research-article

Discovering habits of effective online support group chatrooms

Authors:

Elijah Mayfield,

Carolyn Penstein RoséAuthors Info & Claims

GROUP '12: Proceedings of the 2012 ACM International Conference on Supporting Group Work

Pages 263 - 272

https://doi.org/10.1145/2389176.2389216

Published: 27 October 2012 Publication History

Abstract

For users of online support groups, prior research has suggested that a positive social environment is a key enabler of coping. Typically, demonstrating such claims about social interaction would be approached through the lens of sentiment analysis. In this work, we argue instead for a multifaceted view of emotional state, which incorporates both a static view of emotion (sentiment) with a dynamic view based on the behaviors present in a text. We codify this dynamic view through data annotations marking information sharing, sentiment, and coping efficacy. Through machine learning analysis of these annotations, we demonstrate that while sentiment predicts a user's stress at the beginning of a chat, dynamic views of efficacy are stronger indicators of stress reduction.

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Cited By

Wang LWang DTian FPeng ZFan XZhang ZYu MMa XWang H(2021)CASSProceedings of the ACM on Human-Computer Interaction10.1145/34490835:CSCW1(1-31)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449083
Magsamen-Conrad KDillon JHanasono LValdez P(2020)Developing an Intergroup Communication Intervention CurriculumFive Generations and Only One Workforce10.4018/978-1-7998-0437-6.ch008(148-176)Online publication date: 2020
https://doi.org/10.4018/978-1-7998-0437-6.ch008
Yang DKraut RSmith TMayfield EJurafsky DBrewster SFitzpatrick GCox AKostakos V(2019)Seekers, Providers, Welcomers, and StorytellersProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300574(1-14)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300574
Show More Cited By

Index Terms

Discovering habits of effective online support group chatrooms
1. Computing methodologies
  1. Artificial intelligence
    1. Natural language processing
      1. Discourse, dialogue and pragmatics

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cover image ACM Conferences

GROUP '12: Proceedings of the 2012 ACM International Conference on Supporting Group Work

October 2012

342 pages

ISBN:9781450314862

DOI:10.1145/2389176

General Chairs:
Thomas A. Finholt
University of Michigan, USA
,
Hilda Tellioğlu
Vienna University of Technology, Austria
,
Program Chairs:
Kori Inkpen
Microsoft Research, USA
,
Tom Gross
University of Bamburg, Germany

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 27 October 2012

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Group '12: ACM 2012 International Conference on Support Group Work

October 27 - 31, 2012

Florida, Sanibel Island, USA

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Overall Acceptance Rate 125 of 405 submissions, 31%

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Cited By

Wang LWang DTian FPeng ZFan XZhang ZYu MMa XWang H(2021)CASSProceedings of the ACM on Human-Computer Interaction10.1145/34490835:CSCW1(1-31)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449083
Magsamen-Conrad KDillon JHanasono LValdez P(2020)Developing an Intergroup Communication Intervention CurriculumFive Generations and Only One Workforce10.4018/978-1-7998-0437-6.ch008(148-176)Online publication date: 2020
https://doi.org/10.4018/978-1-7998-0437-6.ch008
Yang DKraut RSmith TMayfield EJurafsky DBrewster SFitzpatrick GCox AKostakos V(2019)Seekers, Providers, Welcomers, and StorytellersProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300574(1-14)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300574
Magsamen-Conrad KDillon JHanasono LValdez P(2016)Developing an Intergroup Communication Intervention CurriculumDeveloping Workforce Diversity Programs, Curriculum, and Degrees in Higher Education10.4018/978-1-5225-0209-8.ch008(140-161)Online publication date: 2016
https://doi.org/10.4018/978-1-5225-0209-8.ch008
Mayfield ELaws MWilson IPenstein Rosé C(2014)Automating annotation of information-giving for analysis of clinical conversationJournal of the American Medical Informatics Association10.1136/amiajnl-2013-00189821:e1(e122-e128)Online publication date: 1-Feb-2014
https://doi.org/10.1136/amiajnl-2013-001898
Mayfield EAdamson DRosé CLee GGinzburg J(2012)Hierarchical conversation structure prediction in multi-party chatProceedings of the 13th Annual Meeting of the Special Interest Group on Discourse and Dialogue10.5555/2392800.2392810(60-69)Online publication date: 5-Jul-2012
https://dl.acm.org/doi/10.5555/2392800.2392810

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