Cited By
View all- Hébert M(2013)Anthropological Thinking about E-Government EvaluationE-Government Success Factors and Measures10.4018/978-1-4666-4058-0.ch005(66-86)Online publication date: 2013
Cultural consensus analysis & citizen-centered e-government evaluation
Pages 332 - 337
Abstract
The discrepancies between e-government users' observed and self-reported behaviors are explored here in relation to e-government evaluation and citizen-centered research. In this aim, a more ethnographic and empathetic approach that engages users is offered based on the literature of cultural anthropology. This article reports on 12 months of fieldwork, using qualitative and quantitative methods commonly found in cultural consensus analysis (CCA). The research focused on the experiences of applicants and employees at public libraries and NGOs in the US state of Florida who use an online application for food, medical and cash assistance known as "ACCESS."
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- Cultural consensus analysis & citizen-centered e-government evaluation
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Published: 07 February 2012
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View all- Hébert M(2013)Anthropological Thinking about E-Government EvaluationE-Government Success Factors and Measures10.4018/978-1-4666-4058-0.ch005(66-86)Online publication date: 2013
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