research-article

Selective crowdsourcing for open process innovation in the public sector: are expert citizens really willing to participate?

Authors:

Claudius E. Seidel,

Basanta E. P. Thapa,

Ralf Plattfaut,

Björn NiehavesAuthors Info & Claims

ICEGOV '13: Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance

Pages 64 - 72

https://doi.org/10.1145/2591888.2591899

Published: 22 October 2013 Publication History

Abstract

In light of current challenges that modern societies are facing (e.g. demographic change, financial budgetary constraints, and demand for individualized public services), public administrations need to find innovative ways to deliver public services more efficiently. One possible solution to the dilemma of shrinking resources and increasing demands is open innovation. Various papers have already established the idea of crowdsourcing as a means of open innovation in the public sector. In order to enrich theory and practice in the field of collaborative innovation processes, this research focuses on the willingness of citizens to participate in crowdsourcing for innovation. More specifically, we highlight the role of expert citizens in selective crowdsourcing for complex tasks in the public sector with the concrete example of process innovations. We examine different levels of willingness to participate in crowdsourcing by means of a quantitative analysis of a questionnaire survey with n=128 German citizens. Our analysis shows that citizens are indeed motivated to participate in selective crowdsourcing to generate solutions to complex problems in the public sector. Although mobilizing adequate experts for complex tasks may seem challenging, we find that expert citizens actually have a higher willingness to collaborate on complex as well as simple tasks than non-experts. Additionally, financial incentives remain a relevant instrument in the design of citizensourcing projects. Ultimately, the role of age as an influence to participate in crowdsourcing will be discussed.

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Cited By

Kharazmi ODartoomi S(2023)A systematic literature review on collaborative innovation in the public sectorInnovation: The European Journal of Social Science Research10.1080/13511610.2023.226658036:4(602-630)Online publication date: 13-Oct-2023
https://doi.org/10.1080/13511610.2023.2266580
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https://doi.org/10.1109/DASC43569.2019.9081722
Kratchounova DNewton DHood R(2019)Image-Based Ground Visibility for Aviation: Is What You See What You Get?Virtual, Augmented and Mixed Reality. Applications and Case Studies10.1007/978-3-030-21565-1_35(516-528)Online publication date: 8-Jun-2019
https://doi.org/10.1007/978-3-030-21565-1_35
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Selective crowdsourcing for open process innovation in the public sector: are expert citizens really willing to participate?

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cover image ACM Other conferences

ICEGOV '13: Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance

October 2013

398 pages

ISBN:9781450324564

DOI:10.1145/2591888

Editors:
Tomasz JANOWSKI
Center for Electronic Governance, UNU-IIST, Macao SAR, China
,
Jeanne HOLM
National Aeronautics and Space Administration (NASA) and DATA.GOV, USA
,
Elsa ESTEVEZ
Center for Electronic Governance, UNU-IIST, Macao SAR, China

Copyright © 2013 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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International Institute for Software Technology of the United Nations University: International Institute for Software Technology of the United Nations University
NIA: National Information Society Agency, Republic of Korea
MOPAS: Ministry of Public Administration and Security

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 22 October 2013

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Bundesministerium für Bildung und Forschung

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ICEGOV '13

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International Institute for Software Technology of the United Nations University
NIA
MOPAS

ICEGOV '13: 7th International Conference on Theory and Practice of Electronic Governance

October 22 - 25, 2013

Seoul, Republic of Korea

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Overall Acceptance Rate 350 of 865 submissions, 40%

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Cited By

Kharazmi ODartoomi S(2023)A systematic literature review on collaborative innovation in the public sectorInnovation: The European Journal of Social Science Research10.1080/13511610.2023.226658036:4(602-630)Online publication date: 13-Oct-2023
https://doi.org/10.1080/13511610.2023.2266580
Kratchounova DNewton DHood R(2019)Image-Derived Ground Visibility for Aviation (Pilot Study)2019 IEEE/AIAA 38th Digital Avionics Systems Conference (DASC)10.1109/DASC43569.2019.9081722(1-7)Online publication date: Sep-2019
https://doi.org/10.1109/DASC43569.2019.9081722
Kratchounova DNewton DHood R(2019)Image-Based Ground Visibility for Aviation: Is What You See What You Get?Virtual, Augmented and Mixed Reality. Applications and Case Studies10.1007/978-3-030-21565-1_35(516-528)Online publication date: 8-Jun-2019
https://doi.org/10.1007/978-3-030-21565-1_35
Gou QDeng FHe Y(2018)Selective crowdsourcing with various type task: models and analysisJournal of Modelling in Management10.1108/JM2-02-2018-001313:4(815-839)Online publication date: 5-Nov-2018
https://doi.org/10.1108/JM2-02-2018-0013

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