research-article

Mobile Government Applications: Challenges and Needs for a Comprehensive Design Approach

Authors:

Tupokigwe Isagah and

Maria A. WimmerAuthors Info & Claims

ICEGOV '17: Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance

March 2017

Pages 423 - 432

https://doi.org/10.1145/3047273.3047305

Published: 07 March 2017 Publication History

Abstract

The ubiquity of mobile devices has drawn new attention to the field of electronic government. Literature studies report on the significance of m-government, including its motivation, success, and failure in developed and developing countries. However, research on the design of m-government applications is still scarce. Design approaches in the literature lack a comprehensive way of addressing m-government challenges. This paper aims to (1) identify challenges of m-government in developed and developing countries and (2) investigate approaches used for designing m-government applications. The challenges are categorised based on the factors of PESTELMO and are further examined to identify requirements for suitable m-government design. Design approaches are analysed by the Content, Context and Process (CCP) framework and are examined to identify requirements, methods and guidelines addressed. The paper finally outlines research needs for a comprehensive design framework for m-government solutions and presents initial requirements for the framework.

References

[1]

H. Sheng and S. Trimi, "M-government: technologies, applications and challenges," Electronic Government, An International Journal, pp. 1--18, 2008.

[2]

S. Trimi and H. Sheng, "Emerging trends in m-government," Communications of the ACM, pp. 53--58, 2008.

Digital Library

[3]

S. K. Sharma and J. N. Gupta, "Web services architecture for m-government: issues and challenges," Electronic Government, an International Journal 4(1), pp. 462--474, 2004.

[4]

I. Kushchu and H. Kuscu, "From E-government to M-government: Facing the Inevitable," In the 3rd European Conference on e-Government, MCIL Trinity College Dublin Ireland, 2003.

[5]

United Nations, "E-Government in support of sustainable development," E-Government Survey United Nations, New York, 2016.

[6]

United Nations, "E-Government and the future we want," E-Government Survey, 2014.

[7]

United Nations, "E-Government for the people," E-Government Survey, New York, 2012.

[8]

A. P. Oghuma, M.-c. Park and J. J. Rho, "Adoption of mGovernment service initiative in developing countries: A citizen-centric public service delivery perspective," in In 19th ITS Biennial Conference, Bangkok 2012: Moving Forward with Future Technologies-Opening a Platform for All, 2012.

[9]

OECD, "M-Government: Mobile Technologies for Responsive Governments and Connected Socities," OECD Publishing, 2011.

[10]

E. Abu-Shanab and S. Haider, "Major factors influencing the adoption of m-government," Electronic Government, an International Journal, 11(4), pp. 223--240, 2015.

[11]

S. O. Alkaabi and N. Ayad, "Factors Affecting M-Government Deployment and Adoption," World Academy of Science, Engineering and Technology, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering 10, no.1, pp. 314--322, 2016.

[12]

CIO Council, "Government Use of Mobile Technology: Barriers, Opportunities and Gap analysis," Product of the Digital Services Advisory Group and Federal Chief Information Officers Council, 2012.

[13]

N. S. A. Bakar and A. A. Rahman, "Research approaches in examining m-government services: An investigation," 2014.

[14]

C. Mkude and M. A. Wimmer, "E-Government Challenges: Methods Supporting Qualitative and Quantitative Analysis," in In International Conference on Electronic Government and the Information Systems Perspective, 2016.

[15]

I. Yüksel, "Developing a multi-criteria decision making model for PESTEL analysis," International Journal of Business and Management 7(24), p. 52, 2012.

[16]

R. Stockdale and C. Standing, "An interpretive approach to evaluating information systems: A content, context, process framework," European journal of operational research, 173(3), pp. 1090--1102, 2006.

[17]

V. J. Symons, "A review of information systems evaluation: content, context and process," European Journal of Information Systems 1(3), pp. 205--212, 1991.

[18]

C. G. Mkude, Framework for E-Government Systems Design and Implementation for Developing Countries, Koblenz: Fölbach Verlag, 2016.

[19]

K. Goldstein, M. Minges and P. Surya, "Making Government Mobile," Information and Communications for Development, pp. 87--101, 2012.

