Article

Distrust and trust in B2C e-commerce: do they differ?

Authors:

D. Harrison McKnight and

Vivek ChoudhuryAuthors Info & Claims

ICEC '06: Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet

August 2006

Pages 482 - 491

https://doi.org/10.1145/1151454.1151527

Published: 13 August 2006 Publication History

Abstract

Researchers have not studied e-commerce <u>distrust</u> as much as e-commerce <u>trust</u>. This study examines whether trust and distrust are distinct concepts. If trust and distrust are the same, lack of distrust research matters little. But if they are different, the lack of distrust research could be problematic because distrust may have a unique B2C impact. While some researchers believe distrust simply means a low level of trust, others believe distrust is a concept entirely separate from trust. For the latter to be true, trust and distrust variables must first demonstrate discriminant validity from each other, and second, differ in what they themselves predict. This paper tests whether or not trust and distrust variables are distinct. It finds that three sets of trust and distrust concepts are discriminant from each other and that they tend to predict different variables. The findings also show that distrust is an important predictor of risky B2C actions like willingness to share information and willingness to purchase.

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Hosseini Shoabjareh AGhasri MRoberts TLapworth ADobos NBoshuijzen-van Burken C(2024)The role of trust and distrust in technology usage: An in-depth investigation of traffic information apps usage for mandatory and non-mandatory tripsTravel Behaviour and Society10.1016/j.tbs.2024.10081637(100816)Online publication date: Oct-2024
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Utz MJohanning SRoth TBruckner TStrüker J(2023)From ambivalence to trustInternational Journal of Information Management: The Journal for Information Professionals10.1016/j.ijinfomgt.2022.10249668:COnline publication date: 1-Feb-2023
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Index Terms

Distrust and trust in B2C e-commerce: do they differ?
1. Applied computing
  1. Electronic commerce

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cover image ACM Other conferences

ICEC '06: Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet

August 2006

624 pages

ISBN:1595933921

DOI:10.1145/1151454

Conference Chairs:
Mark S. Fox
University of Toronto, Canada
,
Bruce Spencer
National Research Council Canada

Copyright © 2006 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 13 August 2006

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ICEC '06 Paper Acceptance Rate 53 of 112 submissions, 47%;

Overall Acceptance Rate 150 of 244 submissions, 61%

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Cited By

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https://doi.org/10.1016/j.tbs.2024.100816
Utz MJohanning SRoth TBruckner TStrüker J(2023)From ambivalence to trustInternational Journal of Information Management: The Journal for Information Professionals10.1016/j.ijinfomgt.2022.10249668:COnline publication date: 1-Feb-2023
https://dl.acm.org/doi/10.1016/j.ijinfomgt.2022.102496
Wu SShu YYang XHuang ZZhang XChen XPeng G(2023)Understanding Avoidance Behaviors of Users for Conversational AIDistributed, Ambient and Pervasive Interactions10.1007/978-3-031-34668-2_19(281-294)Online publication date: 9-Jul-2023
https://doi.org/10.1007/978-3-031-34668-2_19
Wang YFeng YLiang C(2023)How Digital Change and Innovation in the Workplace Affect Front-Line Employee Retention: A Cross-Sectional Study Based on the Aged Care IndustryE-Business. Digital Empowerment for an Intelligent Future10.1007/978-3-031-32299-0_7(72-83)Online publication date: 7-May-2023
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