research-article

Crystallizations in the blizzard: contrasting informal emergency collaboration in Facebook groups

Author:

Andreas BirkbakAuthors Info & Claims

NordiCHI '12: Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design

Pages 428 - 437

https://doi.org/10.1145/2399016.2399082

Published: 14 October 2012 Publication History

Abstract

This paper presents a comparative case study of improvised social media use in response to an emergency situation. The study focuses on a severe blizzard on the island of Bornholm, Denmark, which left hundreds snowbound for more than a week. Within a period of 10 days, two public Facebook groups showed a burst of intense activity. Combining content analysis of these online interactions and interviews with group members and authorities on Bornholm, the study demonstrates how divergent perspectives on the blizzard were collectively articulated in these two groups. While the members of one group self-organized to support each other in response to feeling overlooked by public authorities, the other group saw the snowstorm as an exciting spectacle. While the widely used notion of altruistic communities explain some of the activity in the groups, the concept does not capture how emergent groups construct emergencies in diverging ways. The analysis demonstrates how an entanglement of social and physical contexts influenced user adaptation of the Facebook platform. These dynamics must be recognized and understood better in order to design information technology that aids emergent groups in future emergencies.

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Crystallizations in the blizzard: contrasting informal emergency collaboration in Facebook groups

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NordiCHI '12: Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design

October 2012

834 pages

ISBN:9781450314824

DOI:10.1145/2399016

General Chairs:
Lone Malmborg
IT University of Copenhagen
,
Thomas Pederson
IT University of Copenhagen

Copyright © 2012 ACM.

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Published: 14 October 2012

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October 14 - 17, 2012

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