[20]

B. M. Maumbe and V. Owei, "Bringing M-government to South African citizens: Policy framework, delivery challenges and opportunities," 2006.

[21]

M. Sareen, D. K. Punia and L. Chanana, "Exploring factors affecting use of mobile government services in India," Problems and Perspectives in Management 11(4), pp. 86--93, 2013.

[22]

W. Munyoka and M. F. Manzira, "From E-Government to M-Government - Challenges faced by Sub-Saharan Africa," ICCTIM2014 proceedings: the International Conference on Computing Technology and Information Management., p. 86, 2014.

[23]

O. Al-Hujran, "Toward the utilization of m-Government services in developing countries: a qualitative investigation," International Journal of Business and Social Science, pp. pp. 155--160, 2012.

[24]

D. Mengistu, H. Zo and J. J. Rho, "M-Government: Opportunities and challenges to deliver mobile government services in developing countries.," in In Computer Sciences and Convergence Information Technology, 2009. ICCIT'09, 2009.

Digital Library

[25]

O. M. Olanrewaju, "Mobile Government Framework--A Step Towards Implementation of Mobile Government in Nigeria," International Journal of Information Science, 3(4)., pp. 89--99, 2013.

[26]

A. I. Wasserman, "Software engineering issues for mobile application development," in In Proceedings of the FSE/SDP workshop on Future of software engineering research, 2010.

Digital Library

[27]

T. El-Kiki and E. Lawrence, "Emerging Mobile Government Services: Strategies for Success," BLED 2007 Proceedings, p. 5, 2007.

[28]

A. Al Thunibat, N. A. M. Zin and N. Sahari, "Identifying user requirements of mobile government services in Malaysia using focus group method," Journal of e-government studies and best practices, pp. 1--14, 2011.

[29]

T. Nguyen, A. Goyal, S. Manicka, M. H. M. Nadzri, B. Perepa, S. Singh, J. Tennenbaum and I. B. M. Redbooks, IBM MobileFirst in Action for mGovernment and Citizen Mobile Services, IBM Redbooks, 2015.

[30]

R. Rannu, S. Saksing and T. Mahlakõiv, "Mobile Government: 2010 and Beyond: White paper," Mobi Solutions, 2010.

[31]

S. Müller, S. Han, G. Juell-Skielse and A. Nilsson, "Municipal benefits of a mobile government solution: A study of the Swedish cases," in Pacific Asia Conference on Information Systems, 2014.

[32]

S. M. Lee, X. Tan and S. Trimi, "M-government, from rhetoric to reality: learning from leading countries," Electronic Government, an International Journal Vol 3(2), p. 113, 2006.

[33]

G. C. Misuraca, "e-Government 2015: exploring m-government scenarios, between ICT-driven experiments and citizen-centric implications," Technology Analysis & Strategic Management, 21(3), pp. 407--424, 2009.

[34]

G. Peinel, T. Rose, W. Abramowicz, A. Bassara, A. Filipowska, M. Wiśniewski and P. Żebrowski, "Technical implications and business recommendations for building open and interoperable platform for m-services provisioning," 2005.

[35]

E. Lallana, "SMS and Receipt-Reporting for Tax Purposes in the Philippines," 2004. {Online}. Available: http://www.egov4dev.org/mgovernment/index.shtml. {Accessed 05 08 2015}.

[36]

J. Mazzei, "Responsive Web Design," Business NH Magazine, 13 November 2012.

[37]

S. Mohorovičić, "Implementing responsive web design for enhanced web presence," in In Information & Communication Technology Electronics & Microelectronics (MIPRO), 2013 36th International Convention, 2013.

[38]

S. Xanthopoulos and S. Xinogalos, "A comparative analysis of cross-platform development approaches for mobile applications," in n Proceedings of the 6th Balkan Conference in Informatics, 2013.

Digital Library

[39]

J. du Preez, Assessing the M-government Readiness within the Provincial Government Western Cape, South Africa: Doctoral dissertation, Stellenbosch: University of Stellenbosch, 2009.

