Article

A survey of issue resolution on the incremental refinement of the system scope in web system development

Authors:

Norazlin Yusop,

Didar ZowghiAuthors Info & Claims

ICWE '06: Proceedings of the 6th international conference on Web engineering

Pages 313 - 320

https://doi.org/10.1145/1145581.1145642

Published: 11 July 2006 Publication History

Abstract

Increasingly, IT systems and Web systems in particular, fall into the class of applications where the scope of the application to be developed cannot be clearly articulated a priori. This is for a range of reasons, but is at least in part due to the complex inter-dependencies which exist between different aspects of the problem domain. While Whereas the core system requirements might be clear, the domain inter-dependencies lead to ancillary requirements which are only identified as the emerging system and its relationship to the domain are understood. A key mechanism in supporting the development of this understanding is the exploration of application pilots or prototypes, and the subsequent identification of solution or problem domain issues. The resolution of these issues will often play a crucial role in supporting the development of domain understanding and hence project scope. In this paper we explore this phenomenon by analysing issue handling across a range of case studies. We describe a model of the issue resolution process and highlight those issues which are most likely to assist in clarification of project scope.

References

[1]

Chin, G. Agile Project Management: How to succeed in the face of changing project requirements, AMACOM Publisher, New York, USA, 2003.

[2]

Dhar. V and Ramesh, B. Supporting systems development by capturing deliberations during requirements engineering. IEEE Transactions on Software Engineering. 18(6), 498--510, 1992.

Digital Library

[3]

Dutoit, A. Bruegge. B. and Coyne, R. Using an issue-based model in a team-based software engineering course, 6th Working Conference in SE Education & Practice, Dunedin, New Zealand, 1996.

Digital Library

[4]

France, R.B. and Horton, T.B. Applying domain analysis and modeling: an industrial experience, Proceedings of the 1995 Symposium on Software reusability, 206--214, 1995.

Digital Library

[5]

Heller, D., Krenzelok, L and Orr, J. Webtop: realities in designing a Web-application platform, Proceedings of the 2003 conference on Designing for user experiences, Pleasonton, CA, 1--15, 2003.

Digital Library

[6]

Hitchins, D. K. In Systems Integration: Principles and Practice, IEE Colloquium, 3/1-3/12, 1990.

[7]

Isenmann, S. and Reuter, W.D. IBIS'a convincing concept&but a lousy instrument?, Proceedings of the Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, 163--172, 1997.

Digital Library

[8]

Kuntz, W. and Rittel, H. Issues as elements of information systems, Working Paper No. 131, Inst. Of Urban and Regional Development, UC at Berkeley, California, 1997.

[9]

Lehman, M.M, Rules and Tools for Software Evolution Planning and Management, Annals of Software Engineering, 11(1). 15--44, 2001.

Digital Library

[10]

Lowe, D. Web Requirements An Overview, Requirements Engineering Journal, 8, (2), 102-113, 2003.

Digital Library

[11]

Lowe, D.B. and Eklund, J. Client needs and the design process in web projects', Journal of Web Engineering, 1(1), 23--36, 2002.

Digital Library

[12]

Michael, S. and Lewis, B. Research practice: International handbooks of quantitative application in social sciences, Sage, 1994.

[13]

Ramler, R., Wolmaier, K. and Weippl, E. From Maintenance to Evolutionary Development of Web Applications: A Pragmatic Approach, Proceedings of ICWE 2004, Lecture Notes in Computing Science 3140, 287--299, 2004.

[14]

Schneiderman, B., Nielsen, J., Levi. M., Conrad, F. Is the Web really different from everything else?, Proceedings of Conference on Human Factors in Computing Systems, 92--93, 1998.

Digital Library

[15]

Software Engineering Institute (SEI), Available at http://www.sei.cmu/productlines/frame_report/productLS.htm {Accessed 25th March 2005}.

[16]

Sood, S., Gilligan, R., Chandler, C. and Slack, S. Disneyworld.com redesign, Conference on Human Factors in Computing Systems, Vienna, Austria, 869--884, 2004.

Digital Library

[17]

Tang, S. M. An impact factor model of Intranet adoption: an exploratory and empirical research', Journal of Systems and Software, 51(3), 157--173, 2000.

