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Towards learned feedback for enhancing trust in information seeking dialogue for radiologists

Published: 13 February 2011 Publication History

Abstract

Dialogue-based Question Answering (QA) in the context of information seeking applications is a highly complex user interaction task. QA systems normally include various natural language processing components (i.e., components for question classification and information extraction) and information retrieval components. This paper presents a new approach to equip a multimodal QA system for radiologists with some form of self-knowledge about the expected dialogue processing behaviour and the results themselves. The learned models are used to provide feedback of the QA process, i.e., what the system is doing and delivers as results. The resulting automatic feedback behaviour should enhance the user's trust in the system. To this end, examples of the learned feedback are provided in the context of the generation of system-initiative dialogue feedback to a radiologist's questions.

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cover image ACM Conferences
IUI '11: Proceedings of the 16th international conference on Intelligent user interfaces
February 2011
504 pages
ISBN:9781450304191
DOI:10.1145/1943403
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 13 February 2011

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Author Tags

  1. adaptive agents
  2. dialogue systems
  3. explanation
  4. meta-communication
  5. trust
  6. user feedback

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