[40]

T. Zefferer and P. Teuf, "Opportunities and forthcoming challenges of smartphone based m-government services," Europian Journal of Epractice, 12, pp. 56--68, 2011.

[41]

M. Hassan, T. Jaber and Z. Hamdan, "Adaptive mobile-government framework," in Proceedings of the International Conference on Administrative Development: Towards Excellence in Public Sector Performance, 2008.

[42]

H. S. Al-Khalifa, "Development of mobile government websites: a functional design approach," in In Proceedings of the 13th International Conference on Information Integration and Web-based Applications and Services, 2011.

Digital Library

[43]

J. Hellström, "Mobile phones for good governance-challenges and way forward," W3C Workshop, "African Perspective on the Role of Mobile Technologies in Fostering Social Development", Maputo, Mozambique, 2008.

[44]

Y. Kim, J. Yoon, S. Park and J. Han, "Architecture for implementing the mobile government services in Korea," in Conceptual modeling for advanced application domains, Springer, 2004, p. 601--612.

[45]

M. Kumar and O. P. Sinha, "M-government--mobile technology for e-government," in International conference on e-government, India, 2007.

[46]

I. Zamzam and M. Mahmud, "Mobile Interface for m-Government Services: A Framework for Information Quality Evaluation," International Journal of scientific & engineering research Volume3, Issue8, August 2012.

[47]

N. Ghazali and R. Razali, "A preliminary review of interface design elements for mobile electronic government systems," in 2014 Fourth World Congress on Information and Communication Technologies (WICT), 2014.

[48]

TRA, "Guidelines for Mobile Government UAE," Telecommunications Regulatory Authority, United Arab Emirates, 2013.

[49]

B. Shackel, "Usability-context, framework, definition, design and evaluation," in Human factors for informatics usability, Press Syndicate of the University of Cambridge. ISBN 0 521 36570 8, 1991, pp. 21--37.

Digital Library

[50]

A. F. Ghyasi and I. Kushchu, "m-Government: Cases of developing countries.," M-GovLab, Intl. Univ. of Japan. Electronic references, 2004.

[51]

D. S. K. Seong, "Usability guidelines for designing mobile learning portals," in In Proceedings of the 3rd international conference on Mobile technology, applications & systems, 2006.

Digital Library

[52]

V. Venkatesh, V. Ramesh and A. P. Massey, "Understanding usability in mobile commerce," 2003.

Cited By

Gürler SCavusoglu BOzdamli FMousa KBaykan H(2024)Mobile Government Use and Crisis Management: The Moderating Role of Techno-SkepticismSustainability10.3390/su1612490416:12(4904)Online publication date: 7-Jun-2024
https://doi.org/10.3390/su16124904
Alkhomsan MAlturayeif NAlwadei SBaslyman M(2023)UsAge guidelines: Toward usable Saudi M-Government applications for elderly usersJournal of King Saud University - Computer and Information Sciences10.1016/j.jksuci.2022.11.01135:1(202-218)Online publication date: Jan-2023
https://doi.org/10.1016/j.jksuci.2022.11.011
Mensah IMwakapesa D(2022)The Influence of Electronic Word of Mouth (eWOM) Communications on Citizens' Adoption of Mobile Government ServicesInternational Journal of Electronic Government Research10.4018/IJEGR.29802518:1(1-21)Online publication date: 18-Feb-2022
https://doi.org/10.4018/IJEGR.298025
Show More Cited By

Recommendations

m-Government: Limits and Possibilities for the Use of Mobile Apps as a Citizenship Tool in Brazil
ICEGOV '17: Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance

The growth in the use of smartphones has caused major changes in communication, including new forms of interaction between governments and citizens. The high penetration of these devices, even in developing countries, creates opportunities for the ...
Read More
Addressing Requirements of M-Government Services: Empirical Study from Designers' Perspectives
ICEGOV '18: Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance

Despite the potential of m-government in developing countries, research in its design and implementation is still scarce. In an empirical study, requirements of m-government service design have been elicited in developing countries. The study focused on ...
Read More
m-government in South Africa's local government: a missed opportunity to enhance public participation?
ICEGOV '13: Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance

