research-article

Oh that's what you meant!: reducing emoji misunderstanding

Authors:

Garreth W. Tigwell,

David R. FlatlaAuthors Info & Claims

MobileHCI '16: Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct

Pages 859 - 866

https://doi.org/10.1145/2957265.2961844

Published: 06 September 2016 Publication History

Abstract

Emoji provide a way to express nonverbal conversational cues in computer-mediated communication. However, people need to share the same understanding of what each emoji symbolises, otherwise communication can breakdown. We surveyed 436 people about their use of emoji and ran an interactive study using a two-dimensional emotion space to investigate (1) the variation in people's interpretation of emoji and (2) their interpretation of corresponding Android and iOS emoji. Our results show variations between people's ratings within and across platforms. We outline our solution to reduce misunderstandings that arise from different interpretations of emoji.

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Cited By

Griggio CGorman BTigwell G(2024)Party Face Congratulations! Exploring Design Ideas to Help Sighted Users with Emoji Accessibility when Messaging with Screen Reader UsersProceedings of the ACM on Human-Computer Interaction10.1145/36410148:CSCW1(1-31)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3641014
Lee CYuan C(2024)The Hidden Toll of Instant Messaging Use in Remote Work: Interaction Dynamics Between Subordinates and SupervisorsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642913(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642913
Zolyomi ASnyder J(2024)An Emotion Translator: Speculative Design By Neurodiverse DyadsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642210(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642210
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Index Terms

Oh that's what you meant!: reducing emoji misunderstanding
1. Human-centered computing

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cover image ACM Conferences

MobileHCI '16: Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct

September 2016

664 pages

ISBN:9781450344135

DOI:10.1145/2957265

General Chairs:
Fabio Paternò
CNR-ISTI, Italy
,
Kaisa Väänänen
Tampere University of Technology, Finland
,
Program Chairs:
Karen Church
Intercom, USA
,
Jonna Häkkilä
University of Lapland, Finland
,
Antonio Krüger
DFKI, Germany
,
Marcos Serrano
University of Toulouse, France

Copyright © 2016 ACM.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 06 September 2016

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MobileHCI '16

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MobileHCI '16: 18th International Conference on Human-Computer Interaction with Mobile Devices and Services

September 6 - 9, 2016

Florence, Italy

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Overall Acceptance Rate 202 of 906 submissions, 22%

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Cited By

Griggio CGorman BTigwell G(2024)Party Face Congratulations! Exploring Design Ideas to Help Sighted Users with Emoji Accessibility when Messaging with Screen Reader UsersProceedings of the ACM on Human-Computer Interaction10.1145/36410148:CSCW1(1-31)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3641014
Lee CYuan C(2024)The Hidden Toll of Instant Messaging Use in Remote Work: Interaction Dynamics Between Subordinates and SupervisorsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642913(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642913
Zolyomi ASnyder J(2024)An Emotion Translator: Speculative Design By Neurodiverse DyadsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642210(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642210
De PBakhshi M(2024)Managing Uncertainties in Technology-Mediated Communication: A Qualitative Study of Business Students’ Perception of Emoji/Emoticon Usage in a Business ContextIEEE Transactions on Professional Communication10.1109/TPC.2024.338278867:2(211-228)Online publication date: Jun-2024
https://doi.org/10.1109/TPC.2024.3382788
Aggrawal AVarshney D(2024)Multimodal Sentiment Analysis: Perceived vs Induced Sentiments2024 Silicon Valley Cybersecurity Conference (SVCC)10.1109/SVCC61185.2024.10637377(1-7)Online publication date: 17-Jun-2024
https://doi.org/10.1109/SVCC61185.2024.10637377
Bai XLiu LLv W(2024)The Impact of Platform Varieties on Emoji Usage: Based on Mixed Research Methods2024 International Conference on Culture-Oriented Science & Technology (CoST)10.1109/CoST64302.2024.00045(190-195)Online publication date: 25-Aug-2024
https://doi.org/10.1109/CoST64302.2024.00045
Viola M(2024)Almost Faces? ;-) Emoticons and Emojis as Cultural Artifacts for Social Cognition OnlineTopoi10.1007/s11245-024-10026-x43:3(673-684)Online publication date: 6-Apr-2024
https://doi.org/10.1007/s11245-024-10026-x
Alharbi AMahzari M(2023)The pragmatic functions of emojis in Arabic tweetsFrontiers in Psychology10.3389/fpsyg.2022.105967213Online publication date: 27-Feb-2023
https://doi.org/10.3389/fpsyg.2022.1059672
Holtgraves T(2023)Emoji, Speech Acts, and Perceived Communicative SuccessJournal of Language and Social Psychology10.1177/0261927X23120045043:1(83-103)Online publication date: 11-Sep-2023
https://doi.org/10.1177/0261927X231200450
Sitbon LBalasuriya SPercy L(2023)Guiding non-verbal conversation about meal choices with intelligent technologiesProceedings of the 35th Australian Computer-Human Interaction Conference10.1145/3638380.3638443(350-359)Online publication date: 2-Dec-2023
https://dl.acm.org/doi/10.1145/3638380.3638443
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