Airavat: an automated system to increase transparency and accountability in social welfare schemes in India

Activist groups have taken up information dissemination and feedback collection as a means of rights advocacy in India. However, it is not easy given the difficulty in procuring and disseminating information at a large scale. Beneficiaries are often not able to help themselves as information systems are administration facing, because of poor literacy and the inability to access the Internet. Further, beneficiaries are not well informed of their rights and entitlements under different government schemes to know how and when to file grievances. We aim to solve these problems by designing and testing prototypes for information dissemination and feedback collection in various contexts. In our current prototype we describe an automated tool that sifts through the data on an MIS and conveys personalised information to the beneficiaries through voice calls. This is a work in progress, and our first exercise on providing MIS-extracted information to people through phone calls led to 70% of the beneficiaries who noticed a discrepancy in the data to agree to file a grievance on their behalf. We are continuing to scale the work, make it more automated, and run qualitative interviews with all stakeholders to understand causality linkages with transparency led grievance filing, assisted by appropriate ICTs, to increase accountability.