Cited By
View all- Kow YCheng W(2018)Complimenting Invisible WorkProceedings of the ACM on Human-Computer Interaction10.1145/32743652:CSCW(1-22)Online publication date: 1-Nov-2018
The salience of governance mechanisms in contributingto electronic repositories
Pages 32 - 44
Abstract
Expert- and community-governance are becoming popular mechanisms to verify contributions in electronic repositories. This study examines the conditions under which employees make contributions to expert- and community-governed repositories. We conduct a qualitative study using data collected through interviews. Analysis of data using the grounded theory approach reveals that two groups of categories are salient for contribution behaviors: content-based, and need-based. Content-based categories concern the type of content provided for each contribution and involve whether contributions are suggestions/ideas and whether they have sensitive content. Need-based categories concern the different needs of employees and involve whether employees have a need for peer input, expert opinion, or recognition. Findings suggest that employees are more likely to contribute to community-governed repositories if contributions are suggestions/ideas and there is a need for peer input. On the other hand, employees are more likely to contribute to expert-governed repositories if contributions have sensitive content and there is a need for expert opinion and recognition. This study contributes to extant work by distinguishing between two types of governance mechanisms and identifying the salient categories in contributing to repositories that employ these mechanisms.
References
[1]
Amabile, T.M. 1993. "Motivational Synergy: Toward New Conceptualizations of Intrinsic and Extrinsic Motivation in the Workplace," Human Resource Management Review, 3, 3, pp 185--201.
[2]
Bagozzi, R.P., and Dholakia, U.M. 2002. "Intentional Social Action in Virtual Communities," Journal of Interactive Marketing, 16, 2, pp 2--21.
[3]
Bock, G.-W., Zmud, R.W., Kim, Y.-G., and Lee, J.-N. 2005. "Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate," MIS Quarterly, 29, 1, pp 87--111.
[4]
Bowles, S., and Gintis, H. 2002. "Social Capital and Community Governance," The Economic Journal, 112, 483, pp 419--436.
[5]
Bughin, J., Manyika, J., and Miller, A. 2008. "Building the Web 2.0 Enterprise: Mckinsey Global Survey Results," McKinsey.
[6]
Chen, I.Y.L. 2007. "The Factors Influencing Members' Continuance Intentions in Professional Virtual Communities a Longitudinal Study," Journal of Information Science, 33, 4, pp 451--467.
[7]
Chiu, C.M., Hsu, M.H., and Wang, E.T.G. 2006. "Understanding Knowledge Sharing in Virtual Communities: An Integration of Social Capital and Social Cognitive Theories," Decision Support Systems, 42, 3, pp 1872--1888.
[8]
Cho, K., Chung, T.R., King, W.R., and Schunn, C. 2008. "Peer-Based Computer-Supported Knowledge Refinement: An Empirical Investigation," Communications of the ACM, 51, 3, pp 83--88.
[9]
Chow, W.S., and Chan, L.S. 2008. "Social Network, Social Trust and Shared Goals in Organizational Knowledge Sharing," Information & Management, 45, pp 458--465.
[10]
Constant, D., Kiesler, S., and Sproull, L. 1994. "What's Mine Is Ours, or Is It? A Study of Attitudes About Information Sharing," Information Systems Research, 5, 4, pp 400--421.
[11]
Cosley, D., Frankowski, D., Kiesler, S., Terveen, L., and Riedl, J. 2005. "How Oversight Improves Member-Maintained Communities," in: The SIGCHI conference on Human factors in computing systems. Portland, Oregon, USA: ACM.
[12]
Cummings, J.N., Sproull, L., and Kiesler, S.B. 2002. "Beyond Hearing: Where Real-World and Online Support Meet," Group Dynamics: Theroy, Research, and Practice, 6, 1, pp 78--88.
[13]
Deci, E.L., and Ryan, R.M. (1985). Intrinsic Motivation and Self-Determination in Human Behavior, New York: Plenum.
[14]
DeLone, W.H., and McLean, E.R. 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, 3, 1, pp 60--95.
[15]
Dholakia, U.M., Bagozzi, R.P., and Pearo, L.K. 2004. "A Social Influence Model of Consumer Participation in Network-and Small-Group-Based Virtual Communities," International Journal of Research in Marketing, 21, 3, pp 241--263.
[16]
Eppler, M.J. 2004. "Managing Knowledge Content Quality-Lessons from It Analysts." Switzerland: Institute for Media and Communications Management.
[17]
Flanagan, J.C. 1954. "The Critical Incident Technique," Psychological bulletin, 51, 4, pp 327--358.
[18]
Garland, M. 2012. "Enhancing Sharepoint through Information Governance."
[19]
Grace, T.P.L. 2009. "Wikis as a Knowledge Management Tool," Journal of Knowledge Management, 13, 4, pp 64--74.
[20]
He, W., and Wei, K.-K. 2009. "What Drives Continued Knowledge Sharing? An Investigation of Knowledge-Contribution and -Seeking Beliefs," Decision Support Systems, 46, 4, pp 826--838.
