research-article

Measuring alignment within relationships among socio-technical system components: a study of Wiki technology use

Author:

Andrea J. HesterAuthors Info & Claims

SIGMIS-CPR '12: Proceedings of the 50th annual conference on Computers and People Research

Pages 147 - 154

https://doi.org/10.1145/2214091.2214132

Published: 31 May 2012 Publication History

Abstract

Wiki technology provides capabilities for collaborative knowledge management. Web 2.0 technologies such as wikis eliminate the boundaries of time and space, and support higher levels of social interaction. In order to achieve the highest return from information systems, organizations must match the capabilities of technology with their complex social environments. This research proposes examination of organizational information systems as socio-technical systems that involve interacting relationships among the main components of actors, structure, tasks and technology. Alignment within the relationships will facilitate increased system use; however, gaps in alignment may impede system use and result in poor performance or system failure. The pilot study presented here gives insight into how alignment can be measured by evaluating underlying factors affecting the relationships and subsequent system use.

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Cited By

Widyasari YNugroho LPermanasari A(2018)Technology Web 2.0 as Intervention Media: Technology Organization Environment and Socio-Technical System Perspective2018 10th International Conference on Information Technology and Electrical Engineering (ICITEE)10.1109/ICITEED.2018.8534744(124-129)Online publication date: Jul-2018
https://doi.org/10.1109/ICITEED.2018.8534744
Shu WLin HWang G(2017)Inter-Group CollaborationRemote Work and Collaboration10.4018/978-1-5225-1918-8.ch037(707-727)Online publication date: 2017
https://doi.org/10.4018/978-1-5225-1918-8.ch037
Shu WLin HWang G(2015)Inter-Group CollaborationInternational Journal of e-Collaboration10.4018/ijec.201504010311:2(28-46)Online publication date: May-2015
https://doi.org/10.4018/ijec.2015040103
Show More Cited By

Index Terms

Measuring alignment within relationships among socio-technical system components: a study of Wiki technology use
1. Human-centered computing
  1. Collaborative and social computing
  2. Human computer interaction (HCI)

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cover image ACM Conferences

SIGMIS-CPR '12: Proceedings of the 50th annual conference on Computers and People Research

May 2012

224 pages

ISBN:9781450311106

DOI:10.1145/2214091

General Chairs:
Monica Adya
Marquette University, USA
,
Robert Horton
University of Wisconsin-Whitewater, USA
,
Program Chairs:
Haiyan Huang
Michigan Technological University, USA
,
Jeria Quesenberry
Carnegie Mellon University, USA

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 31 May 2012

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SIGMIS-CPR '12: 2012 Computers and People Research Conference

May 31 - June 2, 2012

Wisconsin, Milwaukee, USA

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Cited By

Widyasari YNugroho LPermanasari A(2018)Technology Web 2.0 as Intervention Media: Technology Organization Environment and Socio-Technical System Perspective2018 10th International Conference on Information Technology and Electrical Engineering (ICITEE)10.1109/ICITEED.2018.8534744(124-129)Online publication date: Jul-2018
https://doi.org/10.1109/ICITEED.2018.8534744
Shu WLin HWang G(2017)Inter-Group CollaborationRemote Work and Collaboration10.4018/978-1-5225-1918-8.ch037(707-727)Online publication date: 2017
https://doi.org/10.4018/978-1-5225-1918-8.ch037
Shu WLin HWang G(2015)Inter-Group CollaborationInternational Journal of e-Collaboration10.4018/ijec.201504010311:2(28-46)Online publication date: May-2015
https://doi.org/10.4018/ijec.2015040103
J. Hester A(2014)Socio-technical systems theory as a diagnostic tool for examining underutilization of wiki technologyThe Learning Organization10.1108/TLO-10-2012-006521:1(48-68)Online publication date: 7-Jan-2014
https://doi.org/10.1108/TLO-10-2012-0065

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