research-article

Implementing social media in public sector organizations

Authors:

Rebecca RothAuthors Info & Claims

iConference '12: Proceedings of the 2012 iConference

Pages 191 - 198

https://doi.org/10.1145/2132176.2132201

Published: 07 February 2012 Publication History

Abstract

Social media has been widely adopted by organizations in the recent past, and public sector organizations are also showing an increased interest in using this tool to meet their goals. In this paper, we describe three cases of social media adoption by public sector organizations, and the struggles faced in that implementation. We argue through the experience of implementing these systems that the characteristics of non-profit organizations, including the government and community service organizations that interact in the public sector, exacerbate problems of groupware adoption. In particular, public sector organizations involve multiple stakeholders coordinating in a distributed fashion, which leads to barriers to social media adoption to accomplish their goals.

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Cited By

Duojie CLiu S(2023)Quantitative analysis of social media use in the energy and resources sector: national comparison and sector analysisFrontiers in Ecology and Evolution10.3389/fevo.2023.117804211Online publication date: 25-Apr-2023
https://doi.org/10.3389/fevo.2023.1178042
Bopp CVoida A(2020)Voices of the Social SectorACM Transactions on Computer-Human Interaction10.1145/336836827:2(1-26)Online publication date: 20-Mar-2020
https://dl.acm.org/doi/10.1145/3368368
Khan FSi XUllah Khan K(2019)Social Media Affordances and Information Sharing: An Evidence from Chinese Public OrganizationsData and Information Management10.2478/dim-2019-00123:3(135-154)Online publication date: 28-Sep-2019
https://doi.org/10.2478/dim-2019-0012
Show More Cited By

Index Terms

Implementing social media in public sector organizations
1. Human-centered computing
  1. Collaborative and social computing
  2. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Web-based interaction

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cover image ACM Other conferences

iConference '12: Proceedings of the 2012 iConference

February 2012

667 pages

ISBN:9781450307826

DOI:10.1145/2132176

Conference Chair:
Jens-Erik Mai
University of Toronto

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 07 February 2012

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iConference '12: iConference 2012

February 7 - 10, 2012

Ontario, Toronto, Canada

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Cited By

Duojie CLiu S(2023)Quantitative analysis of social media use in the energy and resources sector: national comparison and sector analysisFrontiers in Ecology and Evolution10.3389/fevo.2023.117804211Online publication date: 25-Apr-2023
https://doi.org/10.3389/fevo.2023.1178042
Bopp CVoida A(2020)Voices of the Social SectorACM Transactions on Computer-Human Interaction10.1145/336836827:2(1-26)Online publication date: 20-Mar-2020
https://dl.acm.org/doi/10.1145/3368368
Khan FSi XUllah Khan K(2019)Social Media Affordances and Information Sharing: An Evidence from Chinese Public OrganizationsData and Information Management10.2478/dim-2019-00123:3(135-154)Online publication date: 28-Sep-2019
https://doi.org/10.2478/dim-2019-0012
Terveen LKonstan JLampe C(2014)Study, Build, Repeat: Using Online Communities as a Research PlatformWays of Knowing in HCI10.1007/978-1-4939-0378-8_5(95-117)Online publication date: 20-Mar-2014
https://doi.org/10.1007/978-1-4939-0378-8_5
Robson CHearst MKau CPierce JBruckman ACounts SLampe CTerveen L(2013)Comparing the use of social networking and traditional media channels for promoting citizen scienceProceedings of the 2013 conference on Computer supported cooperative work10.1145/2441776.2441941(1463-1468)Online publication date: 23-Feb-2013
https://dl.acm.org/doi/10.1145/2441776.2441941

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