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First Impressions in Human--Agent Virtual Encounters

Authors:

Hannes Högni Vilhjálmsson,

Timothy BickmoreAuthors Info & Claims

ACM Transactions on Computer-Human Interaction (TOCHI), Volume 23, Issue 4

Article No.: 24, Pages 1 - 40

https://doi.org/10.1145/2940325

Published: 13 August 2016 Publication History

Abstract

In greeting encounters, first impressions of personality and attitude are quickly formed and might determine important relational decisions, such as the likelihood and frequency of subsequent encounters. An anthropomorphic user interface is not immune to these judgments, specifically when exhibiting social interaction skills in public spaces. A favorable impression may help engaging users in interaction and attaining acceptance for long-term interactions. We present three studies implementing a model of first impressions for initiating user interactions with an anthropomorphic museum guide agent with socio-relational skills. We focus on nonverbal behavior exhibiting personality and interpersonal attitude. In two laboratory studies, we demonstrate that impressions of an agent's personality are quickly formed based on proximity, whereas interpersonal attitude is conveyed through smile and gaze. We also found that interpersonal attitude has greater impact than personality on the user's decision to spend time with the agent. These findings are then applied to a museum guide agent exhibited at the Boston Museum of Science. In this field study, we show that employing our model increases the number of visitors engaging in interaction.

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Cited By

SILPANI DYOSHIDA K(2024)Enhancing Decision-Making System with Implicit Attitude and Preferences: A Comprehensive Review in Computational Social ScienceInternational Journal of Affective Engineering10.5057/ijae.IJAE-D-24-00011Online publication date: 2024
https://doi.org/10.5057/ijae.IJAE-D-24-00011
Xun WZhang S(2024)Research on Technical Approaches of Artificial Intelligence Algorithms to Simulate Complex Human Interactions in Virtual Reality EnvironmentsApplied Mathematics and Nonlinear Sciences10.2478/amns-2024-16519:1Online publication date: 5-Jul-2024
https://doi.org/10.2478/amns-2024-1651
Seymour MYuan LRiemer KDennis A(2024)Less Artificial, More Intelligent: Understanding Affinity, Trustworthiness, and Preference for Digital HumansInformation Systems Research10.1287/isre.2022.0203Online publication date: 2-Sep-2024
https://doi.org/10.1287/isre.2022.0203
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Index Terms

First Impressions in Human--Agent Virtual Encounters
1. Computing methodologies
  1. Artificial intelligence
    1. Distributed artificial intelligence
      1. Intelligent agents
  2. Modeling and simulation
    1. Simulation types and techniques
      1. Simulation by animation
2. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods

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Published In

cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 23, Issue 4

September 2016

199 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/2983309

Editor:
Ken Hinckley
Microsoft Research

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Copyright © 2016 ACM.

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Publication History

Published: 13 August 2016

Accepted: 01 May 2016

Revised: 01 May 2016

Received: 01 December 2014

Published in TOCHI Volume 23, Issue 4

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https://doi.org/10.5057/ijae.IJAE-D-24-00011
Xun WZhang S(2024)Research on Technical Approaches of Artificial Intelligence Algorithms to Simulate Complex Human Interactions in Virtual Reality EnvironmentsApplied Mathematics and Nonlinear Sciences10.2478/amns-2024-16519:1Online publication date: 5-Jul-2024
https://doi.org/10.2478/amns-2024-1651
Seymour MYuan LRiemer KDennis A(2024)Less Artificial, More Intelligent: Understanding Affinity, Trustworthiness, and Preference for Digital HumansInformation Systems Research10.1287/isre.2022.0203Online publication date: 2-Sep-2024
https://doi.org/10.1287/isre.2022.0203
Blunden HBrodsky A(2024)A Review of Virtual Impression Management Behaviors and OutcomesJournal of Management10.1177/01492063231225160Online publication date: 14-Mar-2024
https://doi.org/10.1177/01492063231225160
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Rekik RWuhrer SHoyet LZibrek KOlivier A(2024)A Survey on Realistic Virtual Human Animations: Definitions, Features and EvaluationsComputer Graphics Forum10.1111/cgf.1506443:2Online publication date: 30-Apr-2024
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Yan HWei YXiong H(2024)How Do Initial and Interactive Social Cues Increase Customers’ Continuance Usage Intention of Chatbots?International Journal of Human–Computer Interaction10.1080/10447318.2024.2352928(1-18)Online publication date: 20-May-2024
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Tuncer SLicoppe CLuff PHeath C(2024)Recipient design in human–robot interaction: the emergent assessment of a robot’s competenceAI & Society10.1007/s00146-022-01608-739:4(1795-1810)Online publication date: 1-Aug-2024
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Wutz MHermes MWinter VKöberlein-Neu J(2023)Factors Influencing the Acceptability, Acceptance, and Adoption of Conversational Agents in Health Care: Integrative ReviewJournal of Medical Internet Research10.2196/4654825(e46548)Online publication date: 26-Sep-2023
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Zargham NAlexandrovsky DMildner TPorzel RMalaka R(2023)"Let's Face It": Investigating User Preferences for Virtual Humanoid Home AssistantsProceedings of the 11th International Conference on Human-Agent Interaction10.1145/3623809.3623821(246-256)Online publication date: 4-Dec-2023
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