[21]
Herzberg, F. (1966). Work and the Nature of Man, Cleveland, OH: World Publishing Co.
[22]
Jarvenpaaa, S.L., and Staples, D.S. 2000. "The Use of Collaborative Electronic Media for Information Sharing: An Exploratory Study of Determinants," Journal of Strategic Information Systems, 9, pp 129--154.
[23]
Kalman, M.E., Monge, P., Fulk, J., and Heino, R. 2002. "Motivations to Resolve Communication Dilemmas in Database-Mediated Collaboration," Communication Research, 29, 2, pp 125--154.
[24]
Kankanhalli, A., Tan, B.C.Y., and Wei, K.-K. 2005. "Contributing to Electronic Knowledge Repositories: An Empirical Investigation," MIS Quarterly, 29 1, pp 113--143.
[25]
Kayhan, V.O., and Bhattacherjee, A. 2009. "Improving the Quality of Knowledge Assets: Governance of Knowledge Repositories," in: 15th Americas Conference on Information Systems (AMCIS). San Francisco, CA.
[26]
King, W.R., Marks, P.V., and McCoy, S. 2002. "The Most Important Issues in Knowledge Management," Communications of ACM, 45, 9, pp 93--97.
[27]
Koh, J., Kim, Y.G., Butler, B., and Bock, G.W. 2007. "Encouraging Participation in Virtual Communities," Communications of the ACM, 50, 2, pp 69--73.
[28]
Kronick, D.A. 1990. "Peer Review in 18th-Century Scientific Journalism," The Journal of American Medical Association, 263, 10, pp 1321--1322.
[29]
Levy, M. 2009. "Web 2.0 Implications on Knowledge Management," Journal of Knowledge Management, 13, 1, pp 120--134.
[30]
Lin, T.-C., and Huang, C.-C. 2008. "Understanding Knowledge Management System Usage Antecedents: An Integration of Social Cognitive Theory and Task Technology Fit," Information & Management, 45 6, pp 410--417.
[31]
McKinsey. 2008. "Building the Web 2.0 Enterprise: Mckinsey Global Survey Results," in: The McKinsey Quarterly.
[32]
Neus, A., and Scherf, P. 2004. "Managing Knowledge Peer-to-Peer -- Concepts and Challenges," International Journal of Internet and Enterprise Management, 2, 1, pp 96--111.
[33]
Nevo, D., Benbasat, I., and Wand, Y. 2009. "Who Knows What?," in: Wall Street Journal (Eastern Edition). p. R.4.
[34]
Pfaff, C.C., and Hasan, H. 2011. "Wiki-Based Knowledge Management Systems for More Democratic Organizations," The Journal of Computer Information Systems, 52, 2, pp 73--82.
[35]
Stern, P.N. 1980. "Grounded Theory Methodology: Its Uses and Processes," Journal of Nursing Scholarship, 12, 1, pp 20--23.
[36]
Strauss, A.L., and Corbin, J.M. (1998). Basics of Qualitative Research Techniques and Procedures for Developing Grounded Theory, Thousand Oaks: Sage Publications.
[37]
Wasko, M.M., and Faraj, S. 2005. "Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice," MIS Quarterly, 29, 1, pp 35--57.
[38]
Yuan, Y., Fulk, J., Shumate, M., Monge, P.R., Bryant, J.A., and Matsaganis, M. 2005. -- Individual Participation in Organizational Information Commons, Human Communication Research, 31, 2, pp 212--240.
Index Terms
- The salience of governance mechanisms in contributingto electronic repositories
Recommendations
Verification of Knowledge Assets in Electronic Repositories: Expert-and Community-Governance
Two mechanisms that verify knowledge contributions in electronic repositories are expert-governance and community-governance. Our goal is to examine repository users' perceptions of the conditions under which these mechanisms verify knowledge ...
Effective information technology (IT) governance mechanisms: An IT outsourcing perspective
Effective IT governance will ensure alignment between IT and business goals. Organizations with ineffective IT governance will suffer due to poor performance of IT resources such as inaccurate information quality, inefficient operating costs, runaway IT ...
IT governance mechanisms in managing IT business value
Most organizations in all sectors of industry, commerce and government are fundamentally dependent on their information systems (IS) and would quickly cease to function should the technology (preferably information technology - IT) that underpins their ...
Comments
Information & Contributors
Information
Published In
Copyright © 2014 Authors.
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Published: 14 May 2014
Published in SIGMIS Volume 45, Issue 2
Check for updates
Author Tags
Qualifiers
- Column
- Research
- Refereed
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- View Citations1Total Citations
- 80Total Downloads
- Downloads (Last 12 months)3
- Downloads (Last 6 weeks)0
Reflects downloads up to 24 Jan 2025
Other Metrics
Citations
Cited By
View all- Kow YCheng W(2018)Complimenting Invisible WorkProceedings of the ACM on Human-Computer Interaction10.1145/32743652:CSCW(1-22)Online publication date: 1-Nov-2018
View Options
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign in