research-article

Community Engagement Triage: Lightweight Prompts for Systematic Reviews

Authors:

Luca Maria Aiello,

Daniele QuerciaAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 1, Issue CSCW

Article No.: 39, Pages 1 - 22

https://doi.org/10.1145/3134674

Published: 06 December 2017 Publication History

Abstract

Among platform designers there is still little actionable knowledge about how to foster community engagement, and new community platforms are likely to fail. Much research has documented effects that could inform better designs, however there is a lack of practical methods to review particular concerns. We design a lightweight method for systematic reviews of community engagement scenarios, based on a catalogue of 59 techniques, presented in the form of method cards, and co-developed with community engagement experts. We validate it in problem-solving workshops with organisers, and find that a full review is feasible in under 15 minutes, that it provides effective prompts and important guidance, and can successfully support process innovation. Finally, we validate it for use in summative evaluations of online communities. In a large-scale observational study of 1 million Flickr users, application of the method reveals the surprising impact of a major site redesign: it successfully increased content engagement, but at the expense of social interactions.

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Cited By

Stamato LProttoy HHiggins EScheifele LHamidi F(2024)Message in a Bottle: Investigating Bioart Installations as a Transdisciplinary Means of Community EngagementProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642339(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642339
Ceccarini CBogucka ESen IConstantinides MPrandi CQuercia D(2022)Visualizing Internal Sustainability Efforts in Big CompaniesIEEE Computer Graphics and Applications10.1109/MCG.2022.316306342:3(87-98)Online publication date: 1-May-2022
https://doi.org/10.1109/MCG.2022.3163063
Deri SRappaz JAiello LQuercia D(2018)Coloring in the LinksProceedings of the ACM on Human-Computer Interaction10.1145/32743122:CSCW(1-18)Online publication date: 1-Nov-2018
https://dl.acm.org/doi/10.1145/3274312

Index Terms

Community Engagement Triage: Lightweight Prompts for Systematic Reviews
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing design and evaluation methods
    2. Empirical studies in collaborative and social computing
  2. Human computer interaction (HCI)
    1. Empirical studies in HCI

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Published In

cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 1, Issue CSCW

November 2017

2095 pages

EISSN:2573-0142

DOI:10.1145/3171581

Editors:
Clifford Lampe
University of Michigan
,
Jeff Nichols
Google
,
Karrie Karahalios
University of Illinois Urbana-Champaign
,
Geraldine Fitzpatrick
Vienna University of Technology
,
Uichin Lee
KAIST
,
Andres Monroy-Hernandez
Snap Inc.
,
Wolfgang Stuerzlinger
Simon Fraser University

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Copyright © 2017 ACM.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 December 2017

Published in PACMHCI Volume 1, Issue CSCW

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Cited By

Stamato LProttoy HHiggins EScheifele LHamidi F(2024)Message in a Bottle: Investigating Bioart Installations as a Transdisciplinary Means of Community EngagementProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642339(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642339
Ceccarini CBogucka ESen IConstantinides MPrandi CQuercia D(2022)Visualizing Internal Sustainability Efforts in Big CompaniesIEEE Computer Graphics and Applications10.1109/MCG.2022.316306342:3(87-98)Online publication date: 1-May-2022
https://doi.org/10.1109/MCG.2022.3163063
Deri SRappaz JAiello LQuercia D(2018)Coloring in the LinksProceedings of the ACM on Human-Computer Interaction10.1145/32743122:CSCW(1-18)Online publication date: 1-Nov-2018
https://dl.acm.org/doi/10.1145/3274312

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