research-article

Structuring a process management center of excellence

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Fernanda Araujo BaiñoAuthors Info & Claims

SAC '09: Proceedings of the 2009 ACM symposium on Applied Computing

Pages 281 - 282

https://doi.org/10.1145/1529282.1529342

Published: 08 March 2009 Publication History

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Abstract

In view of the growing complexity and scope of processes in organizations, it is increasingly necessary to structure their process management tasks. Organizations have sought guidelines to structure a process center of excellence - PCE. However, there is still no consensus on how to structure this kind of organizational unit. This paper proposes the organizational structure and main macro-processes entailed in setting up a PCE.

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Cited By

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Sliż PSiciński JAntonowicz PBęben R(2022)The BPM Governance Supporting Factors and Implementation Barriers – The Experience of a Public UniversityBusiness Process Management Workshops10.1007/978-3-030-94343-1_12(153-165)Online publication date: 23-Jan-2022
https://doi.org/10.1007/978-3-030-94343-1_12
Oliveira JAlves CValenca GSiqueira FVilain PCappelli CWazlawick R(2016)Factors Involved in Structuring of a Business Process Office in a Public OrganizationProceedings of the XII Brazilian Symposium on Information Systems on Brazilian Symposium on Information Systems: Information Systems in the Cloud Computing Era - Volume 110.5555/3021955.3022056(597-604)Online publication date: 17-May-2016
https://dl.acm.org/doi/10.5555/3021955.3022056
Niehaves BPoeppelbuss JPlattfaut RBecker J(2014)BPM capability development – a matter of contingenciesBusiness Process Management Journal10.1108/BPMJ-07-2012-006820:1(90-106)Online publication date: 28-Jan-2014
https://doi.org/10.1108/BPMJ-07-2012-0068
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Index Terms

Structuring a process management center of excellence
1. Information systems
  1. Information systems applications
    1. Process control systems

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Published In

SAC '09: Proceedings of the 2009 ACM symposium on Applied Computing

March 2009

2347 pages

ISBN:9781605581668

DOI:10.1145/1529282

Conference Chairs:
Sung Y. Shin
South Dakota State University, United States
,
Sascha Ossowski
University Rey Juan Carlos, Spain

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 08 March 2009

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SAC09: The 2009 ACM Symposium on Applied Computing

March 8, 2009 - March 12, 2008

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Sliż PSiciński JAntonowicz PBęben R(2022)The BPM Governance Supporting Factors and Implementation Barriers – The Experience of a Public UniversityBusiness Process Management Workshops10.1007/978-3-030-94343-1_12(153-165)Online publication date: 23-Jan-2022
https://doi.org/10.1007/978-3-030-94343-1_12
Oliveira JAlves CValenca GSiqueira FVilain PCappelli CWazlawick R(2016)Factors Involved in Structuring of a Business Process Office in a Public OrganizationProceedings of the XII Brazilian Symposium on Information Systems on Brazilian Symposium on Information Systems: Information Systems in the Cloud Computing Era - Volume 110.5555/3021955.3022056(597-604)Online publication date: 17-May-2016
https://dl.acm.org/doi/10.5555/3021955.3022056
Niehaves BPoeppelbuss JPlattfaut RBecker J(2014)BPM capability development – a matter of contingenciesBusiness Process Management Journal10.1108/BPMJ-07-2012-006820:1(90-106)Online publication date: 28-Jan-2014
https://doi.org/10.1108/BPMJ-07-2012-0068
Santana AAlves CSantos Hde Lima Cavalcanti Felix A(2011)BPM Governance: An Exploratory Study in Public OrganizationsEnterprise, Business-Process and Information Systems Modeling10.1007/978-3-642-21759-3_4(46-60)Online publication date: 2011
https://doi.org/10.1007/978-3-642-21759-3_4

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The process-oriented organisation: a holistic view developing a framework for business process orientation maturity

Business process management: profiting from process

Business Process Management

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