research-article

Handheld versus wearable interaction design for professionals: a case study of hospital service work

Authors:

Mikkel Baun Kjærgaard,

Kaj GrønbækAuthors Info & Claims

OzCHI '14: Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design

Pages 260 - 269

https://doi.org/10.1145/2686612.2686651

Published: 02 December 2014 Publication History

Abstract

With the blooming of new available wrist-worn devices there are potentials for these to support the work done in many professional domains. One such domain is hospital service work. This paper explores two wearable prototypes' challenges and opportunities to support future hospital service work. This explorative study was conducted with 4 experienced hospital orderlies who interacted with an application across two wearable concepts, and one handheld smartphone in five scenarios, not involving patients, in a hospital environment. The interactions were recorded with a chest-mounted camera afterwards semi-structured interviews with each participant were conducted. This study shows that wearable computers can effectively support the maintenance work of the orderlies and has domain-specific advantages over the handheld smartphone, e.g., the former support glancing at the task information. Furthermore, we outline aspects to aid designers of next generation wearable designs for hospital service work.

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Cited By

Regal GWais-Zechmann BGattol VGarschall MTscheligi M(2018)Smart Pocket WatchProceedings of the 11th PErvasive Technologies Related to Assistive Environments Conference10.1145/3197768.3201524(269-272)Online publication date: 26-Jun-2018
https://dl.acm.org/doi/10.1145/3197768.3201524
Yamamoto KYoshida MKuramoto ITsujino Y(2017)Supporting novice waiters by indicating next action based on partial task integration algorithm2017 International Conference on Biometrics and Kansei Engineering (ICBAKE)10.1109/ICBAKE.2017.8090630(13-17)Online publication date: Sep-2017
https://doi.org/10.1109/ICBAKE.2017.8090630
Stisen AVerdezoto NBlunck HKjærgaard MGrønbæk KGergle DMorris MBjørn PKonstan J(2016)Accounting for the Invisible Work of Hospital OrderliesProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing10.1145/2818048.2820006(980-992)Online publication date: 27-Feb-2016
https://dl.acm.org/doi/10.1145/2818048.2820006
Show More Cited By

Index Terms

Handheld versus wearable interaction design for professionals: a case study of hospital service work
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
    2. Interaction devices
      1. Touch screens

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OzCHI '14: Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design

December 2014

689 pages

ISBN:9781450306539

DOI:10.1145/2686612

Conference Chair:
Tuck Leong
University of Technology Sydney

Copyright © 2014 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Sponsors

U1: U1 PTY LTD
IDHuP: Interaction Design and Human Practice Lab
UTS-HCTDRS: The UTS Human Centred Technology Design Research Strength
CSIRO
QUT
HFESA: Human Factors and Ergonomics Society of Australia Inc.
University of Technology Sydney
IDF: The Interaction Design Foundation
CHISIG: Computer-Human Interaction Special Interest Group, Human Factors & Ergonomics Society of Australia

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 02 December 2014

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OzCHI '14

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IDHuP
UTS-HCTDRS
HFESA
IDF
CHISIG

OzCHI '14: the Future of Design

December 2 - 5, 2014

New South Wales, Sydney, Australia

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OzCHI '14 Paper Acceptance Rate 85 of 176 submissions, 48%;

Overall Acceptance Rate 362 of 729 submissions, 50%

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Cited By

Regal GWais-Zechmann BGattol VGarschall MTscheligi M(2018)Smart Pocket WatchProceedings of the 11th PErvasive Technologies Related to Assistive Environments Conference10.1145/3197768.3201524(269-272)Online publication date: 26-Jun-2018
https://dl.acm.org/doi/10.1145/3197768.3201524
Yamamoto KYoshida MKuramoto ITsujino Y(2017)Supporting novice waiters by indicating next action based on partial task integration algorithm2017 International Conference on Biometrics and Kansei Engineering (ICBAKE)10.1109/ICBAKE.2017.8090630(13-17)Online publication date: Sep-2017
https://doi.org/10.1109/ICBAKE.2017.8090630
Stisen AVerdezoto NBlunck HKjærgaard MGrønbæk KGergle DMorris MBjørn PKonstan J(2016)Accounting for the Invisible Work of Hospital OrderliesProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing10.1145/2818048.2820006(980-992)Online publication date: 27-Feb-2016
https://dl.acm.org/doi/10.1145/2818048.2820006
Bossen CFoss MGergle DMorris MBjørn PKonstan J(2016)The Collaborative work of Hospital PortersProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing10.1145/2818048.2820002(965-979)Online publication date: 27-Feb-2016
https://dl.acm.org/doi/10.1145/2818048.2820002
Stisen AMathisen ASorensen SBlunck HKjargaard MPrentow T(2016)Task phase recognition for highly mobile workers in large building complexes2016 IEEE International Conference on Pervasive Computing and Communications (PerCom)10.1109/PERCOM.2016.7456504(1-9)Online publication date: Mar-2016
https://doi.org/10.1109/PERCOM.2016.7456504

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