M-Government seems to provide the developing and the least developed countries with an opportunity to address the challenge of the digital divide which appears to be the crippling factor in most e-Government initiatives. The affordability of mobile ...
Read More

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences

ICEGOV '17: Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance

March 2017

657 pages

ISBN:9781450348256

DOI:10.1145/3047273

Copyright © 2017 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

In-Cooperation

UNESCO

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 March 2017

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article
Research
Refereed limited

Conference

ICEGOV '17

ICEGOV '17: 10th International Conference on Theory and Practice of Electronic Governance

March 7 - 9, 2017

New Delhi AA, India

Acceptance Rates

Overall Acceptance Rate 350 of 865 submissions, 40%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

13
Total Citations
View Citations
330
Total Downloads

Downloads (Last 12 months)38
Downloads (Last 6 weeks)4

Other Metrics

View Author Metrics

Citations

Cited By

Gürler SCavusoglu BOzdamli FMousa KBaykan H(2024)Mobile Government Use and Crisis Management: The Moderating Role of Techno-SkepticismSustainability10.3390/su1612490416:12(4904)Online publication date: 7-Jun-2024
https://doi.org/10.3390/su16124904
Alkhomsan MAlturayeif NAlwadei SBaslyman M(2023)UsAge guidelines: Toward usable Saudi M-Government applications for elderly usersJournal of King Saud University - Computer and Information Sciences10.1016/j.jksuci.2022.11.01135:1(202-218)Online publication date: Jan-2023
https://doi.org/10.1016/j.jksuci.2022.11.011
Mensah IMwakapesa D(2022)The Influence of Electronic Word of Mouth (eWOM) Communications on Citizens' Adoption of Mobile Government ServicesInternational Journal of Electronic Government Research10.4018/IJEGR.29802518:1(1-21)Online publication date: 18-Feb-2022
https://doi.org/10.4018/IJEGR.298025
Kureerung PRamingwong LRamingwong SCosh KEiamkanitchat N(2022)A Framework for Designing Usability: Usability Redesign of a Mobile Government ApplicationInformation10.3390/info1310047013:10(470)Online publication date: 30-Sep-2022
https://doi.org/10.3390/info13100470
Sellung RHölscher MBurgstaller-Hochenwarter L(2022)Good Practices of User Experience and Design Research for Mobile and Electronic Governmental ServicesElectronic Government and the Information Systems Perspective10.1007/978-3-031-12673-4_10(138-149)Online publication date: 29-Jul-2022
https://doi.org/10.1007/978-3-031-12673-4_10
Mtshengu SMawela T(2022)Mobile Government Service Delivery Challenges in MunicipalitiesInformation Systems10.1007/978-3-030-95947-0_20(289-301)Online publication date: 16-Feb-2022
https://doi.org/10.1007/978-3-030-95947-0_20
Hasan Ashari Sancoko B(2021)Kompetensi Widyaiswara di Era Digital dan Media SosialPINUS: Jurnal Penelitian Inovasi Pembelajaran10.29407/pn.v7i1.159707:1(11-30)Online publication date: 12-Sep-2021
https://doi.org/10.29407/pn.v7i1.15970
Hlomela TMawela T(2020)Citizens’ Perceptions of Mobile Tax Filing ServicesInformation Systems10.1007/978-3-030-63396-7_17(256-269)Online publication date: 21-Nov-2020
https://doi.org/10.1007/978-3-030-63396-7_17
Sholiq SSarno RTjahyanto AWulandari A(2019)Workflow Complexity in Constructive Cost Model II2019 3rd International Conference on Informatics and Computational Sciences (ICICoS)10.1109/ICICoS48119.2019.8982515(1-6)Online publication date: Oct-2019
https://doi.org/10.1109/ICICoS48119.2019.8982515
Sholiq SHutomo PWulandari ASubriadi AHerdiyanti ADarmaningrat E(2019)Testing of Owner Estimate Cost Model with Android-based Application2019 3rd International Conference on Informatics and Computational Sciences (ICICoS)10.1109/ICICoS48119.2019.8982502(1-6)Online publication date: Oct-2019
https://doi.org/10.1109/ICICoS48119.2019.8982502
Show More Cited By

View Options

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents