. University of Chicago Press. Chicago, IL, 2004.]]

Google Scholar

[52]

Lovelock, C.H. and Wirtz, J. Services Marketing: People, Technology, Strategy, 5th Edition. Prentice Hall, Englewood Cliffs, NJ, 2004.]]

Google Scholar

[53]

Metcalfe, J.S. Modern evolutionary economic perspectives: An overview. Frontiers of Evolutionary Economics. J.S. Metcalfe and K. Dopfer, Eds. Edward Elgar, 2001.]]

Google Scholar

[54]

Meuter, M.L., Bitner, M.J., Ostrom, A.L., and Brown, S.W. Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies. J. of Marketing, 69 (April 2005), 61--83.]]

Crossref

Google Scholar

[55]

Mintzberg, H. The manager's job: Folklore and fact. Harvard Business Review (July/Aug. 1975), 49--61.]]

Google Scholar

[56]

Mittal, V., Anderson, E.W., Sayrak, A., and Tadikamalla, P. Dual emphasis and the long-term financial impact of customer satisfaction. Marketing Science 24, 4 (2005), 544--555.]]

Crossref

Google Scholar

[57]

Mohr, M. and Russel, S.A. North American product classification system: Concepts and process of identifying service products. In Proceedings of the 17th Annual Meeting of the Voorburg Group on Service Statistics. (Nantes, France, 2002).]]

Google Scholar

[58]

Murmann, J.P. Knowledge and Competitive Advantage: The Coevolution of Firms, Technology, and National Institutions. Cambridge University Press, Cambridge, UK, 2003.]]

Crossref

Google Scholar

[59]

National Academy of Engineering. The Impact of Academic Research on Industrial Performance. The National Academies Press, Washington, DC, 2003.]]

Google Scholar

[60]

Nelson, R.R. On the Uneven Evolution of Human Know-How (2002); www.fondazionebassetti.org/0due/nelson-docs.htm (accessed Mar. 10, 2005).]]

Google Scholar

[61]

Neu, W. and Brown, S.W. Forming successful business-to-business services in goods-dominant firms. J. of Service Research (Aug 2005), 1--15.]]

Google Scholar

[62]

Niehaus, R.J. Evolution of the strategy and structure of a human resource planning DSS application. Decision Support Systems 14 (1995), 187--204.]]

Digital Library

Google Scholar

[63]

Nobel, D. Forces of Production: A Social History of Industrial Automation. Alfred A. Knopf, New York, 1984.]]

Google Scholar

[64]

Nonaka, I. The knowledge creating company. Harvard Business Review 69 (Nov--Dec 1991), 96--104.]]

Google Scholar

[65]

Nonaka, I. and Takeuchi, H. The Knowledge-Creating Company. Oxford University Press, 1995.]]

Google Scholar

[66]

NSF. Scientists, Engineers, and Technicians in the United States: 1998. NSF 02-313, Arlington, VA, 2001.]]

Google Scholar

[67]

OECD. Science, Technology and Industry Outlook 2001---Drivers of Growth: ICT, Innovation and Entrepreneurship. OECD, Paris, 2001.]]

Google Scholar

[68]

OECD. Enhancing the Performance of the Services Sector. OECD, Paris, 2005.]]

Google Scholar

[69]

OECD. Innovation and Knowledge-Intensive Service Activities. OECD, Paris, 2006.]]

Google Scholar

[70]

Oliva, R., and Sterman, J.D. Cutting corners and working overtime: Quality erosion in the service industry. Management Science 47, 7 (2001), 894--914.]]

Crossref

Google Scholar

[71]

Oliver, R. A cognitive model of the antecedents and consequences of satisfaction decisions. J. Marketing Research, 17 (Nov. 1980), 460--469.]]

Crossref

Google Scholar

[72]

Oliver, R., Rust, R.T., and Varki, S. Customer delight: Foundations, findings, and managerial insight. J. Retailing 73, 3 (1997), 311--336.]]

