research-article

Privacy in Repair: An Analysis of the Privacy Challenges Surrounding Broken Digital Artifacts in Bangladesh

Authors:

Syed Ishtiaque Ahmed,

Md. Rashidujjaman Rifat,

Faysal Hossain Shezan,

Nicola DellAuthors Info & Claims

ICTD '16: Proceedings of the Eighth International Conference on Information and Communication Technologies and Development

Article No.: 11, Pages 1 - 10

https://doi.org/10.1145/2909609.2909661

Published: 03 June 2016 Publication History

Abstract

This paper presents an analysis of the privacy issues associated with the practice of repairing broken digital objects in Bangladesh. Historically, research in Human-Computer Interaction (HCI), Information and Communication Technologies for Development (ICTD), and related disciplines has focused on the design and development of new interventions or technologies. As a result, the repair of old or broken technologies has been an often neglected topic of research. The goal of our work is to improve the practices surrounding the repair of digital artifacts in developing countries. Specifically, in this paper we examine the privacy challenges associated with the process of repairing digital artifacts, which usually requires that the owner of a broken artifact hand over the technology to a repairer. Findings from our ethnographic work conducted at 10 repair markets in Dhaka, Bangladesh, show a variety of ways in which the privacy of an individual's personal data may be compromised during the repair process. We also examine people's perceptions around privacy in repair and its connections with broader social and cultural values. Finally, we discuss the challenges and opportunities for future research to strengthen the repair ecosystem in developing countries. Taken together, our findings contribute to the growing discourse around post-use cycles of technology in ICTD and HCI.

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Cited By

Vats TSailaja NAnselmo Polido Lopes F(2024)Exploration of User Perspectives around Software and Data-Related Challenges Associated with IoT Repair and Maintenance against Obsolescence: User Study on Software and Data Interactions and Considerations for IoT Repair and Maintenance against ObsolescenceProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685383(1-17)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685383
Raghunath AMetzger AEaston HLiu XWang FWang YZhao YMpogole HAnderson R(2024)eKichabi v2: Designing and Scaling a Dual-Platform Agricultural Technology in Rural TanzaniaProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642099(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642099
Saha PNowsher NBaidya AMim NAhmed SHaque S(2024)Computing and the Stigmatized: Trust, Surveillance, and Spatial Politics with the Sex Workers in BangladeshProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642005(1-22)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642005
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Index Terms

Privacy in Repair: An Analysis of the Privacy Challenges Surrounding Broken Digital Artifacts in Bangladesh
1. Human-centered computing
  1. Human computer interaction (HCI)

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ICTD '16: Proceedings of the Eighth International Conference on Information and Communication Technologies and Development

June 2016

427 pages

ISBN:9781450343060

DOI:10.1145/2909609

Conference Chair:
Kentaro Toyama
University of Michigan

Copyright © 2016 ACM.

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University of Michigan: University of Michigan

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Published: 03 June 2016

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ICTD '16

ICTD '16: Eighth International Conference on Information and Communication Technologies and Development

June 3 - 6, 2016

MI, Ann Arbor, USA

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Overall Acceptance Rate 22 of 116 submissions, 19%

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Cited By

Vats TSailaja NAnselmo Polido Lopes F(2024)Exploration of User Perspectives around Software and Data-Related Challenges Associated with IoT Repair and Maintenance against Obsolescence: User Study on Software and Data Interactions and Considerations for IoT Repair and Maintenance against ObsolescenceProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685383(1-17)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685383
Raghunath AMetzger AEaston HLiu XWang FWang YZhao YMpogole HAnderson R(2024)eKichabi v2: Designing and Scaling a Dual-Platform Agricultural Technology in Rural TanzaniaProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642099(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642099
Saha PNowsher NBaidya AMim NAhmed SHaque S(2024)Computing and the Stigmatized: Trust, Surveillance, and Spatial Politics with the Sex Workers in BangladeshProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642005(1-22)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642005
Kilic DSailaja N(2024)User-Centred Repair: From Current Practices to Future DesignDistributed, Ambient and Pervasive Interactions10.1007/978-3-031-59988-0_4(52-71)Online publication date: 1-Jun-2024
https://doi.org/10.1007/978-3-031-59988-0_4
Shrestha ASharma TSaha PAhmed SAl-Ameen M(2023)A First Look into Software Security Practices in BangladeshACM Journal on Computing and Sustainable Societies10.1145/36163831:1(1-24)Online publication date: 22-Sep-2023
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Paudel RDumaru PShrestha AKocabas HAl-Ameen M(2023)A Deep Dive into User's Preferences and Behavior around Mobile Phone SharingProceedings of the ACM on Human-Computer Interaction10.1145/35795957:CSCW1(1-22)Online publication date: 16-Apr-2023
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Ceci JStegman JKhan H(2023)No Privacy in the Electronics Repair Industry2023 IEEE Symposium on Security and Privacy (SP)10.1109/SP46215.2023.10179413(3347-3364)Online publication date: May-2023
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Rohanifar YSultana SHasan SChandra PAhmed S(2022)"Kabootar": Towards Informal, Trustworthy, and Community-Based FinTech for Marginalized ImmigrantsProceedings of the ACM on Human-Computer Interaction10.1145/35551096:CSCW2(1-32)Online publication date: 11-Nov-2022
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Rohanifar YSultana SNandy SSaha PChowdhury MAl-Ameen MAhmed S(2022)The Role of Intermediaries, Terrorist Assemblage, and Re-skilling in the Adoption of Cashless Transaction Systems in BangladeshProceedings of the 5th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies10.1145/3530190.3534810(266-279)Online publication date: 29-Jun-2022
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