short-paper

Quality Model for e-Government Processes at the University Level: a Literature Review

Authors:

Patricia PesadoAuthors Info & Claims

ICEGOV '15-16: Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance

Pages 436 - 439

https://doi.org/10.1145/2910019.2910106

Published: 01 March 2016 Publication History

Abstract

Electronic Government (EGOV) refers to the use of digital technologies for improving government interactions with citizens and businesses. A major area in EGOV research is service delivery, and several classifications are available to categorize services provided by government institutions. However, there are also EGOV services that are delivered by non-government entities, like public registries, universities, and others. In particular, universities are institutions that have their own internal democratic government and have a great degree of autonomy from the political government. This paper presents findings of a literature review of research work produced in the last five years on the area of EGOV and quality assessment of EVOV services, from a Computer Science perspective, with special focus on EGOV services delivered by universities.

References

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IRAM;ISO 2006. IRAM-ISO-IEC 90003 - Software engineering. Guidelines for the application of ISO 9001:2000 to computer software. (2006).

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Digital Library

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Cited By

Chytas KTsolakidis ATriperina EKaranikolas NSkourlas C(2023)Academic Data Derived from a University E-government analytic platform: An Educational Data Mining ApproachData in Brief10.1016/j.dib.2023.109357(109357)Online publication date: Jul-2023
https://doi.org/10.1016/j.dib.2023.109357
Chytas KTsolakidis ATriperina EKaranikolas NSkourlas C(2023)An Integrated Platform for Educational and Research Management Using Institutional Digital ResourcesNovel & Intelligent Digital Systems: Proceedings of the 3rd International Conference (NiDS 2023)10.1007/978-3-031-44146-2_27(266-276)Online publication date: 23-Sep-2023
https://doi.org/10.1007/978-3-031-44146-2_27
Pasini AEstevez EPesado P(2019)Assessment Model for Digital Services provided by Higher Education InstitutionsProceedings of the 20th Annual International Conference on Digital Government Research10.1145/3325112.3325268(468-477)Online publication date: 18-Jun-2019
https://dl.acm.org/doi/10.1145/3325112.3325268
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Quality Model for e-Government Processes at the University Level: a Literature Review
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ICEGOV '15-16: Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance

March 2016

453 pages

ISBN:9781450336406

DOI:10.1145/2910019

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 01 March 2016

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ICEGOV '15-16

ICEGOV '15-16: 9th International Conference on Theory and Practice of Electronic Governance

March 1 - 3, 2016

Montevideo, Uruguay

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Cited By

Chytas KTsolakidis ATriperina EKaranikolas NSkourlas C(2023)Academic Data Derived from a University E-government analytic platform: An Educational Data Mining ApproachData in Brief10.1016/j.dib.2023.109357(109357)Online publication date: Jul-2023
https://doi.org/10.1016/j.dib.2023.109357
Chytas KTsolakidis ATriperina EKaranikolas NSkourlas C(2023)An Integrated Platform for Educational and Research Management Using Institutional Digital ResourcesNovel & Intelligent Digital Systems: Proceedings of the 3rd International Conference (NiDS 2023)10.1007/978-3-031-44146-2_27(266-276)Online publication date: 23-Sep-2023
https://doi.org/10.1007/978-3-031-44146-2_27
Pasini AEstevez EPesado P(2019)Assessment Model for Digital Services provided by Higher Education InstitutionsProceedings of the 20th Annual International Conference on Digital Government Research10.1145/3325112.3325268(468-477)Online publication date: 18-Jun-2019
https://dl.acm.org/doi/10.1145/3325112.3325268
Hu YQin XXie B(2019)Research on Semantic Composition of Smart Government Services Based on Abstract ServicesAdvances in Intelligent Systems and Interactive Applications10.1007/978-3-030-34387-3_99(803-814)Online publication date: 30-Nov-2019
https://doi.org/10.1007/978-3-030-34387-3_99

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