Crossref

Google Scholar

[73]

Organisation for Economic Co-operation and Development. Promoting Innovation in Services. (Oct. 14, 2005), 1--52.]]

Google Scholar

[74]

Orlikowski, W. Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science 11, 4 (2000), 404--428.]]

Digital Library

Google Scholar

[75]

OWL-S: Semantic Markup for Web Services, W3C Member Submission; www.w3.org/Submission/2004/SUBM-OWL-S-20041122/.]]

Google Scholar

[76]

Paloheimo, K., Miettinen, I., and Brax, S. Customer-Oriented Industrial Services. Helsinki University of Technology, BIT Research Centre, 2004.]]

Google Scholar

[77]

Pine II, B.J. and Gilmore, J.H. The Experience Economy: Work is Theatre and Every Business a Stage. Harvard Business School Press, Cambridge, MA, 1999.]]

Google Scholar

[78]

Pugh, E. Building IBM: Shaping an Industry and Its Technology. MIT Press, Cambridge, MA, 1995.]]

Digital Library

Google Scholar

[79]

Pugh, D.S. and Hickson, D.J. Writers on Organizations. 5th Edition. Sage Publications, Thousand Oaks, CA, 1996.]]

Google Scholar

[80]

Quinn, J.B. Technology in services: Past myths and future challenges. Technology in Services: Policies for Growth, Trade, and Employment. National Academy of Engineering, 1988.]]

Google Scholar

[81]

Riddle, D. The role of the service sector in economic development: Similarities and difference by development category. O. Giarini, Ed. The Emerging Service Economy. Pergamon Press, 1987.]]

Google Scholar

[82]

Reinartz, W., Thomas, J.S., and Kumar, V. Balancing acquisition and retention resources to maximize customer profitability. J. of Marketing, 69 (Jan. 2005), 63--79.]]

Crossref

Google Scholar

[83]

Romer, P. Increasing Returns and Long-Run Growth. Journal of Political Economy, 94, 5 (Oct 1986), 1002--1037.]]

Crossref

Google Scholar

[84]

Rouse, W.B. Start Where You Are: Matching Your Strategy to Your Marketplace. Jossey-Bass, San Francisco, 1996.]]

Google Scholar

[85]

Rouse, W.B. Don't Jump to Solutions: Thirteen Delusions that Undermine Strategic Thinking. Jossey-Bass, San Francisco, 1998.]]

Google Scholar

[86]

Rouse, W.B. A theory of enterprise transformation. Systems Engineering 8, 4 (2005), 279--295.]]

Digital Library

Google Scholar

[87]

Rouse, W.B., Ed. Enterprise Transformation: Understanding and Enabling Fundamental Change. Wiley, NY, 2006.]]

Digital Library

Google Scholar

[88]

Rust, R.T., Lemon, K.N., and Zeithaml, V.A. Return on marketing: Using customer equity to focus marketing strategy. J. of Marketing 68 (Jan. 2004), 109--127.]]

Crossref

Google Scholar

[89]

Rust, R.T., Lemon, K.N., and Narayandas, D. Customer Equity Management. Pearson Prentice Hall, NJ, 2005.]]

Google Scholar

[90]

Rust, R.T. and T.S. Chung. Marketing models of service and relationships. Marketing Science, forthcoming.]]

Digital Library

Google Scholar

[91]

Sampson, S.E. Understanding Service Businesses: Applying Principles of Unified Systems Theory, 2nd Edition. John Wiley & Sons, NY, NY, 2001.]]

Google Scholar

[92]

Sasser, E., Olsen, R.P., and Wyckoff, D.D. Management of Service Operations. Allyn and Bacon, Boston, 1978.]]

Google Scholar

[93]

Senge, P. Catalyzing systems thinking within organizations. Advances in Organizational Development. F. Masaryk, Ed. Ablex, Norwood, NJ, 1990, 197--246.]]

Google Scholar

[94]

Services Sciences, Management and Engineering; www.research.ibm.com/ssme/.]]

