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Software maintenance productivity and maturity

Published: 21 June 2010 Publication History

Abstract

Maturity models assess the organization's processes to determine their level of maturity and capability. There is an implicit assumption that a higher level of maturity (or more capability) leads to higher level of productivity and quality. Based on this assumption, maintenance organizations that implement a number of exemplary practices should show an improvement in both. In this article, we use data from a maintenance organization to verify this assumption. The introduction presents the challenges associated with the measurement of software maintenance productivity and quality. We then introduce our methodology, followed by an analysis of the data, and, finally, lessons learned and future work.

References

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Capability Maturity Model Integration for Development (CMMi-Dev), Version 1.2, CMU/SEI-2006-TR-008, ESC-TR-2006-008. Software Engineering Institute, Carnegie Mellon University, Pittsburgh, PA, (2006) 561 p.: http://www.sei.cmu.edu/reports/06tr008.pdf
[2]
April A., Abran A.: Software Maintenance Management: Evaluation and Continuous Improvement in Wiley-IEEE, (2008) 314 p.
[3]
CMU/SEI (2006). CMU/SEI-2006-TR-011: Appraisal Requirements for CMMI, Version 1.2 (ARC, V1.2), SCAMPI Upgrade Team. Pittsburgh, PA, Carnegie Mellon Software Engineering Institute.
[4]
IFPUG FP CPM: International Function Point Users Group (IFPUG) Function Point Counting Practices Manual, (2000) Release 4.1.1
[5]
Abran A., Nguyenkim H.: Measurement of the Maintenance Process from a Demand-Based Perspective in Journal of Software Maintenance: Research and Practice 5: 2. (1993) 63--90
[6]
Pigoski T. M.: Practical Software Maintenance: Best Practices for Managing your Software Investment in Wiley, (1997) 384p.
[7]
International Organisation for Standardization. Software Engineering -- Software Life Cycle Processes -- Maintenance, ISO/IEC Standard 14764. International Organisation for Standardization: Geneva, Switzerland, (2006)
[8]
International Software Benchmarking Standards group - ISBSG. Data Collection Questionnaire: Application Software Maintenance and Support. Version 2.3, International Software Benchmarking Standards group: Victoria, Australia, (2010) http://www.isbsg.org/
[9]
Lebrun, V., April, A.: Evaluation method based on S3m, University of Namur, (2007), 35p. http://www.s3m.ca/

Cited By

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  • (2021)Challenges and pitfalls in malware researchComputers and Security10.1016/j.cose.2021.102287106:COnline publication date: 1-Jul-2021
  • (2020)Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical AnalysisOrganizacija10.2478/orga-2020-000153:1(3-19)Online publication date: 17-Mar-2020
  • (2019)A Productivity Framework for Software Development Literature ReviewProceedings of the 2nd International Conference on Software Engineering and Information Management10.1145/3305160.3305161(69-74)Online publication date: 10-Jan-2019

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cover image ACM Conferences
PROFES '10: Proceedings of the 11th International Conference on Product Focused Software
June 2010
158 pages
ISBN:9781450302814
DOI:10.1145/1961258
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Publication History

Published: 21 June 2010

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Author Tags

  1. S3m
  2. maturity model
  3. productivity measures
  4. software maintenance

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Cited By

View all
  • (2021)Challenges and pitfalls in malware researchComputers and Security10.1016/j.cose.2021.102287106:COnline publication date: 1-Jul-2021
  • (2020)Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical AnalysisOrganizacija10.2478/orga-2020-000153:1(3-19)Online publication date: 17-Mar-2020
  • (2019)A Productivity Framework for Software Development Literature ReviewProceedings of the 2nd International Conference on Software Engineering and Information Management10.1145/3305160.3305161(69-74)Online publication date: 10-Jan-2019

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