research-article

How Semantic Knowledge can Enhance the Access to PA Online Services

Authors:

Vittorio Di TomasoAuthors Info & Claims

IIWAS '13: Proceedings of International Conference on Information Integration and Web-based Applications & Services

Pages 714 - 718

https://doi.org/10.1145/2539150.2539218

Published: 02 December 2013 Publication History

Abstract

Current e-government initiatives are offering a huge amount of information about available services, which tends to overload citizens, who are often "lost". Intelligent Web-based portals represent a possible solution to this problem, by providing an effective and user-friendly access to online information and service descriptions. In particular, this paper proposes an approach based on formal ontologies and shows how they can provide a great enhancement in this direction. Formal semantic knowledge, in fact, enables the exploitation of reasoning mechanisms to understand users goals and provide them with information and services satisfying their needs. The proposed approach has been tested on a set of services provided by a local Italian Public Administration and results are encouraging.

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Cited By

López Naranjo AUquillas Granizo GJácome Lara IPérez Salas F(2025)La transformación digital en la administración pública: evolución y tendencias de investigaciónDigital transformation in public administration: evolution and research trendsPerspectivas Sociales y Administrativas10.61347/psa.v3i1.743:1(17-36)Online publication date: 20-Jan-2025
https://doi.org/10.61347/psa.v3i1.74
Valle-Cruz DSandoval-Almazán RC. C(2016)Public Works and InfrastructureProceedings of the 17th International Digital Government Research Conference on Digital Government Research10.1145/2912160.2912231(525-526)Online publication date: 8-Jun-2016
https://dl.acm.org/doi/10.1145/2912160.2912231

Index Terms

How Semantic Knowledge can Enhance the Access to PA Online Services
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing systems and tools
2. Information systems

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IIWAS '13: Proceedings of International Conference on Information Integration and Web-based Applications & Services

December 2013

753 pages

ISBN:9781450321136

DOI:10.1145/2539150

Copyright © 2013 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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@WAS: International Organization of Information Integration and Web-based Applications and Services

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Published: 02 December 2013

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IIWAS '13

IIWAS '13: The 15th International Conference on Information Integration and Web-based Applications & Services

December 2 - 4, 2013

Vienna, Austria

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Cited By

López Naranjo AUquillas Granizo GJácome Lara IPérez Salas F(2025)La transformación digital en la administración pública: evolución y tendencias de investigaciónDigital transformation in public administration: evolution and research trendsPerspectivas Sociales y Administrativas10.61347/psa.v3i1.743:1(17-36)Online publication date: 20-Jan-2025
https://doi.org/10.61347/psa.v3i1.74
Valle-Cruz DSandoval-Almazán RC. C(2016)Public Works and InfrastructureProceedings of the 17th International Digital Government Research Conference on Digital Government Research10.1145/2912160.2912231(525-526)Online publication date: 8-Jun-2016
https://dl.acm.org/doi/10.1145/2912160.2912231

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