Google Scholar

[95]

Sheth, A.P. Semantic Web Process Lifecycle: Role of Semantics in Annotation, Discovery, Composition and Orchestration. Invited Talk, Workshop on E-Services and the Semantic Web, WWW, 2003; lsdis.cs.uga.edu/lib/presentations/WWW2003-ESSW-invitedTalk-Sheth.pdf.]]

Google Scholar

[96]

Shugan, S.M. and Xie, J. Advance pricing of services and other implications of separating purchase and consumption. J. of Service Research 2, 3 (2000), 227--239.]]

Crossref

Google Scholar

[97]

Simon, H.A. Models of Man: Social and Rational. Wiley, NY, 1957.]]

Google Scholar

[98]

Simon, H.A. The Sciences of the Artificial. MIT Press, Cambridge, MA, 1969.]]

Digital Library

Google Scholar

[99]

Singh, M.P. and Huhns M.N. Service-Oriented Computing: Semantics, Processes, Agents. John Wiley & Sons, Ltd., 2005.]]

Google Scholar

[100]

Spohrer, J. and Maglio, P. Emergence of Service Science: Services Sciences, Management, Engineering (SSME) as the Next Frontier in Innovation. Presentation at IBM Almaden Research Center, (Oct. 2005).]]

Google Scholar

[101]

SWSL, Semantic Web Service Language, W3C Member Submission; www.w3.org/Submission/SWSF-SWSL/.]]

Google Scholar

[102]

Tamura, S., Sheehan, J., Martinez, C., and Kergroach, S. Promoting Innovation in Services. Organization for Economic Co-operation and Development (OECD), Paris, France, 2005; www.oecd.org/ dataoecd/21/55/35509923.pdf.]]

Google Scholar

[103]

Tapscott, D. and Ticoll, D. The Naked Corporation: How the Age of Transparency Will Revolutionize Business. Free Press, 2003.]]

Google Scholar

[104]

Tidd, J. and Hull, F.M. Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives. Imperial College Press, London, UK, 2003.]]

Crossref

Google Scholar

[105]

Tien, J. and Berg, D. A case for service systems engineering. J. of Systems Science and Systems Engineering 12, 1 (2003), 13--38.]]

Crossref

Google Scholar

[106]

Trist, E.L. and Bamforth, K.W. Some social and psychological consequences of the longwall method of coal-getting: An examination of a work group in relation to the social structure and technological content of the work system. Human Relations 4 (1951), 3--28.]]

Crossref

Google Scholar

[107]

Trist, E.L. The evolution of sociotechnical systems as a conceptual framework and an action research program. Perspectives on Organization Design and Behavior. A.H. Van de Ven and William F. Joyce, Eds. Wiley Interscience, NY, 1981, 19--75.]]

Google Scholar

[108]

Vargo, S.L. and Lusch, R.F. Evolving to a new dominant logic for marketing. J. of Marketing 68 (Jan. 2004), 1--17.]]

Crossref

Google Scholar

[109]

Vashistha, A. and Vashistha, A. The Offshore Nation. McGraw-Hill, NY, 2006.]]

Google Scholar

[110]

Vermeulen, P. and Wietze van der Aa. Organizing innovation in services. Service Innovation. J. Tidd and F.M. Hull, Eds. Imperial College Press, London, 2003.]]

Google Scholar

[111]

Vollman, T.E., Berry, W.L., and Whybark, D.C. Manufacturing Planning and Control Systems, 3rd Edition. Richard D. Irwin, Inc., 1992.]]

Google Scholar

[112]

W3C Semantics for Web Services Characterization Group Charter; www.w3.org/2005/10/sws-charac-charter.html.]]

Google Scholar

[113]

WSMO Web Service Modeling Ontology (WSMO), W3C Member Submission; www.w3.org/Submission/WSMO/.]]

