research-article

Exploring the Affordances of Social Media Platforms in Supporting Emerging Public Service Paradigms

Authors:

Adegboyega Ojo,

Olfa Belkahla DrissAuthors Info & Claims

ICEGOV '15-16: Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance

Pages 177 - 186

https://doi.org/10.1145/2910019.2910026

Published: 01 March 2016 Publication History

Abstract

Governments are increasing reaching out beyond their organizational boundaries to engage citizens in policy design, co-created and co-delivered public services. While social media platforms have been largely used by government entities for communicating with and obtaining feedbacks on programs and services from citizens; traditional websites remain the primary interaction channel for emerging co-delivered services involving Citizen-to-Government (C2G) interactions. This work explores the affordances of the social media platform as a more natural platform to support not only C2G, but also Citizen-to-Citizen services (C2C) and Intermediary-to-Government (I2G) services. By considering a set of concrete C2C and C2G initiatives, we determine 1) the extent to which social media platform affordances support these initiatives, 2) the relative advantage of using these social media platforms over traditional government websites. Insights from this work should help in moving Government Social Media policies to cover the use of social media channels for C2C, C2G and I2G services.

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Exploring the Affordances of Social Media Platforms in Supporting Emerging Public Service Paradigms
1. Human-centered computing
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ICEGOV '15-16: Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance

March 2016

453 pages

ISBN:9781450336406

DOI:10.1145/2910019

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 01 March 2016

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ICEGOV '15-16

ICEGOV '15-16: 9th International Conference on Theory and Practice of Electronic Governance

March 1 - 3, 2016

Montevideo, Uruguay

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https://doi.org/10.1080/1369118X.2024.2380759
Kim JRojas H(2024)How Does Political Communication Relate to Perceived Extremity of Partisans and Their Divides? From Communication to Polarization Perceptions to Political EngagementCommunication Studies10.1080/10510974.2024.239290976:1(48-71)Online publication date: 4-Sep-2024
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