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Examining linguistic content and skill impression structure for job interview analytics in hospitality

Published: 26 November 2017 Publication History

Abstract

First impressions are critical to professional interactions especially in the context of employment interviews. This work investigates connections between linguistic content and first impressions in job interviews and the structure of ten soft skills and overall impressions. Towards this, we transcribe 169 role-played job interviews conducted at a hospitality school and analyze the linguistic content using off-the-shelf software. To understand the structure of the soft skill impressions, we conduct a principal component analysis. We then develop methods to automatically infer impressions using verbal and nonverbal features and their combination. Results indicate low predictive power of verbal cues for overall impression (R2 = 0.11). Combined verbal and nonverbal cues explain up to 34% of variance, a marginal improvement over R2 = 0.32 using only nonverbal cues. The use of principal components reveals a major component associated to overall positive and negative impressions that when used as labels for supervised learning results in a regression performance of R2 = 0.41.

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Cited By

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  • (2024)Automated Scoring of Asynchronous Interview Videos Based on Multi-Modal Window-Consistency FusionIEEE Transactions on Affective Computing10.1109/TAFFC.2023.329433515:3(799-814)Online publication date: Jul-2024
  • (2018)A Tale of Two InteractionsProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/32649392:3(1-24)Online publication date: 18-Sep-2018
  1. Examining linguistic content and skill impression structure for job interview analytics in hospitality

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    cover image ACM Other conferences
    MUM '17: Proceedings of the 16th International Conference on Mobile and Ubiquitous Multimedia
    November 2017
    567 pages
    ISBN:9781450353786
    DOI:10.1145/3152832
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 26 November 2017

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    Author Tags

    1. first impressions
    2. hospitality
    3. job interviews
    4. verbal content

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    • Swiss National Science Foundation (SNSF)

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    MUM 2017

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    Overall Acceptance Rate 190 of 465 submissions, 41%

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    View all
    • (2024)Automated Scoring of Asynchronous Interview Videos Based on Multi-Modal Window-Consistency FusionIEEE Transactions on Affective Computing10.1109/TAFFC.2023.329433515:3(799-814)Online publication date: Jul-2024
    • (2018)A Tale of Two InteractionsProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/32649392:3(1-24)Online publication date: 18-Sep-2018

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