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An office form flow model

Published: 19 May 1980 Publication History

Abstract

Offices are data processing systems involving complex man-machine interactions. In traditional offices, machines have played a passive role. They aid in organizing, preparing, copying, storing, transmitting, analyzing and transforming data, but operations are initiated and directed by people. Replacing machines by computer systems for word processing, phototypesetting, database management and electronic mail may increase the efficiency of the offices, but it does not change their passive role. In automated offices, computer systems will be designed to play a more active role. Many well-defined routine operations can be initiated and directed by computer systems. People can then concentrate on more challenging tasks.

References

[1]
Baskett, F., Chandy, K., Muntz, R., and Palacios, F., "Open, Closed & Mixed Networks of Queues with Different Classes of Customers," JACM 22 (1975), pp. 248--260.
[2]
Dantzig, G., "Linear Programming & Extensions," Princeton University Press, Princeton, 1963.
[3]
Ellis, C., "Information Control Nets: A Mathematical Model of Office Information Flow," ACM Proc. Conf. Simulation, Modeling & Measurement of Computer Systems, August 1979.
[4]
Ellis, C. and Nutt, G., "Computer Science & Office Information Systems," Xerox Palo Alto Research Center, June 1979.
[5]
Ford, Jr., L. and Fulkerson, D., "Flows in Networks," Princeton University Press, Princeton, 1962.
[6]
Peterson, J., "Petri Nets," ACM Computing Surveys 9 (1977), pp. 223--252.
[7]
"Special Issue on Queuing Network Models of Computer System Performance," ACM Computing Surveys, September 1978.
[8]
Tsichritzis, D., "Form Flow Models," Technical Report CSRG-101, University of Toronto, 1979.
[9]
Zisman. M., "Representation, Specification and Automation of Office Procedures," Ph.D. Thesis, Wharton School, University of Pennsylvania, 1977.

Cited By

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  • (2013)A Lightweight Approach to Flexible Form GenerationProceedings of International Conference on Information Integration and Web-based Applications & Services10.1145/2539150.2539236(702-705)Online publication date: 2-Dec-2013
  • (1986)Automating review of forms for international trade transactions: a natural language processing approachACM SIGOIS Bulletin10.1145/15847.158557:2-3(61-69)Online publication date: 1-Dec-1986
  • (1986)Automating review of forms for international trade transactions: a natural language processing approachProceedings of the third ACM-SIGOIS conference on Office information systems10.1145/15433.15855(61-69)Online publication date: 1-Dec-1986
  • Show More Cited By

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cover image ACM Other conferences
AFIPS '80: Proceedings of the May 19-22, 1980, national computer conference
May 1980
932 pages
ISBN:9781450379236
DOI:10.1145/1500518
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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  • AFIPS: American Federation of Information Processing Societies

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 19 May 1980

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Cited By

View all
  • (2013)A Lightweight Approach to Flexible Form GenerationProceedings of International Conference on Information Integration and Web-based Applications & Services10.1145/2539150.2539236(702-705)Online publication date: 2-Dec-2013
  • (1986)Automating review of forms for international trade transactions: a natural language processing approachACM SIGOIS Bulletin10.1145/15847.158557:2-3(61-69)Online publication date: 1-Dec-1986
  • (1986)Automating review of forms for international trade transactions: a natural language processing approachProceedings of the third ACM-SIGOIS conference on Office information systems10.1145/15433.15855(61-69)Online publication date: 1-Dec-1986
  • (1983)Coordination procedures: a model for cooperative office processesKommunikation in Verteilten Systemen — Anwendungen und Betrieb10.1007/978-3-642-68829-4_32(568-587)Online publication date: 1983
  • (1982)Specification of Forms Processing and Business Procedures for Office AutomationIEEE Transactions on Software Engineering10.1109/TSE.1982.2357388:5(499-512)Online publication date: 1-Sep-1982
  • (1982)A System for Managing Structured MessagesIEEE Transactions on Communications10.1109/TCOM.1982.109539430:1(66-73)Online publication date: Jan-1982
  • (1982)A Model for Specification of Office CommunicationsIEEE Transactions on Communications10.1109/TCOM.1982.109538730:1(27-36)Online publication date: Jan-1982
  • (1982)ELECTRONIC MAILInnovations in Telecommunications10.1016/B978-0-12-467402-8.50016-1(887-948)Online publication date: 1982

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