Trusting experience oriented design
Pages 923 - 928
Abstract
Although trust and affective experiences have been linked in HCI research, a connection between traditional trust research for automation and experience design has not be made. This paper aims to start this discussion by showing the connection between experience-oriented HCI design and trust in automation through an experimental study of the Lega, a companion device for enriching experiences in museums. An experience-oriented HCI design approach was used to create this device and although it is not traditional automation, this study presents the links found between this approach and the bases of trust in automation, performance, process, and purpose, with regards to experience qualities of transparency, ambiguity, and usefulness, respectively.
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Index Terms
- Trusting experience oriented design
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Published In
May 2011
2554 pages
ISBN:9781450302685
DOI:10.1145/1979742
- General Chair:
- Desney Tan,
- Program Chairs:
- Bo Begole,
- Wendy A. Kellogg
Copyright © 2011 Author.
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Association for Computing Machinery
New York, NY, United States
Publication History
Published: 07 May 2011
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