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The impact of total quality management on the roles and responsibilities of information systems professionals

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Mary SumnerAuthors Info & Claims

SIGCPR '93: Proceedings of the 1993 conference on Computer personnel research

Pages 234 - 242

https://doi.org/10.1145/158011.158232

Published: 01 June 1993 Publication History

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References

[1]

Barron, Rick. "Total Quality Management Systems at McDonnell Douglas," Address to the MiS Advisory Board, February 21, 1992.

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[2]

Hammer, Michael. "Re-engineering Work: Don't Automate, Obliter- ate." Harvard Business Review, V. 68, No. 4, July-August 1990, pp. 104-112.

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[3]

Harrington, H. james. Business Process Improvement: The Breakthrough Strategy for Total C)uality, Productivity, a_nd Competitiveness. McGraw-Hill, Inc., 1991.

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[4]

Pieroni, David. "TQM and the i/S Function," Address to the MIS Advisory Board, February 21, 1992.

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[5]

Pitman, Ben. "Total Quality Management for Information Services," Journal of Systems Mana~:ement, V. 43, No. 7, July 1992, p. 18.

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Index Terms

The impact of total quality management on the roles and responsibilities of information systems professionals
1. Human-centered computing
  1. Human computer interaction (HCI)
2. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems

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Published In

SIGCPR '93: Proceedings of the 1993 conference on Computer personnel research

June 1993

496 pages

ISBN:0897915720

DOI:10.1145/158011

Editor:
Mohan R. Tanniru
Syracuse Univ., Syracuse, NY

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 June 1993

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SIGCPR93

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SIGCPR

SIGCPR93: SIGCPR '93 Conference

April 1 - 3, 1993

Missouri, St Louis, USA

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Overall Acceptance Rate 300 of 480 submissions, 63%

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Index Terms

Recommendations

Organizational impact of system quality, information quality, and service quality

Information System's Roles and Responsibilities: Towards a Conceptual Model

Total quality management in information systems development: key constructs and relationships