research-article

Does Herzberg's Notion of Hygienes and Motivators Apply to User Experience?

Authors:

Alexandre N. Tuch,

Kasper HornbækAuthors Info & Claims

ACM Transactions on Computer-Human Interaction (TOCHI), Volume 22, Issue 4

Article No.: 16, Pages 1 - 24

https://doi.org/10.1145/2724710

Published: 29 June 2015 Publication History

Abstract

This article investigates Herzberg's [1959] notion of hygienes, factors contributing to dissatisfaction but not to satisfaction, and motivators, factors contributing to satisfaction but not to dissatisfaction, in the context of user experience (UX). Earlier work has theorized that the notion of hygienes and motivators applies to UX but has neither shown empirical evidence for this theory nor exemplified what such factors would look like in UX. We adapt Herzberg's methodology to analyze 303 events where users felt good or bad about their smartphone and derive factors that may work as hygienes or motivators. We identified technical quality and price as hygienes, and utility and convenience as motivators. These factors do not correspond to those mentioned as typical examples of hygienes and motivators in the UX literature (i.e., instrumental qualities such as usability for hygienes and non-instrumental qualities such as beauty for motivators). We discuss this discrepancy in the context of pragmatic and hedonic quality and psychological need fulfillment.

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Cited By

Yu YFu QZhang DGu Q(2024)Understanding User Experience with Smart Home ProductsJournal of Computer Information Systems10.1080/08874417.2024.2408006(1-23)Online publication date: 21-Oct-2024
https://doi.org/10.1080/08874417.2024.2408006
Hertzum MHornbæk K(2023)Frustration: Still a Common User ExperienceACM Transactions on Computer-Human Interaction10.1145/358243230:3(1-26)Online publication date: 10-Jun-2023
https://dl.acm.org/doi/10.1145/3582432
Hohm AHappel OHurtienne JGrundgeiger T(2023)"When the Beeping Stops, you Completely Freak Out" - How Acute Care Teams Experience and Use TechnologyProceedings of the ACM on Human-Computer Interaction10.1145/35795907:CSCW1(1-29)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579590
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Index Terms

Does Herzberg's Notion of Hygienes and Motivators Apply to User Experience?
1. Computing methodologies
  1. Artificial intelligence
    1. Philosophical/theoretical foundations of artificial intelligence
      1. Cognitive science
2. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI theory, concepts and models
  2. Interaction design
    1. Interaction design theory, concepts and paradigms

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Published In

cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 22, Issue 4

July 2015

147 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/2798442

Editor:
Shumin Zhai
Google, Inc.

Issue’s Table of Contents

Copyright © 2015 ACM.

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Association for Computing Machinery

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Publication History

Published: 29 June 2015

Accepted: 01 January 2015

Revised: 01 January 2015

Received: 01 July 2014

Published in TOCHI Volume 22, Issue 4

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Cited By

Yu YFu QZhang DGu Q(2024)Understanding User Experience with Smart Home ProductsJournal of Computer Information Systems10.1080/08874417.2024.2408006(1-23)Online publication date: 21-Oct-2024
https://doi.org/10.1080/08874417.2024.2408006
Hertzum MHornbæk K(2023)Frustration: Still a Common User ExperienceACM Transactions on Computer-Human Interaction10.1145/358243230:3(1-26)Online publication date: 10-Jun-2023
https://dl.acm.org/doi/10.1145/3582432
Hohm AHappel OHurtienne JGrundgeiger T(2023)"When the Beeping Stops, you Completely Freak Out" - How Acute Care Teams Experience and Use TechnologyProceedings of the ACM on Human-Computer Interaction10.1145/35795907:CSCW1(1-29)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579590
Anwar AShi TSchneider O(2023)Factors of Haptic Experience across Multiple Haptic ModalitiesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581514(1-12)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581514
Yu YDavis F(2023)User Satisfaction and Dissatisfaction: Bipolar versus Unipolar ConceptualizationsJournal of Computer Information Systems10.1080/08874417.2023.222662764:4(486-500)Online publication date: 27-Jun-2023
https://doi.org/10.1080/08874417.2023.2226627
Sutcliffe ABencomo NDarby APaucar LSawyer P(2023)To download or not to download the Covid-19 Track and Trace App? What is more influential in users’ minds?International Journal of Human-Computer Studies10.1016/j.ijhcs.2023.103140180:COnline publication date: 1-Dec-2023
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Wölfel CBurmester M(2023)Addressing Psychological Needs in Designing for a Sustainable Circular EconomyDesign for a Sustainable Circular Economy10.1007/978-981-99-7532-7_9(153-177)Online publication date: 30-Dec-2023
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Gramlich JPauli SHuber SBaur CHurtienne J(2022)Fin, Whale, Coin and Flatterer: Exploring Tangibles for Air Traffic ControlProceedings of the Sixteenth International Conference on Tangible, Embedded, and Embodied Interaction10.1145/3490149.3502260(1-13)Online publication date: 13-Feb-2022
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Rasmussen MFrydendahl JMekler EHornbæk K(2022)Is Time on Smartphones Well Spent?Interacting with Computers10.1093/iwc/iwac00333:5(522-536)Online publication date: 11-Apr-2022
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Hohm AHappel OHurtienne JGrundgeiger T(2022)User experience in safety–critical domains: a survey on motivational orientations and psychological need satisfaction in acute careCognition, Technology and Work10.1007/s10111-022-00697-024:2(247-260)Online publication date: 1-May-2022
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