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Designing motivational features for sustainable urban mobility

Published: 27 April 2013 Publication History

Abstract

This paper describes the User-Centred Design process followed within the SUPERHUB project in order to investigate requirements, elicit user feedback and refine motivational features of a mobile app fostering the adoption of sustainable behaviors for urban mobility. We report the main lessons learnt from focus groups, participatory design sessions, and low-mid fidelity prototyping of the motivational features designed. These lessons are currently informing our implementation work in SUPERHUB and could be of interest for designers in the eco-sustainability field.

References

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European Urban Mobility Action Plan, http://ec.europa.eu/transport/themes/urban/urban_mo bility/action_plan_en.htm
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Fischer, C. Feedback on household electricity consumption: a tool for saving energy? Energy Efficiency 1, (2008), 79--104.
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Forbes, P.J., Wells, S., Masthoff, J., Nguyen, H. (2012). SUPERHUB: Integrating behaviour change theories into a sustainable urban-mobility platform Using Technology to Facilitate Behaviour Change and Support Healthy, Sustainable Living workshop, BHCI.
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Froehlich, J., Consolvo, S., et al. (2009). UbiGreen: Investigating a Mobile Tool for Tracking and Supporting Green Transportation Habits. Proc. CHI'09, 1042--1052.
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Froehlich, J., Findlater, L., Landay, J. (2010).The Design of Eco-Feedback Technology. Proc. CHI'10, 2010, 1999--2008.
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Goldstein, N., Cialdini, R., Griskevicius, R. A Room with a Viewpoint: Using Social Norms to Motivate Environmental Conservation in Hotels. J. of Consumer Research 35, (2008), 472--482.
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Locke EA, Latham GP. Building a Practically Useful Theory of Goal Setting and Task Motivation: A 35-Year Odyssey. American Psychologist, 2002;57(9): 705--17.
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Michie S, Abraham C, Whittington C, McAteer J, Gupta S. Effective Techniques in Healthy Eating and Physical Activity Interventions: A Meta-Regression. Health Psychology 2009;28(6): 690--701.
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Munson SA, Lauterbach D, Newman MW, Resnick P. Happier Together: Integrating a Wellness Application Into a Social Network Site. Persuasive 2010.
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Munson, S.A, Consolvo, S. (2012). Exploring Goalsetting, Rewards, Self-monitoring, and Sharing to Motivate Physical Activity,. Proc. of Pervasive Health 2012 Conference.
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Newman MW, Lauterbach D, Munson S, Resnick P. It's not that I don't have problems, I'm just not putting them on Facebook: Challenges and Opportunities in Using Online Social Networks for Health. CSCW 2011.
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SUPERHUB Project superhub-project.eu
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Valente, T.W., Schuster, D.V. The public health perspective for communicating environmental issues. In Dietz, T., Stern, P.C., eds: New Tools for Environmental Protection: Education, Information, and Voluntary Measures. National Academic Press, 2002.
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Van Houwlingen, J.H. and Van Raaij, W. (1989). The Effect of Goal-Setting and Daily Electronic Feedback on In-Home Energy Use. J. of Consumer Research 16, 1 (1989), 98--105.

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  • (2025)Can MaaS encourage travel behavior change? The role of cognitive, motivational factors in sustainable and pro-environmental choices.Transportation Research Procedia10.1016/j.trpro.2024.12.16282(1896-1912)Online publication date: 2025
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    cover image ACM Conferences
    CHI EA '13: CHI '13 Extended Abstracts on Human Factors in Computing Systems
    April 2013
    3360 pages
    ISBN:9781450319522
    DOI:10.1145/2468356
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Published: 27 April 2013

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    Author Tags

    1. behaviour change
    2. persuasive technology
    3. self-coaching interfaces.
    4. sustainability

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    CHI EA '13 Paper Acceptance Rate 630 of 1,963 submissions, 32%;
    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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    • (2025)Can MaaS encourage travel behavior change? The role of cognitive, motivational factors in sustainable and pro-environmental choices.Transportation Research Procedia10.1016/j.trpro.2024.12.16282(1896-1912)Online publication date: 2025
    • (2023)From Traditional to Game-Based Learning of Climate Change: A Media Comparison ExperimentProceedings of the ACM on Human-Computer Interaction10.1145/36110397:CHI PLAY(503-525)Online publication date: 4-Oct-2023
    • (2023)A human behaviour model and its implications in the transport contextTransportation Research Interdisciplinary Perspectives10.1016/j.trip.2023.10080018(100800)Online publication date: Mar-2023
    • (2023)The Effect of Visual Information Complexity on Urban Mobility Intention and BehaviorResearch Challenges in Information Science: Information Science and the Connected World10.1007/978-3-031-33080-3_27(452-466)Online publication date: 23-May-2023
    • (2023)Sustainable Mobility: How to Gamify and Factors to Better SuccessSustainable, Innovative and Intelligent Societies and Cities10.1007/978-3-031-30514-6_6(115-134)Online publication date: 10-Jun-2023
    • (2022)Pick Your CARbon: User Perceptions of Equivalencies for Carbon Emissions when Selecting Rideshares14th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3544999.3552530(48-52)Online publication date: 17-Sep-2022
    • (2022)CANDY: a framework to design Conversational AgeNts for Domestic sustainabilitY4th Conference on Conversational User Interfaces10.1145/3543829.3544515(1-8)Online publication date: 15-Sep-2022
    • (2022)Using Big Data and Gamification to Incentivize Sustainable Urban TransportationEmerging Research in Computing, Information, Communication and Applications10.1007/978-981-19-5482-5_52(609-614)Online publication date: 13-Dec-2022
    • (2021)Promoting Sustainable Mobility: To What Extent Is “Health” Considered by Mobility App Studies? A Review and a Conceptual FrameworkSustainability10.3390/su1401004714:1(47)Online publication date: 21-Dec-2021
    • (2021)Mobile Applications and Projects for Sustainable Urban Public Transportation: a Selective Review24th Pan-Hellenic Conference on Informatics10.1145/3437120.3437297(156-161)Online publication date: 4-Mar-2021
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