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Helping CSCW applications succeed: the role of mediators in the context of use

Authors:

Wanda J. Orlikowski,

Masayo Fujimoto,

JoAnne YatesAuthors Info & Claims

CSCW '94: Proceedings of the 1994 ACM conference on Computer supported cooperative work

Pages 55 - 65

https://doi.org/10.1145/192844.192871

Published: 22 October 1994 Publication History

Abstract

This study found that the use of a computer conferencing system in an R&D lab was significantly shaped by a set of intervening actors—mediators—who actively guided and manipulated the technology and its use over time. These mediators adapted the technology to its initial context and shaped user interaction with it; over time, they continued to modify the technology and influence use patterns to respond to changing circumstances. We argue that well-managed mediation may be a useful mechanism for shaping technologies to evolving contexts of use, and that it extends our understanding of the powerful role that intervenors can play in helping CSCW applications succeed.

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https://doi.org/10.4018/978-1-6684-3702-5.ch063
Gey RFried A(2018)Metastructuring for StandardsCorporate and Global Standardization Initiatives in Contemporary Society10.4018/978-1-5225-5320-5.ch011(252-276)Online publication date: 2018
https://doi.org/10.4018/978-1-5225-5320-5.ch011
Bonsignore EHansen DKraus KVisconti AFraistat ACox AToups Dugas PMandryk RCairns P(2016)Roles People PlayProceedings of the 2016 Annual Symposium on Computer-Human Interaction in Play10.1145/2967934.2968108(78-90)Online publication date: 16-Oct-2016
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Index Terms

Helping CSCW applications succeed: the role of mediators in the context of use
1. Human-centered computing
  1. Collaborative and social computing
2. Information systems
  1. World Wide Web
    1. Web applications
      1. Internet communications tools
        Web conferencing

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Published In

cover image ACM Conferences

CSCW '94: Proceedings of the 1994 ACM conference on Computer supported cooperative work

October 1994

464 pages

ISBN:0897916891

DOI:10.1145/192844

Chairmen:
John B. Smith
Univ. of North Carolina
,
F. Don Smith
IBM Corporation
,
Thomas W. Malone
Massachusetts Institute of Technology

Copyright © 1994 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 22 October 1994

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CSCW94: Computer-Supported Cooperative Work 94

October 22 - 26, 1994

North Carolina, Chapel Hill, USA

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CSCW '94 Paper Acceptance Rate 42 of 200 submissions, 21%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Cited By

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https://doi.org/10.4018/978-1-6684-3702-5.ch063
Gey RFried A(2018)Metastructuring for StandardsCorporate and Global Standardization Initiatives in Contemporary Society10.4018/978-1-5225-5320-5.ch011(252-276)Online publication date: 2018
https://doi.org/10.4018/978-1-5225-5320-5.ch011
Bonsignore EHansen DKraus KVisconti AFraistat ACox AToups Dugas PMandryk RCairns P(2016)Roles People PlayProceedings of the 2016 Annual Symposium on Computer-Human Interaction in Play10.1145/2967934.2968108(78-90)Online publication date: 16-Oct-2016
https://dl.acm.org/doi/10.1145/2967934.2968108
Gey RFried A(2014)“Standard Bibles” and Mediators as a Way of Software Development Organizations to Cope with the Multiplicity and Plurality of StandardsInternational Journal of IT Standards and Standardization Research10.4018/ijitsr.201407010412:2(57-77)Online publication date: 1-Jul-2014
https://doi.org/10.4018/ijitsr.2014070104
Quinones PFussell SLutters WMorris MReddy M(2014)Cultivating practice & shepherding technology useProceedings of the 17th ACM conference on Computer supported cooperative work & social computing10.1145/2531602.2531698(305-318)Online publication date: 15-Feb-2014
https://dl.acm.org/doi/10.1145/2531602.2531698
Viguie PZarate PSoubie J(2010)CSCW implementation in enterprise: The Nibbling methodThe 2010 14th International Conference on Computer Supported Cooperative Work in Design10.1109/CSCWD.2010.5471997(77-82)Online publication date: Apr-2010
https://doi.org/10.1109/CSCWD.2010.5471997
Huh JOlsen DHinckley KMorris MHudson SGreenberg S(2009)Users' ongoing work on managing computational artifactsCHI '09 Extended Abstracts on Human Factors in Computing Systems10.1145/1520340.1520449(3149-3152)Online publication date: 4-Apr-2009
https://dl.acm.org/doi/10.1145/1520340.1520449
Bansler JHavn E(2006)Sensemaking in Technology-Use MediationComputer Supported Cooperative Work10.1007/s10606-005-9012-x15:1(55-91)Online publication date: 1-Feb-2006
https://dl.acm.org/doi/10.1007/s10606-005-9012-x
Guy EPendergast MSchmidt KMark GAckerman M(2005)"...real, concrete facts about what works..."Proceedings of the 2005 ACM International Conference on Supporting Group Work10.1145/1099203.1099219(99-108)Online publication date: 6-Nov-2005
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Mahmood M(2003)Comprehensive bibliographyAdvanced topics in end user computing10.5555/958110.958125(283-321)Online publication date: 1-Jan-2003
https://dl.acm.org/doi/10.5555/958110.958125
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