Google Scholar

[114]

Zeithaml, V.A., Berry, L.L., and Parasuraman, A. The behavioral consequences of service quality. J. Marketing, (1996).]]

Google Scholar

[115]

Zeithaml, V.A., Bitner, M.J., and Gremler, D.D. Services Marketing: Integrating Customer Focus Across the Firm, 4th Edition. McGraw-Hill, NY, 2006.]]

Google Scholar

Cited By

View all

Kollmann T(2020)Grundlagen des Web 1.0, Web 2.0, Web 3.0 und Web 4.0Handbuch Digitale Wirtschaft10.1007/978-3-658-17291-6_8(133-155)Online publication date: 11-Dec-2020
https://doi.org/10.1007/978-3-658-17291-6_8
Kollmann T(2018)Grundlagen des Web 1.0, Web 2.0, Web 3.0 und Web 4.0Handbuch Digitale Wirtschaft10.1007/978-3-658-17345-6_8-1(1-23)Online publication date: 16-Feb-2018
https://doi.org/10.1007/978-3-658-17345-6_8-1
Tambo TBækgaard L(2015)Transitioning to Government Shared Services CentresPublic Affairs and Administration10.4018/978-1-4666-8358-7.ch019(419-448)Online publication date: 2015
https://doi.org/10.4018/978-1-4666-8358-7.ch019
Show More Cited By

Index Terms

Semantics to energize the full services spectrum

Recommendations

Bringing Semantics to Web Services with OWL-S

Current industry standards for describing Web Services focus on ensuring interoperability across diverse platforms, but do not provide a good foundation for automating the use of Web Services. Representational techniques being developed for the Semantic ...
Bringing semantics to web services: the OWL-S approach
SWSWPC'04: Proceedings of the First international conference on Semantic Web Services and Web Process Composition

Service interface description languages such as WSDL, and related standards, are evolving rapidly to provide a foundation for interoperation between Web services. At the same time, Semantic Web service technologies, such as the Ontology Web Language for ...
Unifying denotational semantics with operational semantics for web services
ICDCIT'07: Proceedings of the 4th international conference on Distributed computing and internet technology

Web Services have become more and more important in these years, and BPEL4WS (BPEL) is a de facto standard for the web service composition and orchestration. It contains several distinct features, including the scope-based compensation and fault ...

Reviews

Reviewer: Giovanni Rumolo

Sheth, Verma, and Gomadam take an exciting approach to service-oriented architectures (SOA). They propose a "semantics services science (3S)" model as an effective tool for implementing reuse and interoperability among autonomous services. The proposed approach, based on formal knowledge representation, adopts ontologies to provide a common vocabulary and shared knowledge between independently created and managed resources on the Web, as well as on an enterprise intranet. The article shows how the adoption of ontologies leads to machine-processable descriptions that make semantic interoperability effective. Ontology-supported representations based on formal and explicit representation lead to more automation and allow explicit modeling of the business entities to perform deep and insightful analysis. The first section of the paper is focused on "A broader definition of service." According to the authors, this is a "value proposition provided to an organization and its definition includes the following: [a] technical description of the implementation technology (SOAP/WSDL, REST, Ajax); [an] organizational description of the people and their roles involved in developing, rendering, managing, or supporting the service; and the business or organizational value it renders." Section 7, discussing "Services science in universities," appears a bit off the point. In the concluding section, Sheth anticipates how he intends to pursue his research, using semantics to link organizational layers in a services-based enterprise, for example, formalizing semantic descriptions of services that businesses value and other forms of business assets. Reading the article, I found the 3S model to be well founded. The authors present a nice, challenging perspective for the next generation of SOA-based enterprise solutions. Online Computing Reviews Service

Access critical reviews of Computing literature here

Become a reviewer for Computing Reviews.