Digital Library

[18]

Temponi, C. and Lambert, T. Joint product development implementation: an empirical study in Engineering Management Conference, 2002. IEMC '02. 2002 IEEE International, 2(2), 725--730, 2002.

[19]

Yakemovic, B. and Conklin, J. Report on a development project use of an issue-based information system, Proceedings of the CSCW, Los Angeles, CA, October 7-10, 105--118, 1990.

Digital Library

[20]

Yusop, N., Lowe, D., Zowghi, D. A domain framework for representation of Web system impacts", Proceedings of the Fifth International Conference on Web Information Systems Engineering, Brisbane, Australia, Nov 2004.

Cited By

Shin JChoi B(2022)Design and Implementation of Quality Information Management System for Modular Construction FactoryBuildings10.3390/buildings1205065412:5(654)Online publication date: 13-May-2022
https://doi.org/10.3390/buildings12050654
Hassan IAhmad NZuhaira B(2018)Calculating completeness of software project scope definitionInformation and Software Technology10.5555/3163583.316367494:C(208-233)Online publication date: 1-Feb-2018
https://dl.acm.org/doi/10.5555/3163583.3163674
Catanio JArmstrong GTucker J(2013)The Effects of Project Management Certification on the Triple ConstraintInternational Journal of Information Technology Project Management10.4018/ijitpm.20131001064:4(93-111)Online publication date: 1-Oct-2013
https://dl.acm.org/doi/10.4018/ijitpm.2013100106

Index Terms

A survey of issue resolution on the incremental refinement of the system scope in web system development
1. Software and its engineering
  1. Software creation and management
    1. Software development process management

Recommendations

A structured survey on the usage of the issue tracking system provided by the GitHub platform
SBCARS '17: Proceedings of the 11th Brazilian Symposium on Software Components, Architectures, and Reuse

Issue tracking systems help software development teams in identifying problems to be solved and new features to be added to a software system. In this paper, we replicate and extend a study carried out in 2013 on the usage of the issue tracking system ...
Agent based system development: a domain-specific goal approach

It is unlikely that a single analysis model will be able to analyze the requirements for the complete system. For capturing and analyzing the overall requirement separate models and analyst experts are needed. It is necessary to model at different level ...
Recommending developers with supplementary information for issue request resolution
ICSE '16: Proceedings of the 38th International Conference on Software Engineering Companion

Software changes, new features and bugs are generally reported as issue requests which need to be quickly and efficiently resolved. A large amount of approaches have been proposed to recommend suitable developers to resolve software issues [1, 2, 6, 3]. ...

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences

ICWE '06: Proceedings of the 6th international conference on Web engineering

July 2006

384 pages

ISBN:1595933522

DOI:10.1145/1145581

General Chairs:
Dave Wolber
University of San Francisco, USA
,
Neil Calder
SLAC, USA
,
Program Chairs:
Chris Brooks
University of San Francisco, USA
,
Athula Ginige
University of Western Sydney, Australia

Copyright © 2006 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

ACM: Association for Computing Machinery

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 11 July 2006

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Article

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

2
Total Citations
View Citations
613
Total Downloads

Downloads (Last 12 months)6
Downloads (Last 6 weeks)1

Reflects downloads up to 30 Aug 2024

Other Metrics

View Author Metrics

Citations

Cited By

Shin JChoi B(2022)Design and Implementation of Quality Information Management System for Modular Construction FactoryBuildings10.3390/buildings1205065412:5(654)Online publication date: 13-May-2022
https://doi.org/10.3390/buildings12050654
Hassan IAhmad NZuhaira B(2018)Calculating completeness of software project scope definitionInformation and Software Technology10.5555/3163583.316367494:C(208-233)Online publication date: 1-Feb-2018
https://dl.acm.org/doi/10.5555/3163583.3163674
Catanio JArmstrong GTucker J(2013)The Effects of Project Management Certification on the Triple ConstraintInternational Journal of Information Technology Project Management10.4018/ijitpm.20131001064:4(93-111)Online publication date: 1-Oct-2013
https://dl.acm.org/doi/10.4018/ijitpm.2013100106

View Options

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents