extended-abstract

Flytalk: social media to meet the needs of air travelers

Authors:

Nuno NunesAuthors Info & Claims

CHI EA '12: CHI '12 Extended Abstracts on Human Factors in Computing Systems

Pages 1769 - 1774

https://doi.org/10.1145/2212776.2223707

Published: 05 May 2012 Publication History

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Abstract

The aviation industry plays a vital role in supporting economies and connecting people worldwide; it is a cornerstone of modern life. However, user experience of air travel is often marked by frustration, stress and confusion. Indeed, over the last decade, traveler satisfaction with air travel experiences has steadily declined. This paper describes fieldwork in the form of 63 interviews (using a range of user research methods) that aims to understand the needs of air travelers. Key insights from this process are presented and a conceptual system design, based on connecting travelers using existing social media systems, is introduced. Ultimately, this paper argues that applying innovation in social media technology to air travel has the potential to improve user experiences and reduce industry costs, making travelling smoother, cheaper and more satisfying.

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Cited By

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Nunes NRadeta MNisi V(2021)Enhancing Whale Watching with Mobile Apps and Streaming Passive AcousticsEntertainment Computing – ICEC 202010.1007/978-3-030-65736-9_18(205-222)Online publication date: 5-Jan-2021
https://doi.org/10.1007/978-3-030-65736-9_18
Kilian MAzzopardi LHalvey MRuthven IJoho HMurdock VQvarfordt P(2019)Where to Go and What to DoProceedings of the 2019 Conference on Human Information Interaction and Retrieval10.1145/3295750.3298972(413-416)Online publication date: 8-Mar-2019
https://dl.acm.org/doi/10.1145/3295750.3298972
Kattenbeck MKilian MFerstl MLudwig BAlt F(2019)Towards task-sensitive assistance in public spacesAslib Journal of Information Management10.1108/AJIM-07-2018-0179Online publication date: 31-May-2019
https://doi.org/10.1108/AJIM-07-2018-0179
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Index Terms

Flytalk: social media to meet the needs of air travelers
1. Human-centered computing
  1. Human computer interaction (HCI)

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Information

Published In

CHI EA '12: CHI '12 Extended Abstracts on Human Factors in Computing Systems

May 2012

2864 pages

ISBN:9781450310161

DOI:10.1145/2212776

General Chair:
Joseph A. Konstan
University of Minnesota
,
Program Chairs:
Ed H. Chi
Google
,
Kristina Höök
Mobile Life at KTH

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 05 May 2012

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Extended-abstract

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CHI '12

Sponsor:

SIGCHI

CHI '12: CHI Conference on Human Factors in Computing Systems

May 5 - 10, 2012

Texas, Austin, USA

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Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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Cited By

View all

Nunes NRadeta MNisi V(2021)Enhancing Whale Watching with Mobile Apps and Streaming Passive AcousticsEntertainment Computing – ICEC 202010.1007/978-3-030-65736-9_18(205-222)Online publication date: 5-Jan-2021
https://doi.org/10.1007/978-3-030-65736-9_18
Kilian MAzzopardi LHalvey MRuthven IJoho HMurdock VQvarfordt P(2019)Where to Go and What to DoProceedings of the 2019 Conference on Human Information Interaction and Retrieval10.1145/3295750.3298972(413-416)Online publication date: 8-Mar-2019
https://dl.acm.org/doi/10.1145/3295750.3298972
Kattenbeck MKilian MFerstl MLudwig BAlt F(2019)Towards task-sensitive assistance in public spacesAslib Journal of Information Management10.1108/AJIM-07-2018-0179Online publication date: 31-May-2019
https://doi.org/10.1108/AJIM-07-2018-0179
Jorge CNisi VHanna JNunes NCaldeira MMarinho A(2015)MStoryG: Exploring Serendipitous Storytelling Within High Anxiety Public SpacesHuman-Computer Interaction – INTERACT 201510.1007/978-3-319-22723-8_27(335-353)Online publication date: 30-Aug-2015
https://doi.org/10.1007/978-3-319-22723-8_27
Stambaugh C(2013)Social Media and Primary Commercial Service AirportsTransportation Research Record: Journal of the Transportation Research Board10.3141/2325-082325:1(76-86)Online publication date: 1-Jan-2013
https://doi.org/10.3141/2325-08
Awori KGonçalves AClark EEffner TYang JOakley INunes N(2012)Supporting the aviation industryProceedings of the Designing Interactive Systems Conference10.1145/2317956.2318060(693-696)Online publication date: 11-Jun-2012
https://dl.acm.org/doi/10.1145/2317956.2318060

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Recommendations

Supporting the aviation industry: a traveler-centered approach

Uses and gratifications of social networking sites for bridging and bonding social capital

User-centered investigation of social commerce design