Comments

Information & Contributors

Information

Published In

Communications of the ACM Volume 49, Issue 7

Services science

July 2006

140 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/1139922

Issue’s Table of Contents

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 July 2006

Published in CACM Volume 49, Issue 7

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Qualifiers

Article

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

55
Total Citations
View Citations
3,577
Total Downloads

Downloads (Last 12 months)194
Downloads (Last 6 weeks)55

Reflects downloads up to 12 Jan 2025

Other Metrics

View Author Metrics

Citations

Cited By

View all

Kollmann T(2020)Grundlagen des Web 1.0, Web 2.0, Web 3.0 und Web 4.0Handbuch Digitale Wirtschaft10.1007/978-3-658-17291-6_8(133-155)Online publication date: 11-Dec-2020
https://doi.org/10.1007/978-3-658-17291-6_8
Kollmann T(2018)Grundlagen des Web 1.0, Web 2.0, Web 3.0 und Web 4.0Handbuch Digitale Wirtschaft10.1007/978-3-658-17345-6_8-1(1-23)Online publication date: 16-Feb-2018
https://doi.org/10.1007/978-3-658-17345-6_8-1
Tambo TBækgaard L(2015)Transitioning to Government Shared Services CentresPublic Affairs and Administration10.4018/978-1-4666-8358-7.ch019(419-448)Online publication date: 2015
https://doi.org/10.4018/978-1-4666-8358-7.ch019
Guardia GPires LVêncio RMalmegrim Kde Farias C(2015)A Methodology for the Development of RESTful Semantic Web Services for Gene Expression AnalysisPLOS ONE10.1371/journal.pone.013401110:7(e0134011)Online publication date: 24-Jul-2015
https://doi.org/10.1371/journal.pone.0134011
(2015)Commentary-Toward a Research Agenda for Human-Centered Service System InnovationService Science10.1287/serv.2015.00917:1(1-10)Online publication date: 1-Mar-2015
https://dl.acm.org/doi/10.1287/serv.2015.0091
Fill HKaragiannis DLichka C(2015)Integration of Conceptual Models and Data Services Using MetamodelingProceedings of the 2015 IEEE 19th International Enterprise Distributed Object Computing Workshop10.1109/EDOCW.2015.35(101-110)Online publication date: 21-Sep-2015
https://dl.acm.org/doi/10.1109/EDOCW.2015.35
Tambo TBækgaard L(2014)Transitioning to Government Shared Services CentresA Systemic Perspective to Managing Complexity with Enterprise Architecture10.4018/978-1-4666-4518-9.ch011(361-391)Online publication date: 2014
https://doi.org/10.4018/978-1-4666-4518-9.ch011
Keith MDemirkan HGoul M(2014)Service-Oriented Methodology for Systems DevelopmentJournal of Management Information Systems10.2753/MIS0742-122230010730:1(227-260)Online publication date: 8-Dec-2014
https://doi.org/10.2753/MIS0742-1222300107
Alfaries ABell DLycett M(2013)Motivating service re‐use with a web service ontology learningInternational Journal of Web Information Systems10.1108/IJWIS-12-2012-00359:3(219-241)Online publication date: 23-Aug-2013
https://doi.org/10.1108/IJWIS-12-2012-0035
Endres-Niggemeyer B(2013)The Mashup EcosystemSemantic Mashups10.1007/978-3-642-36403-7_1(1-50)Online publication date: 2013
https://doi.org/10.1007/978-3-642-36403-7_1
Show More Cited By

View Options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Magazine Site

View this article on the magazine site (external)

Magazine Site

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Abstract

References

Cited By

Index Terms

Recommendations

Bringing Semantics to Web Services with OWL-S

Bringing semantics to web services: the OWL-S approach

Unifying denotational semantics with operational semantics for web services

Reviews

Access critical reviews of Computing literature here

Comments

Information

Published In

Publisher

Publication History

Permissions

Check for updates

Qualifiers

Contributors

Other Metrics

Bibliometrics

Article Metrics

Other Metrics

Citations

Cited By

View options

PDF

eReader

Magazine Site

Login options

Full Access

Figures

Other

Share

Share this Publication link

Share on social media

Affiliations