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abstract

Understanding "Bad Actors" Online

Published: 20 April 2018 Publication History

Abstract

Harassment, hate speech, and other forms of abuse remain a persistent problem in online communities today. In order to discourage misbehavior in online spaces, we must first understand why everyday people participate in abusive behaviors online. This workshop aims to bring together a diverse range of researchers, practitioners, and activists for cross-disciplinary community-building, foundational understanding, and collaborative ideation. Workshop participants will engage in practical brainstorming exercises, develop research plans and design ideas, and build relationships with other researchers, practitioners, and activists to collaboratively realize ideas generated from the workshop. This one-day workshop is led by industry and academic researchers and will accommodate up to 30 participants.

References

[1]
Bruckman, A., Danis, C., Lampe, C., Sternberg, J., & Waldron, C. (2006, April). Managing deviant behavior in online communities. In CHI'06 extended abstracts on Human Factors in Computing Systems (pp. 21--24). ACM.
[2]
Buckels, E. E., Trapnell, P. D., & Paulhus, D. L. (2014). Trolls just want to have fun. Personality and individual Differences, 67, 97--102.
[3]
Dibbell, J. (1994). Rape in Cyberspace or How an Evil Clown, a Haitian Trickster Spirit, Two Wizards, and a Cast of Dozens Turned a Database into a Society. A. Ann. Surv. Am. L., 471.
[4]
Donath, J. S. (1999). Identity and deception in the virtual community. Communities in cyberspace, 1996, 29--59.
[5]
Duggan, M. (2014). Online harassment. Pew Research Center.
[6]
Lampe, C., & Resnick, P. (2004). Slash (dot) and burn: distributed moderation in a large online conversation space. In Proceedings of the SIGCHI conference on Human factors in computing systems (pp. 543--550). ACM.
[7]
Sproull, L., Kiesler, S., & Kiesler, S. B. (1992). Connections: New ways of working in the networked organization. MIT press.

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  • (2023)"Defaulting to boilerplate answers, they didn't engage in a genuine conversation": Dimensions of Transparency Design in Creator ModerationProceedings of the ACM on Human-Computer Interaction10.1145/35794777:CSCW1(1-26)Online publication date: 16-Apr-2023
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  1. Understanding "Bad Actors" Online

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    cover image ACM Conferences
    CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
    April 2018
    3155 pages
    ISBN:9781450356213
    DOI:10.1145/3170427
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    New York, NY, United States

    Publication History

    Published: 20 April 2018

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    Author Tags

    1. misbehavior
    2. moderation
    3. nudity
    4. online harassment
    5. pornography
    6. social media
    7. social norms
    8. spam
    9. trolling

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    CHI EA '18 Paper Acceptance Rate 1,208 of 3,955 submissions, 31%;
    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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    CHI '25
    CHI Conference on Human Factors in Computing Systems
    April 26 - May 1, 2025
    Yokohama , Japan

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    Cited By

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    • (2023)Sustained Harm Over Time and Space Limits the External Function of Online Counterpublics for American MuslimsProceedings of the ACM on Human-Computer Interaction10.1145/35795267:CSCW1(1-24)Online publication date: 16-Apr-2023
    • (2023)"Defaulting to boilerplate answers, they didn't engage in a genuine conversation": Dimensions of Transparency Design in Creator ModerationProceedings of the ACM on Human-Computer Interaction10.1145/35794777:CSCW1(1-26)Online publication date: 16-Apr-2023
    • (2022)Many Islands, Many Problems: An Empirical Examination of Online Safety Behaviors in the CaribbeanProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517643(1-25)Online publication date: 29-Apr-2022
    • (2022)Characteristics of People Who Engage in Online Harassing BehaviorExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3519812(1-7)Online publication date: 27-Apr-2022
    • (2021)After Violation But Before Sanction: Understanding Volunteer Moderators' Profiling Processes Toward Violators in Live Streaming CommunitiesProceedings of the ACM on Human-Computer Interaction10.1145/34795545:CSCW2(1-25)Online publication date: 18-Oct-2021
    • (2021)A Framework of Severity for Harmful Content OnlineProceedings of the ACM on Human-Computer Interaction10.1145/34795125:CSCW2(1-33)Online publication date: 18-Oct-2021
    • (2021)‘Unmochon’: A Tool to Combat Online Sexual Harassment over Facebook MessengerProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445154(1-18)Online publication date: 6-May-2021
    • (2021)Conceptualizing Visual Analytic Interventions for Content Moderation2021 IEEE Visualization Conference (VIS)10.1109/VIS49827.2021.9623288(191-195)Online publication date: Oct-2021
    • (2020)GROUP4GoodCompanion Proceedings of the 2020 ACM International Conference on Supporting Group Work10.1145/3323994.3369897(147-150)Online publication date: 6-Jan-2020
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