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Designing trustworthy situated services: an implicit and explicit assessment of locative images-effect on trust

Authors:

Vassilis Kostakos,

Ian OakleyAuthors Info & Claims

CHI '09: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 329 - 332

https://doi.org/10.1145/1518701.1518753

Published: 04 April 2009 Publication History

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Abstract

This paper examines a visual design element unique to situated, hot-spot style, services: locativeness. This is the extent to which the media representing a service relates to its immediate physical environment. This paper explores the effect of locativeness on trust with two studies assessing user attitudes in depth. The first is an implicit, or preconscious, test and the second an explicit test based on voiced value judgments. To provide a richer context, the second study contrasts locativeness with other traditional aspects of design: branding and quality. The results indicate users have a strong implicit association between locative images and trust, and that this is partially reflected in their explicit choices. This is an important interface aspect that designers should consider in order to create trustworthy situated services.

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Cited By

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Clements MBrübach LGlazov JGu SKashif RCatmur CGeorgescu A(2023)Measuring trust with the Wayfinding Task: Implementing a novel task in immersive virtual reality and desktop setups across remote and in-person test environmentsPLOS ONE10.1371/journal.pone.029442018:11(e0294420)Online publication date: 28-Nov-2023
https://doi.org/10.1371/journal.pone.0294420
Jose RCardoso JHong J(2015)User Expectations for Media Sharing Practices in Open Display NetworksSensors10.3390/s15071621015:7(16210-16224)Online publication date: 6-Jul-2015
https://doi.org/10.3390/s150716210
Cao L(2014)Design and Research on Smartphone Interaction Interface with the Center of User’s Emotional ExperienceApplied Mechanics and Materials10.4028/www.scientific.net/AMM.556-562.5623556-562(5623-5627)Online publication date: May-2014
https://doi.org/10.4028/www.scientific.net/AMM.556-562.5623
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Index Terms

Designing trustworthy situated services: an implicit and explicit assessment of locative images-effect on trust
1. Human-centered computing

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Published In

CHI '09: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2009

2426 pages

ISBN:9781605582467

DOI:10.1145/1518701

General Chairs:
Dan R. Olsen
Brigham Young University
,
Richard B. Arthur
Brigham Young University
,
Program Chairs:
Ken Hinckley
Microsoft Research
,
Meredith Ringel Morris
Microsoft Research
,
Scott Hudson
Carnegie Mellon University
,
Saul Greenberg
University of Calgary

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 04 April 2009

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CHI '09

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CHI '09: CHI Conference on Human Factors in Computing Systems

April 4 - 9, 2009

MA, Boston, USA

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CHI '09 Paper Acceptance Rate 277 of 1,130 submissions, 25%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

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Clements MBrübach LGlazov JGu SKashif RCatmur CGeorgescu A(2023)Measuring trust with the Wayfinding Task: Implementing a novel task in immersive virtual reality and desktop setups across remote and in-person test environmentsPLOS ONE10.1371/journal.pone.029442018:11(e0294420)Online publication date: 28-Nov-2023
https://doi.org/10.1371/journal.pone.0294420
Jose RCardoso JHong J(2015)User Expectations for Media Sharing Practices in Open Display NetworksSensors10.3390/s15071621015:7(16210-16224)Online publication date: 6-Jul-2015
https://doi.org/10.3390/s150716210
Cao L(2014)Design and Research on Smartphone Interaction Interface with the Center of User’s Emotional ExperienceApplied Mechanics and Materials10.4028/www.scientific.net/AMM.556-562.5623556-562(5623-5627)Online publication date: May-2014
https://doi.org/10.4028/www.scientific.net/AMM.556-562.5623
Cao L(2014)Design and Research on Smartphone Interaction Interface with the Center of User's Emotional ExperienceApplied Mechanics and Materials10.4028/www.scientific.net/AMM.543-547.3160543-547(3160-3164)Online publication date: Mar-2014
https://doi.org/10.4028/www.scientific.net/AMM.543-547.3160
Melro ASilva BJosé R(2013)Media Sharing in Situated Displays: Service Design Lessons from Existing Practices with Paper LeafletsExploring Services Science10.1007/978-3-642-36356-6_26(322-328)Online publication date: 2013
https://doi.org/10.1007/978-3-642-36356-6_26
Kostakos VVenkatanathan JReynolds BSadeh NToch EShaikh SJones SLanday JShi YPatterson DRogers YXie X(2011)Who's your best friend?Proceedings of the 13th international conference on Ubiquitous computing10.1145/2030112.2030138(177-186)Online publication date: 17-Sep-2011
https://dl.acm.org/doi/10.1145/2030112.2030138

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