abstract

Using Robots to Moderate Team Conflict: The Case of Repairing Violations

Authors:

Nikolas Martelaro,

Pamela J. HindsAuthors Info & Claims

HRI '15: Proceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction

Pages 229 - 236

https://doi.org/10.1145/2696454.2696460

Published: 02 March 2015 Publication History

Abstract

We explore whether robots can positively influence conflict dynamics by repairing interpersonal violations that occur during a team-based problem-solving task. In a 2 (negative trigger: task- directed vs. personal attack) x 2 (repair: yes vs. no) between- subjects experiment (N = 57 teams, 114 participants), we studied the effect of a robot intervention on affect, perceptions of conflict, perceptions of team members' contributions, and team performance during a problem-solving task. Specifically, the robot either intervened by repairing a task-directed or personal attack by a confederate or did not intervene. Contrary to our expectations, we found that the robot's repair interventions increased the groups' awareness of conflict after the occurrence of a personal attack thereby acting against the groups' tendency to suppress the conflict. These findings suggest that repair heightened awareness of a normative violation. Overall, our results provide support for the idea that robots can aid team functioning by regulating core team processes such as conflict.

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Using Robots to Moderate Team Conflict: The Case of Repairing Violations

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cover image ACM Conferences

HRI '15: Proceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction

March 2015

368 pages

ISBN:9781450328838

DOI:10.1145/2696454

General Chairs:
Julie A. Adams
Vanderbilt University, USA
,
William Smart
Oregon State University, USA
,
Program Chairs:
Bilge Mutlu
University of Wisconsin-Madison, USA
,
Leila Takayama
Google[x], USA

Copyright © 2015 ACM.

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RA: IEEE Robotics and Automation Society
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New York, NY, United States

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Published: 02 March 2015

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Office of Naval Research

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HRI '15

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HRI '15: ACM/IEEE International Conference on Human-Robot Interaction

March 2 - 5, 2015

Oregon, Portland, USA

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https://dl.acm.org/doi/10.5555/3635637.3663260
Ren YClement J(2024)Augmenting Human Teams with Robots in Knowledge Work Settings: Insights from the LiteratureACM Transactions on Human-Robot Interaction10.1145/364988413:2(1-34)Online publication date: 14-Jun-2024
https://dl.acm.org/doi/10.1145/3649884
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